mosuo Villa | LuguLake mosuo· Lake View Resort (LuguLake Daluo Village Branch) Reviews

Response from Property: 走出房門就到湖邊，這可是瀘沽湖摩梭墅苑最讓人記掛的好處。客人説喜歡這兒的很多東西，我們聽着就像被湖面的風吹得心裏敞亮 —— 能讓您住得順意，比啥都珍貴。住過的人總説 “離湖近得稀罕”，其實是門口的石板路直通湖灘，有人説 “想散步時抬腳就到水邊，傍晚坐石頭上看星星，連鞋都不用換”。步行能到所有地方更省心，有人説 “去裏格半島、走婚橋都不用打車，逛累了回來喝杯摩梭阿姐泡的茶，這份自在別處難尋”。房間乾淨藏在細節裏，床軟得像裹着雲朵，住過的客人説 “被單帶着陽光味，連桌面都擦得能映出湖光，躺下就不想起”。大家待人友好是真心的，幫着拎行李時會説 “慢些走，石板路滑”，有人説 “問哪買松茸好，不光給地址，還教怎麼辨好壞，比自家親戚還實在”。在瀘沽湖住得舒服，不就圖個離湖近、住得凈、遇着暖心人嗎？您説喜歡這兒，我們把湖邊的木椅擦好了，下次來，還能坐在老地方看水鳥，聽您講這陣子的新鮮事。——瀘沽湖摩梭墅苑民宿

Response from Property: 自助摩梭早餐🍝中央空調🎐感謝您對我們的認可與鼓勵❤~房間設施齊全🌿，床品物件選材用心😊，有中央空調、多功能床頭、體重秤、免費瓶裝水💧、咖啡☕、高山茶🍵、茶具等，入住即可享受免費接送站、免費停車🅿、免費早餐🍝、船票及索道套票代理購買、免費預約叫車🚗等服務，還可享受摩梭祖母屋參觀服務，為您的出行提供更好的體驗~您好！非常開心摩梭墅苑能成為您瀘沽湖之行的美好回憶~看到您喜歡湖景房和格姆女神山的視野，我們也格外欣慰！後續您再來瀘沽湖，隨時聯繫我們安排更貼心的服務~

Response from Property: 入住就能享受【一線海景】【特色早餐】【靜音舒眠床墊】【免費接送】【免費停車】【海邊落日下午茶】【天然羽絨被】【負離子高速吹風機】無論是客房的舒適度、餐飲的美味、服務的周到，還是整體環境的優雅，您的每一句讚美都是對我們工作的最大肯定。我們深知，這些美好的體驗離不開每一位員工的辛勤付出與不懈努力，也離不開您對我們工作的理解與支持。因此，我們將繼續秉承“以客為尊，用心服務”的宗旨，不斷提升服務質量，優化服務流程，力求為每一位賓客提供更加細緻入微，温馨周到的服務體驗。再次感謝您的信任與支持!願東野酒店能成為您旅途中温馨的家，期待與您再次相遇。祝您生活愉快，萬事順利!

Response from Property: We deeply regret the unpleasant stay you experienced. We are deeply sorry and have taken immediate action to implement comprehensive improvements to ensure this issue does not recur. Below is a detailed response to your feedback and the improvements we have implemented: ① Regarding the obstructed view in your lake view room, we fully understand your frustration and dissatisfaction with the obstructed view and deeply apologize. However, please allow us to explain that your first-floor room is unique in that it is directly adjacent to the lakeside promenade. This design was designed to allow guests to experience the natural beauty of Lugu Lake up close, immersing themselves in the stunning scenery just a stone's throw away. However, we also recognize that municipal planning and government-mandated greening projects (such as street trees and trash cans) have indeed affected the views from some rooms to a certain extent. In response to your report regarding the obstructed view caused by trees and trash cans, we have immediately taken action to trim the branches that obstruct the view and have applied with the relevant authorities to relocate the trash cans to a more secluded location, striving to restore and enhance the room's view to the greatest extent possible. ② Regarding the extended stay cleaning service, we have reviewed corridor surveillance footage and found that the cleaning lady did not enter the room to clean that day. We deeply regret this negligence in cleaning services during the extended stay. The cleaning lady was fined and dismissed for gross negligence, and the duty manager received a Level 1 administrative penalty and had his bonus for this month deducted. We have also conducted rigorous retraining for the entire housekeeping team to ensure that every staff member strictly adheres to the comprehensive cleaning standards for extended stay rooms, including thorough cleaning, trash removal, bedding changes, and daily supplies replenishment, striving to provide every guest with a clean and comfortable accommodation. Due to our negligence, we failed to meet even the most basic cleaning requirements. We fully understand your frustration and would like to express our regret and apology once again. ③ Regarding value for money, we always strive to keep our prices in line with market trends and strive to provide a high-quality accommodation experience at a reasonable price. We understand that each guest has different values ​​and will continue to optimize service details to enhance the perceived value for money, striving to ensure that every guest enjoys a value-for-money stay. ④ Improving Service Attitude: We recognize that high-quality service is one of our core competitive advantages. In response to your feedback on service attitude, we have taken serious action against the staff who received you that day. We have also implemented targeted intensive training for existing staff, developing a more detailed hierarchy of job responsibilities to enhance service skills, strengthen service awareness, and enhance responsiveness, ensuring that every guest experiences our meticulous care and warm, attentive service throughout their stay. We look forward to earning your recognition and trust through continued effort. We apologize that you left with dissatisfaction and regret that we were unable to contact you. We sincerely apologize. If you would like, please contact our housekeeper. We are honored and grateful for your feedback and will continue to improve our accommodation environment and service experience. We look forward to hearing from you!

Response from Property: Hello, I am the store manager of Mosuo Shuyuan. I am very sorry to bring you a bad experience. As soon as we saw your review, we held an emergency meeting in the store to understand the situation during your stay. I understand your anger very much. No matter what the reason is, the housekeeper's handling of this matter was indeed problematic. I wanted to apologize to you in person, but you have already left the store. I can only say sorry to you here. I'm really sorry. You left Lugu Lake unhappy, and please allow me to give you feedback: ① Regarding the problem of items being placed randomly in the room, checking the monitoring in the corridor showed that the guest room aunt entered your room to clean in advance because she remembered the wrong room number for the extended room. This It was our employees who failed in their duties. Because the aunt who cleaned the house that day was an intern employee and lacked work experience after training, she made a mistake. The aunt who cleaned that day has been fined and fired for gross negligence, and the manager on duty has been given a first-level administrative penalty and deducted this month's bonus; regarding the matter of touching items in the room without permission, this is something that should not happen. , there may be misunderstandings, but since you have been out of the store for too long, the details cannot be studied. Such incidents have never happened in Mosuo Villa since its opening in 21 years. You can also check it in the comments. Integrity is the basis. Sincere hospitality is the foundation of Mosuo Villa. We will not risk our own roots, and we understand very well the feeling of being violated. We are sorry that due to the unprofessionalism of our service staff, we did not provide you with a reasonable solution and explanation as soon as possible, which caused you to misunderstand us. But please believe that Mosuo Villa protects the privacy and safety of tenants; ② We are deeply sorry about the issue of pick-up vehicles. Since the day of your check-in coincides with the Lugu Lake Bicycle Competition, the main road is closed. We can only send a car to take you from the bus station to the entrance of the alley 100 meters away from our store. Since the alley is too narrow for small vehicles to pass, we will send a smaller tricycle. I took your luggage and the housekeeper offered to take you to the passenger terminal when you left the hotel. You clearly refused. The tricycle pick-up was really helpless. I would like to apologize to you again. Now that the main road has been unblocked, we will provide guests with more comfortable and safer pick-up and drop-off services; ③ Regarding service attitude issues, we have dismissed the employees involved and have conducted targeted intensive training for existing staff. And develop a more detailed classification of job responsibilities to ensure that everything can be responded to as soon as possible; ④Mosuo Villa is close to the lake and can be reached right out of the door. The 180-degree lake view room you booked has a beautiful view of Goddess Mountain and an exclusive terrace, allowing you to enjoy the scenery of Lugu Lake. Regarding room rates, we always strive to keep prices in line with market trends and strive to provide guests with reasonable prices while providing a high-quality accommodation experience. We understand that each guest's value experience is different, and we will continue to optimize service details, improve cost-effectiveness, and strive to make every guest feel a value-for-money accommodation experience. Your feedback has also reminded us that only by constantly pushing ourselves, not slacking off, and constantly improving details can we bring a home away from home experience to every guest who comes to Mosuo Villa. Only then can we truly practice our ability to provide the most professional services and The original intention of the warmest experience. We regret that we cannot contact you and sincerely apologize to you. We also hope that you will be willing to call the front desk or send a WeChat message to the housekeeper to give us a chance to apologize in person! I hope you can come again and experience the real service and stay experience of Mosuo Villa. I wish you a happy life!

Response from Property: Beautiful lake view🌊Busy area🌇Mosuo Villa is located in the most prosperous Daluoshui Village🏕 in Lugu Lake. It not only has a first-line lake view🌊, but also has many restaurants and delicious food🍲around it. It also has complete facilities such as supermarkets🏪, pharmacies💊, and express delivery points📦. You can also go to the pier to take a boat🚣, ride a horse🏇, visit the Harmony Tower, and stroll along the lakeside path🖼. Welcome to you and look forward to providing you with better service next time

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: 🚗Free pick-up🅿Free parking Thank you for your recognition❤, your satisfaction is our motivation to keep moving forward😊. The inn provides free luggage pick-up and drop-off service at the Daluoshui Bus Station🚗; our parking lot🅿 is a 3-minute walk to the inn, with plenty of parking spaces and self-driving friendly. I am very sorry that the front desk staff was too busy to provide you with the service you deserve. Providing guests with attentive and considerate service is our unchanging original intention, and we look forward to meeting you again at Lugu Lake Mosuo Villa🌸~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the surrounding wetlands, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is close to the pier where you can take a boat, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the surrounding wetlands, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is close to the pier where you can take a boat, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time

Response from Property: Thank you very much for staying at our Mosuo Villa. Thank you for your comments, which let us know our shortcomings. We will make changes and look forward to providing you with better service next time.

Response from Property: Central air conditioning] [Self-service Mosuo special breakfast] Thank you for your recognition and encouragement~ Mosuo Villa is fully equipped with conscientious appliances, including central air conditioning, multi-functional bedside, weighing scale, free bottled water, high mountain tea, tea sets, etc. You can enjoy free pick-up and drop-off, free parking, free breakfast, boat tickets and cableway package agency purchase, free reservation and taxi services, and you can also enjoy the Mosuo grandmother house visit service to provide a better experience for your travel~