Ivy Hotel Ikeja

I had a terrible experience. I lodge in the Executive Suite with my family. I had to call for the hotel to pump water so we can take our bath almost every night. The water pressure was so low and seems like it was a waste to stay in the executive suite. The cleaning crew fail to clean after the first day. I had to call multiple times for hours before they sent the cleaning guy upstairs. The guy came when we were having lunch and he was not willing for us to finish our meal before he begin the cleaning (How do you clean a room when guest are eating inside?). The hotel used to be good but not anymore. I will not recommend the hotel to anyone. The receptionist staffs and the porter helping with bags are okay but the facility is not maintain.

Quite possibly the worst run hotel in the whole of Nigeria! Staff who have not a single idea on customer service and have an uncanny ability to make you feel incredibly unwelcome at every turn! Reception staff have zero idea of any kind of customer service principles. From being unable to find a booking on ******* to shouting across reception to castigating for not being sat in exactly the right spot when having a beer in an empty lobby! The attitude is very much that customers are a pain in that means they actually have to do some work! Breakfast is a joke affair with 5 lukewarm dishes, poor coffee and staff playing on phone rather than any attempt to serve you! The only plus point is the bed is comfortable and shower was hot with power. Rooms are very small but ok. Noisy due to road outside but useable. The whole place gives impression of trying to be a pretend version of the Ibis chain (same decor, logo, room design etc). Ibis being a low budget chain, this place takes it even lower. Lots of pretend apologises and assurances if improvement but will not happen as the capability is not there. Really really really avoid! You then won’t be disappointed as wherever else you stay cannot be half as bad!