"Old fashion, loose door locks, tv not working for the 3 nights, mattress gave me back pains, the dinner buffet is only one plate, fruits from the fridge. Even the staff look hungry and not motivated. The breakfast was good but their african tea tested bad. So if by bad luck you find yourself there. Avoid the african tea"

"I highly recommend the Ark to enjoy observing elephant families close up from the various observation areas at the Ark. The accommodation is fairly basic but clean and comfortable. Staff were very welcoming and helpful. There was plenty of choice at the buffet for breakfast and dinner as well as a bar for drinks in the evening. A talk from the Captain about the history of the Ark and animal behaviours was extremely helpful. Guests generally stay for just 1 night and leave after breakfast. However, we stayed for 2 nights and remained at the Ark during the day rather than go on any excursions. This meant we could really observe the animals in peace and quiet, watching the wonderful elephants come and go around the watering hole."

"FK Spa Resort holds great potential due to its beautiful location and picturesque surroundings. Having stayed here before, I can say the food and service remain commendable, with staff going out of their way to ensure a pleasant dining experience. However, my recent stay left much to be desired, as the property appears to have taken a step backward in terms of maintenance and guest comfort. The showers in the executive room were broken, with fittings coming off the wall and an unnecessarily complex setup of knobs that didn’t work properly. A simple, functional shower would have been much better. The pillows were uncomfortable, and we noticed hanging electric wires and misplaced sockets in the room, highlighting a lack of attention to detail. It’s clear the hotel needs significant refurbishment to ensure quality and safety, rather than focusing on extensions. To add to the discomfort, a disco located by the hotel gate played loud music until the early hours of the morning. This made it impossible to relax or get a good night's sleep, which is the primary expectation when staying at a hotel. While it’s understandable that businesses aim to maximize revenue, compromising guest comfort in this way is counterproductive and could drive loyal customers away. It’s evident that FK Spa Resort requires thoughtful upgrades and a more guest-centric approach. A professional interior designer could breathe new life into the property, ensuring functional and appealing spaces. The house managers also need to focus on attention to detail, prioritizing maintenance and guest experience. This resort has immense potential, but without significant improvements, it’s unlikely I will return. A stay should be restful and enjoyable, not an exercise in enduring discomfort. I hope the management takes this feedback as an opportunity to refine and enhance what could be a truly exceptional destination."