Guest User
August 6, 2022
Stayed as a couple in a special room. I knew from the beginning that the design was prioritized and the usability was poor. There were many dead insects in the room, but considering it was in the mountains, it was acceptable. The phone in the room was broken and I called twice and couldn't get through to the front desk. As soon as I called from the outside line, someone came and looked at me. The phone was responding at that time. There are no partitions or doors in the large bath in the room, and it is intuitively unacceptable to have a bed next to it. When I was guided into the room, I was surprised and said aloud, but the young woman ignored it. We didn't even talk about it. The young man who picked us up from the parking lot was very polite and pleasant, but most of the staff were unfriendly. The young woman responds, "Yeah," to a guest who is probably 20-30 years older than her and who pays 100,000 yen per night, both on the phone and on site. Re-educate. I couldn't enjoy dinner at all because there was nothing that I thought was delicious. Yonezawa beef steak may be A5 rank, but it feels like swimming in sticky fat. I was hungry, so I ate most of it, but it's better to think that customers who use this price range are in contact with a certain level of things on a daily basis. Only fruits for dessert and rice for breakfast were very delicious. Unless there is a drastic change in mindset and service improvement, there will be no reuse or recommendation to others.
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