Mercu Summer Suites is a modern serviced apartment located in the heart of Kuala Lumpur. It is ideal for short stays, long stays and business travellers. Petronas Twin Towers and Suria KLCC are about a 10 minute walk away, while the Kuala Lumpur Durian Experience Centre is only a 5 minute walk away. Bukit Nanas Monorail Station and KLCC LRT Station are also within walking distance. For added convenience, the building offers several convenience stores, including KK Mart, myNEWS and Selections Market, as well as a money changer, hair salon and beauty centre. With shopping, dining and public transport nearby, guests can enjoy a comfortable and convenient stay in Kuala Lumpur.
"Good:
Easy check in, just whatsapp the host, and he give us entry about 2.30pm even, when check in time is 3pm, which was awesome.
Gym and Swimming pool is awesome, both open till late night 10pm.
Deposit RM200, is returned upon exit. I did throw the rubbish at designated place, wash all used dishes and utensils.
Can Improve:
There was a big chuck of hair, which blew of from below the bed, show that the room is cleaned in the surface level only.
Room check out time is 11am, as I woke up late at 10am, I asked host if can check out 12pm, and I got straight declined [NO - response in whatsapp], can't complain much as it is the rules. So I had to rush to checkout and came down to the front desk at 10.57am, told that i'm there, but the front desk people just missing, and eventually the lady at desk beside, asked me what room i'm at, and helped me checkout. I wonder why if she could do it in first place, but let me stand there like a ”statue” for about 8min (managed to checkout at 11.05am), then eventually helped me. Later I saw the lady who actually in-charge of check out came in at 11.07am. So technically my assumption is 1 counter for check in another for check out. But please, basic principle is when a customer already there, just help to check out rather than making us wait. I would say this is minor issue as I waited not long, just about 8min, still if this is avoided, meaning this is amazing place to stay. As for the the lady who came late, who is checking out the customer, a simple sorry would be good rather than just purely avoiding eye-contact and looking cold, perhaps she just had bad day before today and rushed to work, and ended up coming late.
Bad:
No info on parking per day is RM15, so end up paying RM 15 + RM 15 = RM30 , as entry on Monday and exit on Tuesday. As this info should be told upon booking or at least anywhere in prominent places.
Attached photo's are taken during my checkout."