1) The pool and bar area is perfect! It's beautiful, modern, with excellent service, comfortable water, and showers stocked with toiletries. There's plenty of shade, soft comfortable sun loungers, always enough of them (around 20).
2) The beach sun loungers are a disaster – virtual queues for only 24 loungers for 500+ guests in a 5-star hotel, are you serious? You can't replace or refresh beach towels; it's one per day – probably due to the stupidity of the staff who hand them out. Even the foot wash to remove sand at the hotel entrance uses scalding water in some puddle with mountains of sand, and the taps are off!
3) The breakfasts were sparse and disappointing (cold coffee, very few vegetables). The Pho Bo was good, and the grilled pork too. Bolognese was served once, and then the feast ended. Tomatoes and cucumbers were constantly empty; we had to ask for them. When it comes to kicking you out of the restaurant at 9:50, the staff are very active, but taking care of food availability at the counter – no. Two juices were diluted with ice. The watermelons were greenish and not sweet. For crying out loud, dinners in this restaurant start from 800k+, yet they skimp so much on breakfast. You can find more delicious items at breakfast in neighboring 3 and 4-star hotels!.
4) The reception staff were very polite during check-in and check-out and allowed us to leave our luggage after check-out.
5) The room was very comfortable! But – dim lights at night – why? They simply don't turn off. The curtains were smaller than the windows, and a strip of sun glared in the morning. The balcony with its great view was awesome – kudos. Sound insulation (the double-glazed window doesn't close completely) is a problem; Russians sing every day in the park/on the shore with a microphone, often until 2-3 AM. We eventually got used to this howling. Housekeeping came after 3 PM, whenever they felt like it, not when you wanted them to.
Conclusion – Despite minor issues, I was satisfied and can recommend it, but without high expectations for breakfast and sun loungers access. The pool terrace makes up for it.
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