Hotels Near Russell Burgess Coastal Preserve in North Myrtle Beach

Wish I had read my own review before booking this place. The hotel and the rooms were clean, and the staff is pleasant. King bed had some of the smallest pillows I've ever seen, that was weird. They've clearly invested a lot of money to convert something tired and run down into something nicer, but- walking through the building all we could muster was ”what have we done to ourselves”. When we pulled in the parking lot, we kind of already knew this place was going to be unique, just looking at the folks milling around the parking lot. This is not your hotel for a romantic weekend away...it's a stop, sleep, be gone hotel. Regretted booking non-refundable....I'd have never gone inside after pulling in the parking lot.

We've stayed at Ocean Drive for 7 or 8 consecutive years, always during the week of July 15th, our anniversary. We've always been very satisfied. The desk, housekeeping and maintenance staff have always been very friendly, courteous and efficient. In an effort to prevent a recurrence of a lost reservation by another hotel, many years ago, I always call the hotel the night before we were scheduled to arrive. So, I called Ocean Drive about 11:30 the night before to confirm our reservation. I was told by a very nice lady working the late shift that we were, in fact, scheduled to arrive the next day and booked for a King, Oceanfront Suite. Emphasis on Suite. We live on the Eastern Shore of Maryland, about 30 minutes from Ocean City. But, years ago, we decided we would spend over 9 hours driving time, traveling 476 miles and spending over $1,500.00 to stay at Ocean Drive for 5 or six days. Especially since this was our 50th Anniversary, we were really looking forward to a nice, relaxing stay at the beach. When we arrived, we had the distinct misfortune to find a lady named Gretchen handling Check-ins at the Desk. The last thing you want to be confronted with, when beginning your vacation at a hotel, is an Attitude from the Desk person. Maybe the battery on her late model Broom had died the night before, and she had to walk to work. For whatever reason, she took it upon herself to award our reservation to someone who was evidently a walk-in. Though she told us she didn't know who changed or why our reservation had been changed, it was pretty obvious it was her doing. She said that there was one remaining suite matching our reservation. After receiving a key, I went to check it out. It turned out that it was located on the 6th floor on the outer wall of the South end of the hotel. Rooms on that wall overlook what is called the ”Pavilion”. The town's hot spot at Main Street and Ocean Drive where bands, music, arcade and crowd noises last until late at night. I returned to the desk and told the Gretchenator that we did not wish to stay in that room. So, she then informed us that the only thing available was a Handicap room. Emphasis on ROOM. This was definitely not a SUITE. It consisted of a Bedroom with a bath, sink and microwave. So, if the weather wasn't good for the beach, we could stack pillows and watch the TV located at the foot of the bed. Unfortunately for us, the weather wasn't very good for 3 of the 5 days, so we watched a lot of TV. On our last day, I managed to get an audience with the General Manager, a beautiful young lady named Lindsay. She was very polite, listened to my story and said ”Thank you.” I told her that, though I was sure the hotel would not go broke, we wouldn't be returning to Ocean Drive Resort in future years. Next year we will return to the Avista Hotel, a couple doors up the street. Ocean Drive will have $1,500.00 less with which to fund Gretchen's salary next year

My boyfriend and I stayed for an escape from it all getaway. Dana was amazing and so hospitable. Our room was newly renovated and the view was spectacular. We had a great time and look forward to coming back! The room was equipped with a desk, so I could still work. I have a work from home job. The lobby had Coffee, orange juice and bottled water all day. The hotel pictures posted look nothing like that now. I posted our view and room photos. We didn't take any when we first arrived, so please excuse the unmade bed. Which by the way was sooooo comfortable. Thank you again Dana for being so amazing and making our trip so memorable

My son passed away on May 27, 2021. His 14 year old daughter and I needed a break from being in Charleston. My sister planned a weekend for us to get away. We made the reservations a few months ago and were to arrive on Friday, September 3, 2021. That morning a wonderful employee, Angel, telephoned to say there was an issue with the cc on file. We were in a state of panic because we would have really been disappointed if we would not have had a room on our arrival. We called and gave her another cc and she assured us our reservation was there waiting on us to get to the hotel. Angel was at the front desk when we checked in and we were able to thank her for going over and above her duties as a front desk agent. We had a wonderful weekend and there were no issues with the room. We will definitely stay there again on our next trip to the beach. Thanks again, Angel. They are lucky to have you working for them. I have worked at hotels for 11 years and I know how important it is to provide good customer service.