Bac Ninh Royal Hotel

The hotel card key problem was really bad, and the problem was not communication, but the staff themselves did not understand the gist of what was being said, so they made the same mistake about 10 times. Even the air conditioner leaked water and the bed got very wet. It was okay because they changed the room;

I booked it on Ctrip and was told that the room was full. After communication, I was told to ask the aunt to clean it now. As a result, it took nearly two hours to clean. After urging twice, I gave the room card and went upstairs to find that the door was open. Nothing was cleaned when I went in. The bedding was dirty, the facilities were old, the garbage was not emptied, and the room phone was a decoration. I went downstairs to change the room again. As a result, there was no power supply after the room card was swiped. I went downstairs to find someone to come up and change the card, and successfully entered the room. After a while, a man knocked on the door in Vietnamese. I couldn't understand it. He was still knocking frantically and shaking the handle violently. Later, I asked for help from Vietnamese colleagues to complete the communication. I heard this person say that he would come up to change the card, but he had no service awareness at all! ! ! And there was no communication within the hotel, and there was no management that affected the rest of the customers! ! ! It made us feel very insecure when we came to Vietnam for the first time. In addition, the air conditioner in the room was broken, and there was no noisy water sound when sleeping in the middle of the night. In short, the experience was extremely poor! ! ! ! Only the breakfast variety was rich, and there was no advantage other than that! It was really bad, writing so much to avoid thunder for fellow Chinese compatriots! Stay carefully!

Well enough Large room with no windows

Very satisfied!

1.2米雙床，床上用品舒適，睡得安心。房間配4瓶免費水，甚好。衞生很乾凈，地板亮的發光[呲牙]。前台微笑服務，很親切。還能換錢，方便出行。滿意的入住體驗。環境很好，表達的大廳，氣派。

過道都那麼寬敞，房間也是，90萬物超所值，別地方120萬起步。這家性價比極高。設施設備齊全，服務也好，都是能及時響應需求。前台會中文，溝通無障礙。房間衞生很乾凈。推薦。