Vila Gale Collection Palácio Dos Arcos

The hotel is wonderful, the staff is great and they have the most comfortable bed and pillows! Don't get fooled by the front facade. It is old world charm, gorgeous furniture and a stunning dining room. The rooms are relatively new and offer modern facilities, large, clean and comfortable. We had a room with a view. The place is perfect for families, the location Oerias is small, quaint, friendly, but using bolt and ubers at reasonable prices made it very accesible. Lots of restaurants in walking distance. A small shop, deli, good supermarket, barber, pharmacy and cookery store! The beautiful water front, and a park nearby makes it pretty. Only negative, there was construction going on which they should have warned us about.

It was a good experience overall. I stayed 3 weeks for a business travel. Pros: Since it was a long stay, they offered free parking. I forgot my laptop charger so I asked to borrow theirs. They said no at first, but they eventually let me use their charger. Cons: breakfast is expensive and they served the same food throughout my 3 week stay. If there were not enough guests, they will only put out the bare minimum, with very limited food options. They refused to let me use their microwave, first claiming it was their hotel policy, then stating it was the law. I asked them to show me the law, but they eventually said it was “their right to refuse.” One lady wearing glasses in particular, had the worst customer service. Everyone else was great including Alexandre, Andre, and the entire restaurant crew. I loved Portugal and I am coming back again for business and leisure. However, I will not be returning to this hotel based on the simple fact that the lady in the front desk with the glasses simply lied about the “microwave law” even when just the night before, the gentleman in the front desk informed me that I was allowed to use the microwave. If you plan to spend big for a hotel stay, I suggest searching elsewhere. You will have plenty of great options!

Such a lovely hotel and great location . Our room was fantastic though upgrading disappointed not to have a coffee machine or kettle . Lovely gifts of fruit/chocolate/ wine though asked many times for a cork screw never arrived. Breakfasts were fantastic though service of drinks a little hit and miss . Would definitely return .

The hotel was a good choice for a business meeting as it’s easily accessible yet far enough from the hustle and bustle of Lisbon. It can be reached by a 20 minute smooth train ride from Cais do Sodre or by Uber but the car traffic can be pretty bad at certain times of the day, up to 45-50 minutes. The hotel rooms are large and comfortably luxurious with nice amenities and daily chocolates in the evening. Their on-site restaurant is also worth visiting a couple of times, the shrimp risotto was a particular standout on the menu. The staff was terrific, reordering the vinho verde at the guest request. The only small negative was a non-working air conditioner in the small gym but I am sure that was promptly fixed considering the efficiency of the staff. The beach is only a street crossing away and there are several restaurants in the immediate vicinity so if not keen on city center vibes, this is a perfect alternative.

Hotel is close to the beach but not the most convenient for getting to Lisbon, but of a walk to get to our room which was in the new building and saw few ants running around.

Stayed as part of a 3 week holiday across Portugal. This was Vila Gale hotel number 1/4 we would stay and was the best. We stayed as a family of 4 in a suite. Which was perfect. Amazing balcony and spotless big room with separate rooms for the kids. Hotel has character but modern feel. Breakfast was lovely. Staff where great (We left a valuable item in the safe which they transported to our next hotel). We eat in the restaurant on one night. Food was good and joining the Vila Gale club you get 10% off which made it good value. Pool was great, and not busy (which is rare in August). Kids loved it and it seemed very relaxed. Location is close to Lisbon on short train journey and 30mins transfer from airport. Area is not as busy as other villages on this coast but a relaxed feel with a few restaurants, park and beach within close reach. Very chilled. Great hotel and we will come back