Annova Nha Trang Hotel Reviews

Response from Property: 尊敬的賓客,感謝您抽出寶貴時間分享您的入住體驗。我們很高興得知您對寬敞的客房、每日客房清潔服務、舒適的陽台，尤其是包含鮮榨果汁的早餐感到滿意。然而，對於您在毯子上發現小蟲子，我們深表歉意。這與我們酒店一貫秉持的衞生和質量標準不符。我們將認真審查並改進清潔流程，特別是客房和床上用品的清潔，以確保為您提供最佳的入住體驗。感謝您的寶貴反饋。您的意見對我們不斷改進服務至關重要。我們期待您的再次光臨，併為您提供更加完美的入住體驗。此致，General ManagerAlice Nguyen

Response from Property: Dear Valued Guest, Thank you for your positive feedback. We are delighted to know that you were satisfied with the cleanliness of our facilities, the friendliness of our staff, and had a pleasant stay. We look forward to welcoming you back on your next vacation. Sincerely, Alice Nguyen, General Manager

Response from Property: Kính gửi Quý khách,Cảm ơn Quý khách đã chia sẻ những nhận xét chân thành. Chúng tôi rất vui khi Quý khách đánh giá cao vị trí thuận tiện và sự hỗ trợ của đội ngũ nhân viên. Đồng thời, chúng tôi cảm ơn Qúy khách đã chia sẻ những bất tiện liên quan đến cơ sở vật chất và sẽ ghi nhận để cải thiện chất lượng dịch vụ.Hy vọng có cơ hội được chào đón Quý khách trở lại với trải nghiệm tốt hơn.Trân trọng,Alice NguyenGeneral Manager

Response from Property: Dear guest, Thank you very much for your detailed review and high rating! We are delighted that you enjoyed the view from your room, the hotel's location, cleanliness, service, and restaurants. We also appreciate your comments regarding the amount of drinking water and the elevator wait time. We will be sure to forward your comments to the relevant departments for review and service improvement. We are especially pleased that you praised our team's work and assistance with your luggage. We look forward to welcoming you back to our hotel and offering you an even more comfortable stay! Sincerely, General Manager Alice Nguyen

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for taking the time to share your detailed experience. We are delighted to hear that you were satisfied with the space design of the family suite. The spacious room and two king-size beds are exactly what we aim to provide for families with children, offering a comfortable and convenient stay. It is our honor to provide you and your family with a more comfortable space to relax during your trip. We also value your valuable feedback. Regarding the pool water temperature issue you mentioned, we sincerely apologize, as a comfortable and safe swimming environment is especially important when traveling with children. We have forwarded your feedback to the relevant department and will further review and adjust the pool maintenance standards to improve the experience for all families. Regarding the room views, as different room types and floor locations vary, we understand that sea views are very important to some guests. If you stay again in the future, our team will be happy to assist you in arranging a more suitable room type based on your needs (subject to availability on the day). Thank you again for your support and constructive suggestions. Your feedback is very important to our continuous improvement of service quality. We sincerely look forward to welcoming you and your family again in the future, providing you with an even more comfortable and enjoyable stay. Sincerely, General Manager Alice Nguyen

Response from Property: Dear Dear Guest, We sincerely thank you for staying at Annova Nha Trang Hotel and for leaving such a valuable review. We are very pleased to hear that you were satisfied with the hotel's location. We are proud to know that our proximity to the beach, as well as our easy access to Lotte Mart, the city center, and Dam Market, made your trip even more convenient. We also appreciate your honest feedback regarding the pool water temperature and the cleanliness of the guest rooms. We will share your valuable feedback with the relevant departments and do our best to make improvements to provide an even more pleasant and satisfying environment. Nevertheless, we are very happy to hear that you had an overall enjoyable stay and were satisfied with the water pressure in your room. We look forward to welcoming you back with even better service in the future. Thank you, General Manager Alice Nguyen

Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We sincerely apologize for your disappointment regarding the extra charge for bottled water. We understand that the availability of drinking water is important to guests during their travels, and we understand that your expectations regarding the quantity and volume of complimentary bottled water in your room were not met, thus affecting your overall stay. In accordance with our current service standards, each room is provided with a certain amount of complimentary bottled water daily; additional requests are subject to hotel charges. Nevertheless, your feedback is very important to us, and we will carefully record it and forward your comments to the relevant departments as an important reference for future service optimization and guest experience enhancement. We always strive to provide every guest with a comfortable and thoughtful stay, and we sincerely apologize again for failing to meet your expectations this time. Thank you sincerely for your feedback, and we look forward to serving you again in the future and providing you with an even more satisfying stay. Sincerely, General Manager Alice Nguyen

Response from Property: Dear guest, First of all, thank you for taking the time to share your impressions of your stay at our hotel. We sincerely regret that your stay did not meet your expectations. We sincerely apologize for any inconvenience caused by the room you were assigned. We are very sorry that there was a misunderstanding upon check-in, and that the promise to show you other room options the following day was not kept. This situation does not meet the service standards we strive for, and we will work with our team to avoid similar incidents in the future. We are also very sorry that you had to wait a long time for the elevator, especially during peak hours. Hotel management is constantly working to improve the organization and efficiency of our elevators to ensure maximum comfort for our guests. We are particularly concerned about your comment regarding insects in your room. Please accept our sincere apologies. This situation is completely unacceptable for a 5-star hotel. We have immediately forwarded your feedback to the appropriate departments for a thorough review and enhanced sanitization and preventative measures. We understand that these circumstances have negatively impacted your opinion of our hotel, and we sincerely regret that we were unable to live up to your trust. All feedback from our guests is extremely important to us, as it helps us improve our services and become even better. Thank you again for your candid feedback. We sincerely hope that we will have the opportunity to welcome you again in the future and provide you with a completely different, exceptionally positive experience. Sincerely, General Manager Alice Nguyen

Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Annova Hotel Nha Trang. We sincerely regret to learn that your stay did not meet your expectations and that you experienced a number of inconveniences. We are particularly concerned about your comments regarding the quality of cleaning, service, elevator operation, and breakfast arrangements. Please accept our sincere apologies for any inconvenience caused. At the Annova Hotel Nha Trang, we strive to provide the same high level of service to every guest without exception. Therefore, we are very sorry that you felt uneven treatment from our staff. We will conduct additional training for our staff to ensure attentive and professional service for all our guests. Your comments regarding room cleanliness and timely changes of bed linen and towels have already been passed on to the relevant department managers for thorough review and appropriate action. We will also pay special attention to the quality of service in the restaurant, the condition of the equipment, and the organization of operations during peak hours. Regarding the beach loungers, thank you for your feedback. We will definitely look into this situation, as it is extremely important to us that all services are provided in accordance with our established rules and meet our guests' expectations. We appreciate your candor and view such feedback as an opportunity to improve. Thank you for your suggestions and recommendations. We hope to welcome you back in the future and improve your experience with our hotel. Sincerely, General Manager Alice Nguyen

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your thoughtful feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our convenient location and service, and that the family room with two bathrooms met your needs comfortably. We also appreciate your honest comment regarding the breakfast, as guest feedback is essential in helping us continuously improve our offerings.It is especially gratifying to learn about your positive experience with Mr. Hung, our Customer Service Manager. Your kind recognition of his helpfulness and support will certainly be shared with him, along with your appreciation for the rest of our team’s kindness and assistance.We are truly honored by your intention to return, and we look forward to welcoming you back for another pleasant and memorable stay.Warm regards,General ManagerAlice Nguyen

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback about your stay at our hotel.We are delighted to know that you were satisfied with our convenient location, modern facilities, beautiful views, and the quality of our service. Your kind words are a great encouragement for our team to continue maintaining and enhancing our service standards.We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with an even more memorable and enjoyable experience.Warm regards,General ManagerAlice Nguyen

Response from Property: Уважаемый Гость,Благодарим Вас за то, что нашли время подробно описать свой опыт проживания в нашем отеле.Прежде всего, примите наши искренние извинения за многочисленные неудобства, с которыми Вы столкнулись во время пребывания. Описанные Вами ситуации — ненадлежащее качество уборки, отсутствие своевременной замены постельного белья, несвоевременное пополнение гигиенических принадлежностей, неисправность холодильника, задержка с предоставлением утюга, а также Ваши замечания по питанию и температуре бассейна — не соответствуют стандартам сервиса, которые мы обязаны обеспечивать.Мы крайне серьезно относимся к каждому из Ваших замечаний. Все указанные моменты уже переданы руководителям соответствующих служб для детального разбора и немедленного исправления. Подобные случаи требуют усиленного контроля, и мы обязательно примем меры, чтобы подобное не повторилось.Нам искренне жаль, что Ваши ожидания не были оправданы, особенно с учетом Вашего выбора и доверия к нашему отелю. Мы понимаем Ваше разочарование.Несмотря на это, благодарим Вас за то, что отметили удобное расположение отеля. Ваш отзыв важен для нас и помогает улучшать качество обслуживания.С уважением,General ManagerAlice Nguyen

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review following your recent stay with us.We are truly delighted to know that you consider our hotel as one of the best in Nha Trang and that you enjoyed the cleanliness of our rooms, the beautiful views, and the peaceful atmosphere. It is especially pleasing to hear that the soothing sound of the ocean contributed to your relaxing experience.Your kind compliments regarding our service and buffet selection are greatly appreciated. We are proud to know that you found our cuisine delicious and our team attentive. At the same time, we sincerely value your feedback about English communication, and we will continue to enhance our training programs to better serve our international guests.Regarding the swimming pool, we appreciate your observation and will take it into consideration as we continuously look for ways to improve guest comfort.Thank you once again for choosing to stay with us and for your thoughtful feedback. We look forward to welcoming you back for another exceptional experience in the near future.Warm regards,Alice NguyenGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our spacious rooms and convenient location, with the beach and Lotte Mart just a short walk away. We sincerely regret that the cleanliness did not fully meet your expectations and will share your feedback with our housekeeping team for improvement.Kind regards,General ManagerAlice Nguyen