Lymedale Suites Studios & Aparthotel in Newcastle under Lyme & Stoke

No full length mirror in room to get ready,radiator didn’t work so the room was freezing all weekend,didn’t appear to be any reception staff on duty on Sunday to report this to. Bathroom floor looked like it hadn’t been mopped. Pillows and duvets were stained and filthy. I don’t expect brand new duvets and pillows wherever I stay,but I do expect them to at least be clean

Excellent stay ... second time of using ..lovely clean rooms ..very comfy bed ..very tidy ..extremely helpful staff that go out there way to help .... nothing to much trouble ... good location ..already booked for next stay ... by far the best I've stayed in while in stoke ..very good value

Stayed for over 2 months in one of the studio flats. Flat was always warm, quiet and connected with great WiFi. Comfy bed, excellent power shower and great kitchenette. Laundrette accessible as part of the aparthotel too. Sandra on reception is always happy to help with any queries. Great place excellent value and couldn’t recommend enough.

We arrived as a group and were allocated Bungalows 1 and 2 upon reaching them we discovered they were in the rear carpark. Entry and exit to our apartments were in the carpark with no pavement or barrier meaning cars are driving in and around the doors at one point an adult and child in our party were narrowly missed by a reversing car. Our apartments were no the most clean with milk stains on the worktops and dirt and hairs in the bathroom also the sink in the bathroom didnt drain so was unusable.The beds were clean. We were out most of the day and returned late in the evening with very cold wet kids to discover our heating in the apartments didn't work. We called the night porter who was quick to attend but couldn't fix the heating following instructions via an engineer on video call she tried her best but couldn't get it running, there was no other rooms to accommodate our party so she returned at 11 pm with two inadequate blow air heaters. To say we spent a cold uncomfortable night is putting it mildly it has a impact on our day out and returning journey home. I emailed the hotel and had a response saying it had been passed to a manager and they would get back to me within 48 hours 9 days later another email sent and still no response, very unhappy poor service. I will include photos of the dirty in the bathroom and worktops and photos of the door entry/exit and how close the cars are to it.

Booked a stay to visit my other son in the area and to visit Alton Towers. Traffic on the way from Dorset was horrendous but Sandra phoned from the hotel to check that we were on our way. When we explained about the traffic, she was great and said if we didn't make it by 6, she would arrange alternative check in for us. We eventually made it just before deadline and Sandra greeted us and checked us in. The room was ideal for our needs over a 3 night stay however, the neighbouring room turned out to be a problem and we needed to call the night porter who dealt with the situation. When I discussed the matter with Sandra the next day to find out if we could move rooms, she dealt with the issue very efficiently (booted out the noisy couple and blacklisted them!) and we had no further issues. While I agree the road outside was noisy and the blinds let in light, I used my earplugs and sleep mask that I always have in my wash bag as I'm a light sleeper, but my son had no issues at all. The beds were clean and comfortable, the bathroom too with plenty of hot water and the kitchen was well equipped. Would I stay here again? Definitely. Thank you Sandra and Night Porter you were great!

What a lovely place to stay! So, so pleased with our rooms - my daughter and my dad thought exactly the same. Clean, comfortable with everything we needed and slept so comfortably. Lovely staff and excellent affordable prices. The restaurant attached was brilliant - a whole range of lovely meals available again all at amazingly good prices. The restaurant/bar staff were friendly and welcoming and there was a nice outside part where we could also sit. I simply could not recommend this place enough.