Service: During our stay, what impressed me most was the staff's attitude. Everyone was so friendly and polite, truly living up to the standards of a family-friendly hotel. They were great with the kids. When we went swimming, my daughter forgot her goggles, and one of the hotel staff members even offered to watch my kids for me while complimenting them on their swimming. Haha, they really brightened our day! A big thank you to our butler, Kenvin, for his dedicated care, which made our short vacation so enjoyable!
Environment: The hotel's location is super convenient, just a few minutes from the art museum and Hanling Old Street. However, the hotel itself is so great you could easily spend a whole day here, perfect for families who prefer not to rush around. As soon as we checked in yesterday, we headed straight to the pool, then spent quite a while in the relaxation pool, which was exactly what I needed after a hike. A minor note: some of the massage jets seemed to be broken; it would be even better if they were fixed! The breakfast selection was extensive, and we even had a golden beetle 'fly in' (no idea how it got there!) and a group of adorable ducklings joining us, making the kids' breakfast absolutely delightful. The environment is just fantastic, haha 😂
Facilities: Our room had a balcony with a beautiful lake view, which was incredibly comfortable! The wardrobe door made a loud scraping sound against the floor, probably due to long-term use. It would be great if that could be repaired!
Finally, nothing in this world is perfect, but I believe sincerity and kindness are what matter most. Thank you to all the hotel staff for giving us such a warm service experience.
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