Alaska Log Cabins on the Pond

We received a call after booking and were told that our cabin wasn’t available for the two nights we booked online. Additionally, due to the housekeeper quitting, we couldn’t have the cabin for the night it was available because it wouldn’t be turned over in time. We were offered a cabin with two twins at the same price. Two adults in a twin bed is not the anniversary trip we were looking forward to. Furthermore; they no longer offer breakfast (there’s jimmy dean sandwiches in the freezer which were only provided once for the two days we stayed) and they don’t have WiFi. This was problematic as we essentially chose to not do an off the grid cabin so I could get work done in the evening while staying up for the lights. While I understand that the family has medical issues and other business endeavors they are dealing with; it was very expensive for a dry cabin and in a peak week; there was nowhere else we could go once we received the call. Lower the prices or meet the amenities offered online. Fairly simple.

Attempted to cancel reservation twice. Was told I booked through ******* but have NO record of booking in my ******* account. Second time I attempted the owner, Jim Swearingen, told me he had no record of my reservation. I was not in his system. While on phone ******* called him and he said he’d call back, but never did. Now I have received an email thanking me for my stay. This all transpired within reservation cancel window.