To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(805)
Positive reviews(771)
Reviews with photos/video(128)
Convenient location(120)
Easy to get around(105)
Friendly front desk staff(84)
Close to train station(69)
Classy environment(49)
Delicious breakfast(43)
Poor air conditioning(20)
Perfect for business trips(13)
Negative reviews(34)
afchan2430
Lan Shu Double Bed Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Close to everthing.. just walking distant to large shopping mall, where food and other shopping experience is avaiable.
Response from Property: Dear guest, thank you for your encouragement and affirmation! Magnotel Ningbo Tianyi Square Railway Station Hotel is located at No. 199, Nanzhan West Road, Haishu District, Ningbo City (west side of the North Square of Ningbo Railway Station). Take the train to Ningbo. Turn left at the North Square and go straight until the traffic lights turn right. Go straight and you will be there. The whole journey is more than 700 meters, and it takes only 8 minutes to walk. Opposite the hotel is Ningbo Women and Children's Hospital. The hotel is located in the bustling area of the city center of Ningbo, Zhejiang, with the excitement and convenience of the city. The hotel's buffet breakfast is rich in variety and delicious! We are very honored that our service has been recognized by you and we look forward to your next stay!
Guest User
Guestroom (two bed)
Stayed in Oct 2024
Solo travellers
3 review
3.5/5
Posted on Dec 25, 2024
hotel room was relatively clean, convenient location, staff were helpful upon arrival
Response from Property: Dear guest, thank you very much for giving us such a high evaluation! We are truly happy and proud to know that you are satisfied with the room hygiene, geographical location and staff service of our hotel. We have always been committed to creating a comfortable and convenient accommodation experience for every guest. Your recognition is the greatest encouragement for us. We will continue to maintain strict requirements for room cleaning, constantly improve the professional quality and service level of our staff. .Hope you will stay again next time and give a five-star full review.
Yeaw Cheong
Queen Room (Without window)
Stayed in Mar 2024
Solo travellers
6 review
3.5/5
Posted on Apr 9, 2024
Room is good for short stay. But the room and bed still have cigarettes smell. Shower spray was ok and the heating was also ok. Overall, it is average for the price paid
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Dora
Queen Room (Without window)
Stayed in Dec 2023
Solo travellers
10 review
4.7/5
Amazing
Posted on Jan 8, 2024
I stayed 2 nights in the hotel. The check-in went smooth, I got a room with windows although my reservation was for without windows - this was a big-big plus! The bed was very comfortable! The staff was kind, the breakfast was also satisfying. The railway station is pretty close! The only low point is the WiFi - it wasn't completely stable everytime, but it didn't cause me hard moments :)
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
M
Queen Room (Without window)
Stayed in Nov 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 7, 2024
I was very pleased, the room was at a high level. All places were clean as well.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Queen Room (Without window)
Stayed in Aug 2024
Business travellers
5 review
2.7/5
Posted on Sep 20, 2024
cheap hotel with limited
Response from Property: Dear guests, we offer very competitive prices, and we also provide many additional services, such as laundry, currency exchange and other conveniences, which make our hotel a very valuable accommodation choice. Our hotel is committed to allowing guests to enjoy a comfortable, convenient and affordable accommodation experience. Our prices can meet the needs of guests with different budgets and ensure that the services and facilities we provide meet the cost-effective quality standards of the surrounding area.
Khoa
Queen Room (Without window)
Stayed in Jul 2023
Business travellers
45 review
5.0/5
Outstanding
Posted on Aug 27, 2023
1. "Excellent stay! The hotel staff was incredibly attentive and friendly, and the rooms were clean and comfortable. The location was convenient, with easy access to nearby attractions. Would definitely recommend."
Response from Property: 尊敬的賓客: 您好! 謝謝閣下的滿分點評, 您的支持與鼓勵, 是我們前進的最大動力。維也納酒店以不斷的為客人營造温馨舒適的居住環境而努力, 以最高的性價比滿足不同賓客的要求。小維期待您的再次光臨!
Guest User
Queen Room (Without window)
Stayed in Jul 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Nice place. Staff are friendly.
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Lebohang Bertha
Queen Room (Without window)
Stayed in Feb 2022
Solo travellers
2 review
4.2/5
Very Good
Posted on May 20, 2022
Convenient location and comfortable room
Response from Property: 敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Kangkiki
Guestroom (two bed)
Stayed in Jan 2025
Solo travellers
12 review
3.0/5
Posted on Feb 5, 2025
The facilities are old, but the location is good, close to the train station and Tianyi Pavilion. I only stayed for one night, so the price-performance ratio was the most important. The air conditioner is a bit loud, so I just turned it off.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel and sharing your stay experience. We are deeply sorry for the bad experience caused to you by the outdated hotel facilities. We will put facility renewal and maintenance on the agenda and make gradual improvements in the future. We are very pleased to know that you are satisfied with the location of the hotel. It is close to the railway station and Tianyi Pavilion, hoping to provide convenience for your travel and entertainment. Regarding the air conditioning noise issue, we are sincerely sorry for causing you trouble. If you have any needs during your stay, please contact the front desk at any time and we will solve it for you as soon as possible. Taking into account the cost-effectiveness, we have been working hard to find a balance between price and service, and will continue to optimize in the future to bring you a better and more affordable accommodation experience. If you have travel plans in the future, we hope to visit you again. We will definitely welcome you in a better state and make up for your regret this time.
Wangwuhan【wù hán】
Double Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Breakfast was good, very nice. The sanitary environment is also OK.
Facilities: Complete
Environment: In the business district, the location is good, 10 minutes walk from Ningbo Station.
Service: Apart from checking in, there are no other services, all are normal
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! Dear Xiaobai family, thank you for staying at Magnolia Hotel and giving us a satisfactory review. Welcoming guests from afar, blooming smiles are our first expression, and gentle words are like the breeze that blows away Greentown's fatigue. We will continue to maintain our service quality and service enthusiasm to bring every guest a pleasant stay experience. Thank you for your recognition of us and look forward to your next visit!
Wurenshi
Queen Room (Without window)
Stayed in Jan 2025
Other
11 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Overall it's OK, but the air conditioner is not very powerful and the noise is too loud
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Regarding the air conditioning problem you mentioned, we will put facility updates and maintenance on the agenda and will gradually improve it in the future. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! Dear Xiaobai family, thank you for staying at the Magnolia Hotel. We have been committed to providing every customer with considerate and efficient service experience. Your recognition is the greatest encouragement to us. We will turn this praise into motivation to continuously improve our service quality and ensure that every customer can feel the warmth and comfort of home the moment they step into the hotel. We look forward to seeing you again and we will serve you wholeheartedly!
Pieweixiansheng
Guestroom (two bed)
Stayed in Apr 2024
Business travellers
85 review
3.0/5
Posted on May 9, 2024
It takes about 10 minutes to walk from the North Square of Ningbo Station. It is close to the Women and Children's Hospital.
Breakfast:
The breakfast is good 😊, and the room price is less than 200 yuan, which is great value. The quality of breakfast can beat 95% of the same type of hotels.
Facilities:
The facilities are quite satisfactory.
Hygiene:
The hygiene is general, and there are many stains on the walls of the room.
Environment:
The downstairs is under renovation, starting at 7 o'clock in the morning, and the huge noise seriously affects the rest.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for taking the time to share your experience in the hotel. We apologize for the problems with the hardware facilities and hygiene of the guest rooms you reported during your stay. We have also communicated with the relevant departments and will follow up and handle them for you in a timely manner. At the same time, the hotel will conduct retraining to ensure that similar problems will not occur again. We will continue to work hard to improve every detail and look forward to your visit again.
Pieweixiansheng
Queen Room (Without window)
Stayed in Apr 2024
Business travellers
85 review
2.2/5
Posted on May 7, 2024
There was a huge mechanical noise starting at 7am, it was huge, no matter how deep you sleep you will be woken up. I strongly do not recommend staying here, but those who check out before 7am can ignore it.
Service:
The front desk service was good and efficient, and the room type was upgraded, thank you. But the room service was much worse, the room was not cleaned up when cleaning the room, it was the first time I encountered this situation, there was a problem with the management, bad review.
Sanitation:
There were stains on the wall of the room, which was very obvious and unsightly. Is it troublesome to deal with the stains on the wall?😘
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience in the hotel. The shop next door is under renovation, so it causes noise! The hotel is deeply sorry for this! We apologize for the problems with the hardware facilities and hygiene of the guest rooms you reflected during your stay. We have also communicated with the relevant departments and will follow up and handle it for you in time. At the same time, the hotel will conduct retraining to ensure that similar problems will not occur. We will continue to work hard to improve every detail and look forward to your visit again.
Guest User
Queen Room (Without window)
Stayed in Mar 2024
Business travellers
3 review
1.0/5
Posted on Apr 29, 2024
The front desk service is very poor. The room is not clean overall. The price/performance ratio is not high. It is not as good as the next door Home Inn and Hanting. It used to be Jinjiang Star. It is a fake. Check out two hours later (when the person is not there) and you have to pay a fine of 60. The breakfast is terrible. Wontons and other dumplings are not freshly cooked. In short, I will not come again.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing Magnolia Hotel. We are very sorry that we have brought you a bad experience. The hotel opened in 2018. Although the hotel is a renovated property, the hotel has been completely renovated. We will strengthen training and learning on the front desk service issues and strive to do better next time. Regarding the delayed check-out issue, it has exceeded the normal check-out time of the system. We are very sorry for the inconvenience. We will report the problem of the store breakfast to the restaurant and gradually add new varieties to enrich the breakfast. In addition, we will continue to work hard to improve our service and quality level, and look forward to your visit again to experience the best service. Thank you and wish you a happy life!