Magnuson Hotel Sandy Lodge Newquay

Surf Festival :- TV was down for 2 days ; aerial booster for several hotel TV' S was damaged by Boardmasters overload ! 50,000 people! Breakfast was a separate payment for 2 weeks ! A nuisance. It was on 2 bus routes ; to the station ; IE on the main road or in the hotel sideroad. I liked the zoo laid back meerkats , with paws up , eyes closed! Sun Bathing! There are family visits IE zoo, aquarium , beaches, and body board surfing.etc. You can board a Newquay bus for your hotel trips. IE Padstow , or Truro, just a few stops, saves walking. A grade 3 basic hotel but adequate.

Avoid this hotel - Possible Scam based on my experience! I booked two rooms through Trip.com, but on arrival the hotel claimed they only had one room booked and blamed the booking system, despite me having a written confirmation for both rooms. I was told they had only one room available that night, at almost double the original price. As I arrived late and had no realistic alternative accommodation, I felt I had no choice but to pay the additional charge up front. The problems didn't end there. When I tried to enter the room, the key didn't work. After calling the night porter, we discovered that the room was already occupied by another guest and should never have been assigned to me. After complaining to the person who identified himself as the owner, another room suddenly became available. This was the third room I had been allocated. Unfortunately, the shower in this room didn't work either—there was no running water. The owner promised me a full refund and compensation but was unwilling to put this in writing. When I checked out early the following morning, I was told there was nobody authorised to process my complaint or issue a refund. I have all of my booking confirmations and documentation. Based on my experience, I am now considering legal action to recover the additional costs I incurred.

Great value room with excellent. amenities and customer service

Good location, easy to find, EXTREMELY helpful & friendly staff and very good value. A shame there is no facility to order a breakfast tray.

The carpet was torn all the way around the bedroom, broken tiles in the bathroom dirt all around the floor in the bathroom dust all the way around the edging in the bedroom the sheets had stains on them. I can’t believe how much I paid for this service.

All very good nice hotel very good location clean apart from the seagulls on the roof outside the bedroom window they had babies making a noise and there was no way to park. I had to pay in a car park opposite Hotel is lovely and the staff are great.

Nice to stay

I had the most disgusting stay at this hotel First three nights now fresh air due to broken windows, not working shower, dirty room and reception not helping After three nights they have me new room but after night there was water leak

Nice clean and tidy room. Bathroom was clean and easy, shower bit small but that's a me problem. Would have licked a bedside plug but overall nice and enjoyable stay.