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5 star

The Carlyle, A Rosewood Hotel
4.5/582 Reviews

The Carlyle, A Rosewood Hotel

Upper East Side New York|1.85km from Roosevelt Island
This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle -- and here, the 11/22 stay was our third in a renovated room. Two were in Superior Suites, and one was in a Rosewood Suite. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Across the board, when I raised an issue, someone tried to make things better. Housekeeping did not miss a beat. The bedding and linens are top notch. I found the beds in all three rooms terrific. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. The renovated systems worked flawlessly. And, the rooms are quiet -- no street noise or noise from adjoining rooms. In the Superior Suites, the bathrooms are small. In one of the two we stayed in, we had a half bath, which made things a bit better. But, if you want a big bathroom, then look elsewhere. I find the baths adequate, and the showers delightful (as they have been across 30 years). Now, the not so good: The lighting the renovated rooms is atrocious. In the living rooms of all three suites, there wasn't enough light to read in the evening, other than in the one chair that they equipped with a reading light. The desk lamp -- while stylish -- gives off about the equivalent of a 40 watt light bulb. Who does that? There are wall mounted sconces -- with the equivalent of 15 watt bulbs in them. One room had a ceiling unit that had 3 bulbs with the equivalent of 40 watt bulbs. Why? The traditional Carlyle had great lighting -- three way bulbs with up to 150 watts in total in each of 3 or 4 lamps in the room. In this version, I feel depressed in the rooms in the evening. And then there's the bedroom. While there are lamps on the end tables next to the bed, they are on one switch. Either both are on, or neither. Why? Why not have them separately switched? There's a spot-like reading light on each side of the bed -- but that's a poor substitute from the warmth of the bedside table light. Why would anyone design a hotel room this way? I suppose if all one does in a hotel room is look at one's phone or computer, or watch TV, the lighting will suffice. But if you want to read? Forget it. And then you get to storage. In each of the three suites there was no storage at all for your things (I've seen reviews that show some rooms having dressers). Each of the living room and bedroom had shelving, but the room designers filled the shelves with design stuff that serves no purpose, leaving those unavailable to the guest. Even the closets lack usable shelving, other than a high shelf above the hanging clothes. The old Carlyle rooms had vast amounts of storage space in large dressers. It's almost as if the room design
The Mark New York
4.7/559 Reviews

The Mark New York

Upper East Side New York|1.95km from Roosevelt Island
The hotel is very close to the Metropolitan Museum of Art and a walk takes place. The rooms are small but beautifully furnished. Two bottles of Evian mineral water are delivered every day. The first day has fruit bowls. Many people in the lobby elevators wear clothes to highlight New York fashion. It was unfortunate that I met an Oolong front desk man and gave me two pre-authorizations. I had to pay a hundred for the prepayment of the house. He brushed a hundred and then brushed for 590 dollars. I didn't point out that he didn't explain this to me. When I showed the text message of payment, he went to the office and said something to another person. Then the person came out and checked that they didn't collect more money, everything was OK, then I asked. What should I do with this money? The man said that he will be able to return it to me. This is a mistake. This is of course a mistake. The lady who came to check did not apologize and said that there was no problem. I am very dissatisfied with this. I didn’t receive more than five hundred dollars in the morning, but I returned a hundred dollars. It was too much. I checked this matter with them when I checked out. They said that they didn’t collect more money. The pre-authorization will be after I left. I gave it back in a few days. They did not collect the money but brushed up the pre-authorization, and did not release the pre-authorization when I left. It was almost a month before I received the automatic cancellation. The rooms in the hotel are very good and good value for money, but for the work at the front desk, remind the Chinese compatriots to pay attention!

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Breakfast

Graduate New York
4.5/5116 Reviews

Graduate New York

New York|0.61km from Roosevelt Island
My daughter and I first learned about the beautiful views from the Panorama Room right after it opened from a person we met that lives on Roosevelt Island. They were right! Likely my favorite views of the city! So when my daughter graduated this month from Columbia, my husband and I decided to make a week's reservation to stay at the Graduate Hotel! When I made the reservation several months ago, we decided to get the ”Get Up + Go Package” which included a continental breakfast from their Anything At All lobby restaurant. I mistakenly made the reservation for one person instead of two, so I made a reservation change online and also called the hotel to make sure they adjusted it. The person I spoke with ensured us that our reservation was changed to two and that the price would be the same (we were spending well over $2600 for our stay). Upon arrival, the person at the front desk said the reservation was only for one person and that only one of us could get the continental breakfast. So I explained what happened but she had no record of it. She said she would talk to the manager about it -- and later advised that the manager said we would have to pay extra for the continental breakfast. It all felt so silly - we are talking basically coffee (which is free for all anyway) and pastries, fruit, or granola. Besides, we had to miss breakfast a couple times during our stay because we had to leave for graduation events before they served it. They relented after all but we felt it was a poor way to start our stay. I think communication is a problem in general there because before we arrived I sent an inquiry to the Panorama Room asking about the Mother's Day brunch menu and they never responded. I tried calling a few times and could not get through. So although I made a reservation for brunch, I ended up canceling it. As for the room, we very much liked it. We had a great view from the 17th floor, the bed was comfortable, the room was large, and we liked the Roosevelt era decor. So the rating is mainly for the that. You can reach Roosevelt Island via the F train or the tram (which is fun for one trip over). Getting there can wear on you over a long time but it was an interesting place/location to stay.

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Top rated hotels in New York

Searching for hotels near Roosevelt Island? Compare room rates and reviews to find your ideal stay.
Boro Hotel
4.1/5105 Reviews
Laguardia Airport
The hotel is very good, about 5-10 minutes walk from the subway station, near the NW line, a little farther away from the E, NQRW line. The overall style of the hotel was old and retro. At the beginning, I was afraid of noisy on the second floor (actually soundproofed). The hotel helped me to switch to a 12-room room with a balcony. Finally, when checking out, the average weekly service tax of about 20 knives is collected every day.
Fitzpatrick Manhattan
4.3/5102 Reviews
Midtown
5 night stay for a family birthday and reunion. On arrival there was a little mix up with the booking which manager Chris & staff worked quickly to resolve to our satisfaction. The suite had oodles of space , the bed was massive and very comfy. Have in your mindset this is an older hotel , with old fashioned lifts ,decor and doors. March weather was very cold and the old, drafty windows made the rooms a little cold when the curtains were pulled open, but there’s easily operated heating in the bedrooms which you just turn on to heat the room quickly.There’s lots of space to hang up clothes.The shower was over bath and adequate.The cleaning service was very efficient with the room cleaned every morning. Complimentary bottled water, tea & coffee making facilities in room. Food at both the bar and restaurant is very tasty, especially the Irish breakfast. You can get a sense of the real will from the management and staff to get back to normal after the awful pandemic closure. All the Staff were very helpful and friendly. Location is excellent. All in all a fantastic stay in a wonderful city!
Pod 51
4/5120 Reviews
Midtown
This was booked through a travel agent when we said, nothing fancy just travel lodge type, for sleeping only really. It was for me and my daughter, 60 and 40, twin room requested. It looked ok on website so we were happy. Oh dear, when we got there we were told, you have our deluxe double, i told the receptionist we had requested a twin, he said non were available, so we thought a double like a travel lodge/premier it would be fine. The room was the size of your little bedroom in a house, the bed was long ways on running against the wall, after a conversation with the receptionist, a twin room miraculously appeared at a price of a further 200 dollars!! Over a barrel we agreed, what choice did we have! Once in new room, which was nice and had rooftop balcony, we decided to shower and change before eating, the shower was via the toilet in the room, i got in and then my daughter shouted mum, don't turn round! the shower, which was lovely and hot, was exposed to the whole room through a full length window! No modesty at all. The room service and cleanliness was great and i am sure for a certain type of guest these rooms are good value and do the job. I have attached the welcome poster on the back of the door, we have laughed since. Also don't eat at the joint next door, it too expensive and not good value, walk to the end of the street onto 2nd ave and you ll find lovely eatery's and service. Also don't use their return to airport service, they use a luxury limousine service which is double the yellow taxi!
Graduate New York
4.5/5116 Reviews
My daughter and I first learned about the beautiful views from the Panorama Room right after it opened from a person we met that lives on Roosevelt Island. They were right! Likely my favorite views of the city! So when my daughter graduated this month from Columbia, my husband and I decided to make a week's reservation to stay at the Graduate Hotel! When I made the reservation several months ago, we decided to get the ”Get Up + Go Package” which included a continental breakfast from their Anything At All lobby restaurant. I mistakenly made the reservation for one person instead of two, so I made a reservation change online and also called the hotel to make sure they adjusted it. The person I spoke with ensured us that our reservation was changed to two and that the price would be the same (we were spending well over $2600 for our stay). Upon arrival, the person at the front desk said the reservation was only for one person and that only one of us could get the continental breakfast. So I explained what happened but she had no record of it. She said she would talk to the manager about it -- and later advised that the manager said we would have to pay extra for the continental breakfast. It all felt so silly - we are talking basically coffee (which is free for all anyway) and pastries, fruit, or granola. Besides, we had to miss breakfast a couple times during our stay because we had to leave for graduation events before they served it. They relented after all but we felt it was a poor way to start our stay. I think communication is a problem in general there because before we arrived I sent an inquiry to the Panorama Room asking about the Mother's Day brunch menu and they never responded. I tried calling a few times and could not get through. So although I made a reservation for brunch, I ended up canceling it. As for the room, we very much liked it. We had a great view from the 17th floor, the bed was comfortable, the room was large, and we liked the Roosevelt era decor. So the rating is mainly for the that. You can reach Roosevelt Island via the F train or the tram (which is fun for one trip over). Getting there can wear on you over a long time but it was an interesting place/location to stay.
SpringHill Suites New York Queens
4/571 Reviews
Laguardia Airport
The rooms are super clean, but unfortunately extremely loud. The windows are not insulated and leaky, as is the room door. The people passing by or showers/TVs from other rooms are as loud as if they were in the room itself. We couldn't really sleep through the night for 7 nights because of the noise. The staff seems disinterested. The toilet didn't work and was only repaired within 12 hours after repeated requests. Nevertheless, extremely clean and modern hotel. The location/area seems threatening at first glance, but we never felt unsafe. We wouldn't book again because of the price and the noise. It's about a 9-minute walk to the metro. The F Line takes you quickly and easily to Midtown without having to change trains.
Residence Inn New York Queens
4/542 Reviews
Laguardia Airport
good price. good residental room conditions. but poor circumstances near hotel.

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In the city center of New York, you'll have easy access to One World Trade Center, Wall Street, Chinatown. If you want to spend a fun vacation with your family, locals recommend visiting Flushing Town Hall, New York Botanical Garden, Long Beach. The most famous attractions locally are Central Park, Empire State Building, Fifth Avenue. Upon departure, you can head to popular commercial areas like Madison Avenue, Baccarat, Downtown to buy souvenirs or travel accessories.

Average seasonal TemperatureNight

• Spring: 37.56°F during the day, 30.09°F at night

• Summer: 63.91°F during the day, 56.43°F at night

• Autumn: 75.47°F during the day, 67.8°F at night

• Winter: 48.67°F during the day, 41.32°F at night

Average seasonal Rainfall

• Spring: 42.862206 cm

• Summer: 47.795273 cm

• Autumn: 49.397636 cm

• Winter: 45.69685 cm

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