To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.9
Service9.0
Cleanliness8.9
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All reviews(28)
Positive reviews(17)
Reviews with photos/video(4)
Relaxing hot springs(7)
Awesome stay(4)
Friendly staff(4)
Negative reviews(2)
Ken Tak
Run Of House Room-Non-Smoking
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Mar 4, 2025
very good
Meihua
Japanese-Style Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 18, 2025
The open-air hot spring in this hotel requires a three-minute shuttle bus ride. It has five hot spring pools, great hot springs, and delicious meals, but the service staff will not help deliver luggage to the room.
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Aiko Aiko
Run Of House Room-Non-Smoking
Stayed in Mar 2025
Travel with friends
11 review
10/10
Outstanding
Posted on Apr 7, 2025
Every employee in every position feels very passionate about their work, the service is superb, and the hotel is located at the junction of OitaandKumamoto, so I travel back and forth between Kumamoto Prefecture and Oita Prefecture every day, and I feel very proud
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Guest User
Run Of House Room-Non-Smoking
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 14, 2025
It's a great place for a family trip. I went with my child and he loved it. I would definitely visit again.
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Anonymous User
Stayed in May 2024
Family
1 review
8.0/10
Very Good
Posted on Jun 23, 2024
Tsuetate Onsen Hizenya Hotel is satisfactory in all aspects.
Transportation was inconvenient
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YIN FUN
Stayed in Oct 2024
Family
6 review
10/10
Outstanding
Posted on Nov 23, 2024
The hotel is very grand. I chose a random room and was assigned a large room. When I arrived at the hotel, I learned that the room rate included a room and two meals. There was also the Jixiang Hot Spring (five outdoor pools) 1 kilometer away. I had to soak in it before dinner. One, the staff told me that the meal time was 7:30, and it was nearly 8:00 when I entered. It turned out that the buffet dinner was only at 9:00, so I was in a hurry. The hot spring in the hotel is also very good. The small wooden bridge and the stream near the hotel are good places to take pictures.
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Guest User
Stayed in May 2024
Family
1 review
3.5/10
Posted on Jun 16, 2024
The window could not be opened because the exterior wall was under construction.
I had a hard time finding it because transportation wasn't good.
I think it's a waste of money considering the price.
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Guest User
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 22, 2024
It was friendly...the hot springs were great...it was nice to feel Japan^^ I highly recommend it.
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Guest User
Stayed in Oct 2023
Family
1 review
10/10
Outstanding
Posted on Nov 4, 2023
It is a location where you can enjoy Tsuetate's beautiful natural scenery, and I was impressed by the staff's attentive service. The buffet restaurant used for breakfast and dinner offers a variety of high-quality food. The tableware was beautiful, all the food was delicious, and the staff was very friendly. It was a truly happy time to be able to enjoy a variety of hot springs, including the hotel's two hot spring facilities and the Kiso-no-yu outdoor hot spring. I was impressed that they gave me a shuttle to the terminal even after I checked out. I had a really satisfying time with my family. thank you
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Guest User
Stayed in Apr 2024
Family
1 review
5.5/10
Posted on May 7, 2024
It's a pretty average kanji hotel. The hot springs are their selling point, but the bathing facilities are a bit old-fashioned. Given the price, maybe I'm asking too much?
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Guest User
Stayed in Sep 2023
Family
7 review
8.5/10
Very Good
Posted on Nov 11, 2023
It is located in a quiet countryside, making it a great place to relax. The facilities are old, but well-maintained, and there are several hot springs, so if your goal is hot springs, you will be very satisfied.
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Guest User
Run Of House Room-Non-Smoking
Stayed in Dec 2024
Family
3 review
10/10
Outstanding
Posted on Jan 15, 2025
It was a satisfying trip.
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Guest User
Stayed in Sep 2023
Family
1 review
9.0/10
Great
Posted on Oct 8, 2023
The hot spring is very good, the waiters are very enthusiastic and friendly, and the dinner must be delicious
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Anonymous User
Stayed in Jun 2024
Family
3 review
9.5/10
Amazing
Posted on Aug 1, 2024
It was the best!!!!
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Guest User
Stayed in Mar 2025
Couples
10/10
Outstanding
Posted on Apr 29, 2025
This is an excellent hotel with friendly, helpful and flexible staff. We were supported and picked up every time. The rooms are large and the beds are good. Especially the Japanese style dinner in the second location is amazing and extraordinary. In Tsuetate there is not a lot to do but nice onsens.