Yilukaixuange
December 5, 2025
This hotel is absolutely dishonest! I booked an Ocean Front Privilege room, but they assigned me to a corner room facing a back alley. When I spoke to the front desk, they first tried to argue that all their rooms are ocean front. So I asked if every single room was Ocean Front. They then shifted blame, saying it was the 'agent's fault' and that the computer showed I booked 'this room.' When I looked at the computer, it said 'Chambre Privilege.' I tried to take a picture to dispute it with the agent, but they refused, citing 'business secrets.' After contacting Ctrip, the hotel stubbornly insisted this room was indeed an 'Ocean Front Privilege.' In the end, Ctrip had to refund the price difference for me. When checking out, I took another photo and discovered a label on the fridge clearly stating the room was just 'Chambre Privilege.' In all my travels to many countries, this is the only hotel I've encountered with such a lack of integrity. My only recourse was to cancel all my subsequent Mercure bookings in places like Marseille, and I will never stay at a Mercure again.
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