At 11:40 PM on the night we checked in, I found black spots on the bed. After contacting the front desk, they sent a male staff member (I knew the night shift worker was an older man) to change the bedding. However, my friend and I had already showered and were in our pajamas. As female guests, it was a clear oversight of guest privacy and safety for the front desk to directly send a male staff member into our room, especially knowing our situation.
The staff member initially only brought a duvet cover (due to a miscommunication from the front desk). He tried to enter the room to change it, which I declined, and I took the duvet cover myself. After contacting the front desk again to explain the situation, they said they would send a new comforter, but no one followed up for nearly half an hour. I had to call again to find out the front desk hadn't actioned it. It took almost an hour of back-and-forth and miscommunication to resolve the bedding issue, with a rough process throughout.
Minor hygiene issues are one thing, but the hotel's decision to send a male staff member into a female guest's room late at night shows a serious lack of basic consideration for guest privacy. I hope the hotel can optimize its service arrangements.
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