Guest User
October 10, 2023
After waiting for 2 hours at the front desk, I was unable to check in (it said that the reservation could not be found), and the formal hotel reservation sent by Ctrip was not recognized. The hotel said that Ctrip was confirming with the agent's secondary agent. I? ? ? Hot and tired, it took a long time to solve the problem. While waiting, the hotel checked in all the crew members of Takal Airlines! When we asked the hotel what we could do, the hotel said there was nothing we could do. We could only wait for the agent to confirm and transfer the order information to the hotel system, and then the hotel could confirm the order. We had no choice but to go out and wander around. During this period, we communicated with Ctrip online. Ctrip said that their agent could not contact the hotel and asked us to go to the front desk to communicate with the hotel. I? ? ? If I continue to push, Ctrip will let me pay directly at the front desk again, and Ctrip will return the difference. I? ? ? We didn't come back until ten o'clock in the evening, and it was another round of battle. Btw: I speak French, and there was no problem communicating with the hotel. When I called the hotel from outside, I could get through. In the end, I checked in with my suitcase after 10 o'clock in the evening. At this time, I was completely out of the mood to enjoy the 2K+ hotel. Finally, Ctrip still has a surprise! The text message asked me for my Alipay account number and said that I would be compensated. I thought I would consider compensation if I had one. Then please look at the picture and the compensation would be 25 RMB. Really made me laugh! When I finally checked out, there was another Chinese person at the front desk who couldn't check in. Hahaha, well, it was booked by Ctrip again...
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