Oliva Nova Beach & Golf Hotel

I arrived on a Wednesday and on arrival I fell backwards down the outside steps getting my bags in. I cut my head and had mild concussion. Consequently I was unable to go to the restaurant for breakfast and had room service. The weather was chaotic. Rain, storms etc. I decided to return to the UK. I had paid €152 for onsite parking I left early friday morning. There were many young ladies on reception at one time but not overly interested in serving customers. I was hoping the management might return some of my room cost, as they no doubt relet it. Also the car parking charge. But no. Very disappointed. My husband and I had stayed at the hotel many times but unfortunately I was on my own this time as he recently passed away. I will never return.

Lovely hotel, great location for the beach. Staff were lovely, room was clean and comfortable.

Girlfiend & I just back from 5 night B&B stay at Oliva Nova to attend a family wedding in nearby Pego. Overall a positive Hotel experience, reasonably good breakfast & particularly enjoyed easy access to beautiful beach. But am compelled to comment on Hotel Staff attitude which was definitely not customer focussed, at times passive, and in one instance bordering on aggressive. I've stayed in hotels across Europe, Asia & Americas and am sure I wasn't imagining this. Of particular note was attitude from Restaurant Manager at El Olivo. After we complained about steaks which were clearly presented "raw" after we ordered them "well done", their waiter offered they would be further cooked & would be "on the house". Afterwards we were billed for the steaks, and when I objected to the Manager he quickly became visibly & audibly angry. We paid for the steaks if only to save the waiter from any negative fallout. Experienced poor attitude on at least three occasions. Oliva Nova should acknowledge this & recognise they should do something about it otherwise customers like us will find alternative Hotels to spend our money.

While the location and the service in general at Oliva Nova is great, the quality of the hotel accomodation (room: bed quality, room equimpent) leaves room for improvement, while also need to mention that the food in the hotel is also very good. Very important to know - for kids only the outside swimmingpool can be used, not this inside one. This is very important to know when the weather is still not warm enough for outside water fun. In general, we spent good time with family.