Hilton Hotels in Northampton

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

I stayed here for one night while attending a birthday party. It’s very convenient for the M1 and a quick getaway. I found the check in very simple and was asked to register my car which was done via screen. I was originally allocated a ground floor room which is my least favourite when travelling alone but this was swiftly changed to one on the first floor. My room was clean and fresh looking with tea and coffee facilities and a rail to hang my clothes and replete with removable/rehangable hangers. The TV worked, the towels were fluffy and white and the bathroom very clean and a good size. I had a very comfortable bed and a good nights sleep. I didn’t hear any noise/other guests. I can’t find any fault with my stay.I didn’t use any of the cafe/bar facilities. Note that there’s very little in the way of alternative restaurants etc in the immediate area.

Traveling around the hotel is convenient. This is the second stay! It is less than an hour's drive from Bicester Shopping Village. There are several Chinese restaurants around the hotel. The shopping mall in the town is very convenient. May book next time.

Great room, very convenient in the university

Liked · We stayed at this hotel last year and in our review we said that it was tired and needed to be updated. Well this has happened and the difference was very noticeable, the exterior was looking more cheery. The interior had been given a complete makeover from reception, bar/restaurant to the bedrooms. A fresh cooked breakfast to your liking is provided every morning and there is an option to have an evening meal, the menu is not extensive, however, what is available is of a very good standard and reasonably priced. All of the staff from check-in/out and during our stay were extremely pleasant and helpful. 15 minute walk into the city centre. Disliked · Perhaps upgrade of the double glazing.

Fantastic room and very clean. Breakfast was great with good selection. My only issue was the corridor was a little noisy, with some drunk knocking on the door a 2am in the morning.

Booked for two nights and left after one. On arrival the room had a random dirty fridge inside, no kettle, no mugs, no ironing board. In the morning I established that the shower had no head and the hotel was unable to provide an alternative. They also weren't able to provide the ironing board so I had to leave without a shower and with a creased shirt! Each time I was at reception others were complaining (hole in roof, soaking wet carpet, wrong rooms). When I checked out a day early the manager didn't seem overly bothered.

With a stay at Sedgebrook Hall in Northampton, you'll be steps from Northamptonshire County Golf Club and a 3-minute drive from Brampton Heath Golf Centre. This upscale hotel is 2.3 mi (3.7 km) from Brixworth Country Park and 2.4 mi (3.8 km) from Pitsford Reservoir - Pitsford Water Park.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, wedding services, and barbecue grills.Satisfy your appetite for lunch or dinner at the hotel's restaurant, Tempus Restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Northampton? This hotel has 1862 square feet (173 square meters) of space consisting of conference space and 22 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 103 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

We stayed here for the night, had dinner as well as breakfast. The rooms are clean and well kept however the staff are indifferent and unwelcoming (aside from the cleaning staff). The owners son checked us in and wasn’t particularly welcoming. Neither of us can recall if he actually said hello. Either way, a cold reception. The bar staff are cold. Breakfast was a shambles. The young girl serving was really trying her best but is clearly being let down by management. No greeting on arrival. No clean glasses. A sorry looking cereal bar and we weren’t sure if the coffee cups were clean or not. For a B&B, you only have two things to get right but the breakfast experience is not being thought through. Upon check out, no one was around aside from what I assume was a female duty manager, who clearly doesn’t want to be there as there was zero engagement. Not the worst place I’ve stayed but doubt we’ll be back as you’re made to feel as if the customer is getting in the way. All in all a real shame because what you saw on TV is a million miles away from reality, especially when the owners son checks you in as cold as he does.