Apartments on Chapman

The rooms are clean, spacious, and comfortable, with quiet surroundings. The staff is friendly, welcoming, and helpful. The location is excellent, close to amenities and public transport.

My friend is a new organ transplant recipient. She booked this apartment for her post op stay requiring her to be close to the hospital for some weeks. As a recipient she informed the venue of her reason for stay and that she would be seriously immunocompromised during her time , she was reasurredbthis is a commonplace for them and they knew how to accommodate for it. What we were confronted with was nothing less than neglect of any decent standard of hygiene but also a blatant ignorance of any covid regulations. On arrival the receptionist told us we could remove out masks, we declined and explained why. Once in the apartment we were horrified at the filth. I ventured to find someone but they had closed reception for the day. While the linen was clean, the room appeared as if it had not seen a dusting, a mop or vacuum in weeks. The photos attached are evidence enough, all taken within minutes of our arrival. The toilet had been used and not cleaned both the bowl and under the lid. I'm a critical care nurse of many years I know what dried faeces looks like. The bathroom light/fan had layers of dust visible. Being immunocompromised I instructed my friend not to turn the fan nor to use the shower for fear the dust would become mobile. The kitchen was filthy with food particles on the cutlery, the kitchen tiles were sticky, we wore light shoes the whole time for this reason. The scum on glass and other hard surfaces are not easily identified in photos..the shower door, the washing machine door, the hard floor, the kitchen plates. We Dettol wiped small spaces to enable eating from our kitchen paper towels. I could go on but we found another place the next day, moved out and this chapman apartments had the gall to charge for two nights because we left at 12md after check out time. The receptionist cried and deflected her guilt feelings to my friend on checkout, and then told her she was told the room may not be cleaned before check in.. this was not true. I can't imagine checking in to accomodation that had not been been cleaned in preparation for occupancy. I'll now let the photographs speak for themselves. This establishment should be shut down by health authorities. I will also be reporting to Covid watch.

The apartment is well situated and met all of our requirements. Super comfy bed and off street parking. Great little kitchenette and lift was very useful. The staff are amazing and went the extra mile to make our stay comfortable. I would definitely stay there again.