Ton Dan, Loc Tho, Nha Trang, Khanh Hoa Province, VietnamView Hotel Details
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Viela Apartment Nha Trang Guest Reviews
4.6/5
Great
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(41)
Positive reviews(39)
Reviews with photos/video(14)
Clean and tidy(16)
Awesome stay(10)
Awesome amenities(10)
Friendly owner(9)
Convenient location(6)
Great location(5)
Negative reviews(2)
harpo 123
Standard Queen Room
Stayed in Nov 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Second time I have stayed here. It's very good- newly constructed, super clean and very comfortable. It's close to the beach and very quiet. The staff are friendly and efficient.
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
wonders of nature
Standard Queen Room
Stayed in Aug 2024
Solo travellers
11 review
4.7/5
Amazing
Posted on Sep 25, 2024
The hotel is in very good location i did walk around stroll the beach, park and walk to center, the room has facilities but you need to request if its not available, the best part foe me is i can wash my clothes, there is a languages barrier but google can help.
Response from Property: Dear Valued Guest Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Alexandr 05
Superior Queen Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Good place 👍
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Artem Pikulev
Standard Queen Room
Stayed in Dec 2024
Travel with friends
229 review
4.2/5
Very Good
Posted on Jan 30, 2025
Viela Apartment Nha Trang is a small apartment in the center of Nha Trang, which is suitable for those who are looking for accommodation with a kitchen. The rooms have a washing machine, a refrigerator, a kettle, as well as free tea and coffee. Everything is clean, but cleaning is done only if you turn on the corresponding indicator. The location is great: the Night Market and Tram Huong Tower are nearby. The main disadvantage is the very slow Internet, although YouTube worked without problems. Overall, if you are interested in the ability to cook for yourself and live in the city center, Viela Apartment Nha Trang can be a good choice. More details in our video review on the Pikart Travel YouTube channel.
Original TextTranslated by Google
6/14
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Standard Queen Room
Stayed in Dec 2024
Family
1 review
2.2/5
Posted on Jan 30, 2025
I am writing this review for public interest.
1. The elevator suddenly stopped while I was checking out.
2. I called the manager and asked for help because the elevator stopped.
3. I could not contact any of the emergency service numbers posted inside the elevator (the number did not exist).
4. The manager repeatedly turned the elevator power on and off more than 20 times.
5. Every time that happened, all the lights in the elevator went out and the radio stopped working, so I could not call for help. It was truly terrifying.
6. I was trapped for about 50 minutes and screamed for help until my throat burst.
7. After being trapped for 40 minutes, 119 arrived (114 in Vietnam).
8. Even 119 did not solve the problem. My husband tried to force the door open because I have claustrophobia and I am pregnant.
9. The manager refused to let me out because he could not force the door open.
10. My husband yelled at me to open the door quickly, so I ended up forcing the door open and escaping.
It was a horrible experience that I never want to experience again. I have claustrophobia and am scared to ride the elevator.
The interior of the accommodation was also dirty, unlike the reviews, with water stains in the bathroom and food waste.
The owner said he would refund the accommodation fee, but no amount of money can compensate for the mental suffering my husband and I have experienced.
Original TextTranslated by Google
Response from Property: Dear Valued GuestI would like to extend our deepest and most sincere apologies for the inconvenience you experienced during your recent stay with us.We deeply regret that your experience did not meet the high standards we strive to maintain. Your comfort and satisfaction are our top priorities, and we are truly sorry for any distress or discomfort caused.Please be assured that we are taking your feedback very seriously and have already begun addressing the issues to ensure that such situations do not occur again in the future. We genuinely value your feedback, as it helps us improve our services. We hope you will give us another opportunity in the future to provide you with the quality experience you rightfully expect and deserve.If there is anything further we can do to assist you, please do not hesitate to reach out to us directly.Once again, please accept our heartfelt apologies.We hope to see you soon again in near future Viela Apartment Nha Trang
Guest User
Superior Twin Room With Balcony
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 17, 2025
This is the best value for money accommodation in the city. I would visit again. For 50,000 won for 2 nights, it is simply the best.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Standard Queen Room
Stayed in Oct 2024
Family
7 review
4.0/5
Very Good
Posted on Jan 3, 2025
Early morning singing... wow..
Make sure to bring a filter.
It's noisy, but it's nice to have a small washing machine.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
kokozoa
Standard Queen Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Location, price, cleanliness, all satisfied. There is no better place to stay in Nha Trang than Biela Apartment!
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Standard Queen Room
Stayed in Sep 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The room was ready before 2 o'clock and we were checked in. The room has the necessary utensils. (Plates, glasses, forks, spoons, chopsticks, knife, saucepan, frying pan, cutting board). Clean new refrigerator with a small freezer. Towels were changed every day. The apartment is in an alley. Close to the sea.
Everything dries quickly, because the window in the bathroom is a grate.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Standard Twin Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The newly renovated hotel is very close to Nha Trang Beach. The beach is just across the street. The room is large and very clean. There is an elevator and all the facilities are very modern. The highlight is the washing machine and balcony. It is convenient to dry clothes after swimming and the bedding is also It's comfortable. The bathroom is large and clean. The shower nozzles are brand new, which is very important because I have a baby. There is also a small dining table. All facilities are new. The staff on the first floor are very enthusiastic and the lady boss is particularly nice. It was not check-in time at 8 o'clock that morning. The landlady saw that we had children and let us check in early for free. Thank you very much to her. She is a very good person. I recommend everyone to check in.
Original TextTranslated by Google
6/7
Response from Property: Dear Valued GuestThank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Anonymous User
Standard Queen Room
Stayed in Sep 2024
Travel with friends
14 review
4.7/5
Amazing
Posted on Nov 2, 2024
Well equipped apartments.
Friendly staff.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Very nice apartment in the very center of Nha Trang. Clean, tidy, furniture in good condition. Recommended! All entertainment nearby!
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Guest User
Standard Twin Room
Stayed in Dec 2024
Family
19 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The apartments are great, there is everything you need for a long-term stay, the beach is nearby, there is a night market nearby
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.
Nick
Superior Queen Room
Stayed in Nov 2024
Solo travellers
1 review
1.2/5
Posted on Jan 22, 2025
The staff was very problematic. They often entered the room without permission and stole my eye mask. I don't know if any money was stolen or the money in my wallet was not counted. I have stayed in several hotels here. There are many choices for hotels in this price range and they are all very clean. There is no need to come to this one.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback. We are truly sorry to hear that you felt uncomfortable during your stay with us. Please rest assured that we have conducted a thorough investigation, including reviewing CCTV footage and speaking with our staff, and we have found no evidence that any member of our team accessed your room without permission or took any of your belongings or money.We take such matters very seriously, and our staff is trained to uphold the highest standards of professionalism and integrity. While we were unable to verify your claims, we understand how this situation may have caused concern. We value your feedback and will continue to prioritize the safety and comfort of our guests. If you would like to discuss this further, please do not hesitate to contact us directly.Thanks & Best Regards,VieLa Apartment Nha Trang
Guest User
Standard Twin Room
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Dec 23, 2024
I booked a triple room, but they showed me to a double room and told me to wait at 1 AM when I was really tired. They changed my room after I waited for 15 minutes and didn't even apologize for that. It was really absurd.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you so much for choosing us as your place in Nha Trang and taking the time to review our property. We are pleased to learn that you have enjoyed your stay with us and all things seem be good to you. We will share your comments with the team as we know they will appreciate it. We hope to see you soon again in near future Viela Apartment Nha Trang.