"Good service, good location, close to the city, very convenient. However, the shortcomings are that I can't sleep at night. There are waves of racing parties downstairs and the sound of bombing in the street."

"Charming Boutique Hotel! The only reason I have rated Service as Good is because our experience at the Lamp Hotel started off on the wrong foot, thanks to Cecelia behind the front desk. Our initial conversation with her was so awkward and rude, we just looked at each other shocked that she was so unprofessional:( She was so rude to us upon entering the hotel. We politely asked if we could try to check in early. She looked us up and down head to toe with such an off putting attitude and did not even reciprocate in conversation when we asked other questions. Another couple came into the lobby right after us, and she immediately shifted her conversation to them, leaving us standing there speechless, as she began a conversation with them in Swedish. We had arrived so tired, but so excited, as my friend had already stayed at The Lamp Hotel, and had filled me in on how great the hotel was. Cecelia was not warm or friendly to us from the get go, nor accommodating to even offer to take our luggage to store until check in. We had to ask her to do this for us, and my friend literally had to ask her her name about 2 times, before she would acknowledge her question or look in our direction as we asked her questions. We had just traveled 9 hours by flight from the US, and her attitude and personality was not welcoming in any way. We thought we had made a huge mistake booking at the Lamp because of her. We were so glad we did not have to see her again during our whole stay. She was terrible and needs training on empathy, people skills, and basic hospitality. She may not be the best option for behind the front desk as the first point of contact for your hotel. Now once we got past this terrible welcome, we enjoyed our stay so much. The hotel and rooms were gorgeous. The rest of the staff were lovely. The entire hotel is clean, sexy and wonderful! The location is wonderful, the lobby is so chic. The spa is GREAT. The bathrooms are spacious and lovely. I enjoyed my picture window, the tasteful decor and all little details. Housekeeping is PERFECTION. I did breakfast each morning and the kitchen and staff there are INCREDIBLE. They all deserve raises. They were hustling, serving, cleaning, and just a vision of unity and of how to run a kitchen:) The way they all worked and got on so well with each other, was so nice to see. Overall, besides our rude welcome thanks to Cecelia, I thoroughly enjoyed our stay and WOULD stay again. I plan to go back and stay with my husband when we visit Sweden later this year."

"The room was good but unfortunately we weren’t told that breakfast was only until 9am which left us eating leftovers although we had paid for the full amount. Overall we were disappointed and no staff in the hotel spoke english."

"Everything was generally in place and clean. Shared bathroom and toilet was surprisingly decent. Reception was not the nicest person though. Called to ask for door lock keypad code and the reception was rude andblamed me for not checking my emails and SMS which I checked multiple times and over a period of 2hours did not receive any new emails. Up till leaving Norrkoping, I did not receive any new emails with keypad code through emails or SMS. Suggest to provide better training for receptions."

"Everything was good. Hotel also helped me with some last minute changes to my booking."

"The room was very small, smaller than in Tokyo. Breakfast and restaurant was okay. Nice pub with many different draft beers to choose from."

"Lovely staff and neat place. Good breakfast selection as well!"

"We had a great stay here! The apartment is spacious, with a fully equipped kitchen and a clean, modern bathroom. The rooftop play area was a nice touch for families, and the gym is well maintained. The location couldn’t be better — just a 15‑minute walk from the central station and right by the riverfront, which made for a calm and relaxing atmosphere. The check‑in and check‑out process was super easy thanks to the automated system, and whenever we needed help, the customer care team was quick and supportive. Overall, it felt like really good value for money — comfortable, convenient, and perfect whether you’re traveling solo or with family."

"The room is a bit small"