Jl. Boulevard Bukit Gading Raya No.15, RT.15/RW.3, Klp. Gading Bar., Kec. Klp. Gading, Jkt Utara, Daerah, Kelapa Gading, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14240, IndonesiaView Hotel Details
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Guest Reviews of 1O1 URBAN Jakarta Kelapa Gading
8.6/10
Very Good
257 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.3
Service8.9
Cleanliness8.6
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All reviews(257)
Positive reviews(248)
Reviews with photos/video(72)
Awesome stay(28)
Friendly staff(25)
Clean and tidy(24)
Awesome rooms(16)
Convenient location(9)
Tasty food(5)
Near shopping area(5)
Negative reviews(9)
Guest User
Urban Deluxe Room
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The service👍🏻
Response from Property: Dear Our Beloved Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ledya ShelfyHotel Manager
Cappuccino82
Urban Executive Room
Stayed in Aug 2024
Business travellers
28 review
7.0/10
Posted on Sep 18, 2024
Stayed this hotel due to full house at Harris. Location wise not so good as nothing much nearby. During my stay, the hotel was packed with students and children and the noise level is so much high even past midnight. Room sound proofing was almost 0. Will not stay again unless no other choice.
Response from Property: Dear Our Beloved Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ledya Shelfy Hotel Manager
MajestiAs
Urban Deluxe Room
Stayed in Aug 2024
Family
1 review
8.0/10
Very Good
Posted on Sep 12, 2024
This is a really nice hotel, And i really so happy to stay in this hotel
Response from Property: Dear Mr / Mrs. MajestiAs,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ledya ShelfyHotel Manager
Guest User
Urban Deluxe Room
Stayed in Nov 2024
Business travellers
36 review
8.5/10
Very Good
Posted on Dec 24, 2024
Good 3 star hotel, everything are good and this is my 3rd time staying here. Good hotel room, good breakfast, good location nearby everything needed as a traveler.
Response from Property: Dear Our Beloved Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ledya Shelfy Hotel Manager
Eng 11
Urban Superior Room
Stayed in Apr 2024
Business travellers
39 review
8.0/10
Very Good
Posted on May 16, 2024
Hotel out look is modern , inside is clean , room is big
Nice lobby and restaurant. Food is good. View is peace, hotel staff is nice.
Response from Property: Dear Mr / Mrs. Eng 11, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ledya Shelfy Hotel Manager
Jasonvpronto
Urban Deluxe Room
Stayed in Oct 2024
Solo travellers
5 review
8.5/10
Very Good
Posted on Jan 17, 2025
Hotel is considered well located. Getting around is easy and nearby shopping malls .
Response from Property: Dear Our Beloved Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ledya Shelfy Hotel Manager
SZE LIANG
Urban Deluxe Room
Stayed in Jan 2025
Solo travellers
15 review
8.5/10
Very Good
Posted on Feb 21, 2025
Value for money. Staffs are very friendly and helpful
Response from Property: Dear Mr / Mrs Sze Liang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ledya Shelfy Hotel Manager
MTse1070
Urban Deluxe Room
Stayed in Jul 2024
Solo travellers
26 review
5.0/10
Posted on Sep 16, 2024
Booked last minutes and for the location reason only, for emergency for 11 nights. Had to moved to another hotel after 2 nights and lost the money paid, the hotel is a run down hotel, paints and corner walls are peeling off. Taps on wash basin and shower are not installed properly, a small room and there was cockroach in the room, the pillows and pillowcases are stained yellowish.
Definitely not a hotel I would recommend unless you are desperate and had no place to go. It’s a 3 star hotel but cleanliness is a doubt, not sure why it had such a high review ratings in Trip APP.
Response from Property: Dear Our Beloved Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ledya Shelfy Hotel Manager
Anonymous User
Urban Superior Room
Stayed in Jun 2024
Travel with friends
33 review
8.0/10
Very Good
Posted on Oct 20, 2024
Review: 4/5
I recently stayed at [Hotel Name], and overall, it was a pleasant experience. The location is fantastic—centrally located, making it easy to explore the surrounding attractions and enjoy nearby dining options. The check-in process was smooth, and the staff were friendly and accommodating, always greeting us with a smile.
The room was clean and comfortable, with all the basic amenities provided. The bed was especially cozy, which made for a great night’s sleep. I also appreciated the little touches, such as complimentary bottled water and toiletries. However, the room felt a bit dated, and the air conditioning took a while to cool the space effectively.
The breakfast spread was impressive, offering a variety of local and international dishes. The dining staff were attentive, making sure everything was well-stocked. I just wish the coffee could have been better—it felt a little weak compared to what I expected.
The facilities, including the pool and fitness center, were well-maintained, but the pool area got quite crowded during peak hours. A larger pool or more seating would have been ideal.
Overall, I enjoyed my stay, and I would recommend [Hotel Name] to others. With a few small improvements, this could easily become a 5-star experience!
Response from Property: Dear Our Beloved Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ledya Shelfy Hotel Manager
Anonymous User
Urban Superior Room
Stayed in Mar 2024
Family
3 review
10.0/10
Outstanding
Posted on Apr 26, 2024
senang bgtt di upgradee kamarnya baik bggt
Response from Property: Dear Honorable Sir/Madam,
Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon.
Healthy greetings,
Ledya Shelfy
Hotel Manager
itismadi
Urban Superior Room
Stayed in Sep 2024
Other
4 review
7.5/10
Posted on Nov 13, 2024
Location central kelapa Gading . Good access . Difficult parking ramps.
Response from Property: Dear Our Beloved Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ledya Shelfy Hotel Manager
Guest User
Urban Deluxe Room
Stayed in Jun 2024
Business travellers
9 review
7.0/10
Posted on Jul 27, 2024
the bathroom shower water flooding all over the floor, is terrible this room I book, other them that all is fine.
Response from Property: Dear Our Beloved Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ledya ShelfyHotel Manager
Anonymous User
Stayed in Oct 2023
Travel with friends
6 review
10.0/10
Outstanding
Posted on Nov 25, 2023
The hotel has good location in Kelapa Gading area, easy to find near the mall and also good for just short travelling in that area. They have breakfast promo when I visit and it is very cheap.
Response from Property: Dear Our Beloved Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Farid Rojab JadidiGeneral Manager
Guest User
Urban Superior Room
Stayed in Jun 2024
Solo travellers
7 review
2.0/10
Posted on Sep 20, 2024
I wouldn’t recommend this hotel at all. It wasn’t clean and people kept pestering
Response from Property: Dear Our Beloved Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ledya Shelfy Hotel Manager
danai
Stayed in Oct 2023
Business travellers
5 review
8.0/10
Very Good
Posted on Dec 15, 2023
Good location and cleanliness good, breakfast and dinner prices also friendly.
Response from Property: Dear Mr / Mrs. Danai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Farid Rojab JadidiGeneral Manager