Travelodge Newport Isle of Wight

The room was ok, but some of the area was not really clean. Breakfast included with traditional English breakfast. Overall was alright.

So much wrong here. Wife & I stayed on 10/ 11 July, in Rm 10. Rm was OK, & inexpensive - £91 a night. But reception had NO chip & pin machine - staff had to fone the bookings number & talk my card down the fone. Primitive or what ? Then the door card they gave me malfunctioned & had to be continuously re-programmed. The bathroom was from the 60's - had to stand in the bath for a shower - no cold water to the shower, and the sink would not drain - mechanism jammed. Next - we asked the staff to leave the old sheets on the bed for the second night - but they didn't bother to even make up the room, so no clean towels and no shower gel. Also no air-con - just a fan. Hotel systems, bathrms, & management are in need of a complete makeover. Breakfast was advertized as, 'full English - that's fried egg, bacon, beans, etc. BUT - there was no fried egg - just scrambled. That makes it NOT a full English. Scrambled egg just doesn't cut it. Next - the dining room was like a cheap cafe, or the waiting area of a McDonald's - but, but strangely, it DID have a chip pin machine for my card. When I asked why recepton didn't have one, the reply was. 'Don't know.' Coffee from the machine was horrible. I mentioned this to one of the staff - he replied, 'I know.' The breakfast plates handed to me by the staff were stone cold. I pointed out that cold plates mean .... cold food. He did take them & heat them ... but ... how the hell is it I'm having to educate professional restauranters about what every Chinese and Thai restaurant learned fifty yrs ago - that cold plates mean cold food ?? I asked why Travelodge didn't have plate-warmers. The answer was, 'Don't know.' Jeeesus - even at home, I warm plates before serving hot food. I was gobsmacked at this level of don't know. But overall, the breakfast food was good. The one redeeming feature of the hotel was the staff - they were always pleasant & helpful. Staff 10/ 10. Hotel 5/10

I had a lovely comfortable stay here at a difficult time. The room was clean and airy with a very comfortable bed ensuring a really good nights sleep. The staff were lovely and friendly, with a special shout out to Chrissy on Reception. Nothing was too much trouble for her and she was very attentive to all of the guests coming through Reception, offering advice on places to visit during their stay and greeting everyone with a warm smile and welcome.