Verified traveler
June 10, 2023
This was our second stay at the Silurian Hotel. Our room was disgusting, the floor was filthy, the shower only request although confirmed IT WAS A SHOWER OVER A BATH, although hand rails not suitably positioned for getting in and out.
The shower curtain was dirty.
The room smelt of cigarettes, the windows were filthy,
The room card key constantly failed.
There were cigarette ends sitting between the secondary glazing and cigarette ash inside and outside on the ledges. And to top it all the door frame housing the lock had been previously broken into and the lock was hanging down and the door frame was split all of the way down. Offering very little security to the room or to ourselves.
I brought all of these things to the attention to the manager and showed him the door he informed me that the door had been kicked in two weeks previously by a guest as the door key entry card was not working.
I informed him that the room should never had been in use and that we did not feel safe in there. He replied you are perfectly safe!!!
I shall be making a formal complaint and requesting a refund.