Apartments on Chapman

Guests praise the friendly and helpful staff, exceptional cleanliness, and comfortable, spacious rooms in a convenient, quiet location near amenities and public transport.

I stayed at Chapman Serviced Apartments recently and had a great experience. The apartment was clean, roomy, and had everything I needed — a kitchen, laundry, and a comfy bed. Felt more like a home than a hotel. The location is spot on if you need to be near Royal Melbourne Hospital. Plus, the tram into the city is just around the corner. The street is nice and quiet too, which was a big plus after busy days. Adam, the owner, was really helpful and easy to talk to. Sierra at reception was friendly and made check-in easy. Also, I got a better deal by booking over the phone instead of online — definitely worth trying. All in all, a solid place to stay with good value. I’d stay here again next time I’m in Melbourne.

My friend is a new organ transplant recipient. She booked this apartment for her post op stay requiring her to be close to the hospital for some weeks. As a recipient she informed the venue of her reason for stay and that she would be seriously immunocompromised during her time , she was reasurredbthis is a commonplace for them and they knew how to accommodate for it. What we were confronted with was nothing less than neglect of any decent standard of hygiene but also a blatant ignorance of any covid regulations. On arrival the receptionist told us we could remove out masks, we declined and explained why. Once in the apartment we were horrified at the filth. I ventured to find someone but they had closed reception for the day. While the linen was clean, the room appeared as if it had not seen a dusting, a mop or vacuum in weeks. The photos attached are evidence enough, all taken within minutes of our arrival. The toilet had been used and not cleaned both the bowl and under the lid. I'm a critical care nurse of many years I know what dried faeces looks like. The bathroom light/fan had layers of dust visible. Being immunocompromised I instructed my friend not to turn the fan nor to use the shower for fear the dust would become mobile. The kitchen was filthy with food particles on the cutlery, the kitchen tiles were sticky, we wore light shoes the whole time for this reason. The scum on glass and other hard surfaces are not easily identified in photos..the shower door, the washing machine door, the hard floor, the kitchen plates. We Dettol wiped small spaces to enable eating from our kitchen paper towels. I could go on but we found another place the next day, moved out and this chapman apartments had the gall to charge for two nights because we left at 12md after check out time. The receptionist cried and deflected her guilt feelings to my friend on checkout, and then told her she was told the room may not be cleaned before check in.. this was not true. I can't imagine checking in to accomodation that had not been been cleaned in preparation for occupancy. I'll now let the photographs speak for themselves. This establishment should be shut down by health authorities. I will also be reporting to Covid watch.