Park Hotel Grenoble - MGallery Collection

To put my review in context, I’ve stayed at many 4-star hotels throughout France and the world for business and pleasure travel. I would rank the Park Hotel as a 3-star hotel at best. While some of the staff were friendly and fluent in English, there were some that looked absolutely terrified when you spoke English. There was a young girl at the front desk, another girl at breakfast (who did nothing but stand around) and another at the bar who did not seem to speak English, or they were at least terrified to do so. The breakfast was quite disappointing. First, there was a lack of fresh fruit. Fresh fruit does not mean throwing a few bananas, grapes, and apples into a bowl. Some fresh cut fruit (kiwis, oranges, grapefruits, berries) would add a lot to the breakfast. There was apple sauce provided in microscopic dishes, and a strange fruit salad that tasted from a can. The pastries were decent enough. The cereal station was sad, and the bacon and sausages looked overheated from the day before. Overall, the appearance of the buffet was poor and spread all over the place with items in a refrigerator, pastries on a low table, and cereals hidden on a cart in the corner. The lobby was dated with dark interior and too many mirrors to deceive of a larger space. The rooms were decently sized and well appointed. The location is a 20 minute walk from old Grenoble, but there is a convenient tram around the corner. They charged me for one too many breakfasts, which I didn’t notice until leaving. The safe in the room is too small for most laptops, so beware. Overall, I would say the rooms are decent but I was put off by the breakfast and the staff English. I’ve stayed at the MGallery hotel in Rennes, which was far better than this one in Grenoble. This hotel is not deserving of the MGallery brand.

I stayed at the Park Hotel in Grenoble, part of the MGallery Collection by Accor, and overall, it was an enjoyable and stylish experience, though not quite at the level of some other MGallery properties I’ve visited. The hotel is well located, directly opposite the lovely Parc Paul Mistral, which offers great views and a peaceful setting. The nearby tram stop makes it easy to reach the train station and explore the rest of the city. The Perret Tower in the park adds to the scenery and gives a real sense of place. The hotel’s interior has a plush, traditional feel. The lobby retains its historic charm with elegant furnishings and a refined atmosphere. The lounge bar is especially pleasant, with chic wood paneling and an open wine display that gives the space a modern touch without losing its warmth. Check-in was smooth and the staff were friendly and professional throughout my stay. My room was nicely decorated, striking a good balance between comfort and style. It had a large, comfortable bed, a seating area with a sofa and armchair, and a mini bar with a Nespresso machine. The dressing area provided plenty of storage space, which was a useful addition. The bathroom included both a tub and a walk-in shower. While that setup was convenient, the shower leaked water across the bathroom floor, which was frustrating and something other guests seem to have experienced as well. Housekeeping missed my room on both of the days, which was a surprise given the standard the hotel aims for. However I only left in the mornings 9am - 2pm. During my stay, Grenoble was experiencing an unseasonably hot weekend, with temperatures reaching the high 20s in April. Unfortunately, the air conditioning was not yet switched on, as it’s only operational during the summer months. When I asked about it, I was told this was normal, but it did make the room uncomfortable at times. It’s worth checking ahead if you’re visiting in spring or early autumn. One big positive was the Wi-Fi, which was excellent, with speeds around 300 Mbps. This made working and streaming effortless. In summary, the hotel is elegant, well located, and supported by a kind and professional team. It has a lot of charm and was a pleasant place to stay. While it may not quite reach the level of some other MGallery hotels in terms of polish, it’s still a solid option. If the rate is good and you check in advance about the air conditioning, I’d be happy to return.

There was no food at all in the property that evening. No restaurant and no room service. We were told that it wasn't very safe to walk on the streets close to the hotel. There seemed to be only two girls working that evening.

Disappointing Disappointing.. checked in and then advised hotel restaurant was closed for two night. No hot water for first day/night. Expensive stay for lack of services. No recompense offered for lack of services.