Ata Lagoon Beach Hotel

Strategic location but overall experience in terms of services need to be improved.

We have been to this hotel about 15 times, and it was getting to the stage that it needed a bit of TLC. Luckily, due to new management and some investment, we have arrived and it is all looking very nice. The key people have been kept, Tufan is still running everything and giving great customer service, Halil the Masterchef in the kitchen cooks great food and the lovely cleaners look after the rooms. Rooms look too have been spruced up, and are bright and cheery, gardens are looking really good, and they are still working on them, and the pool area, spotlessly clean. Looking forward to another great stay here.

The hotel is clean and the location is excellent. We dined there a few times on an evening and the food and service was excellent. Genghis was very friendly, helpful and attentive and the man who made the omelettes too. The cleaning staff were also very friendly and helpful. I would definitely return to this hotel.

Was disappointed. The place needs a lot of work! The steps are dangerous, with no banisters. The only friendly member of staff was our cleaner who did her best. The room allocated was so tiny we couldn’t move, asked to move and got a more spacious room but the place is a bit dilapidated. The bathroom floor was always wet and there were leaks from the shower and sink. We had clean dry towels daily and the cleaner did lovely towel arrangements with roses. The water took ages to get warm and sometimes never did come warm. There was a hole in the wall with wires sticking out. And the fly screen was holey and the door lock was broken. Breakfast wasn’t good, we had to set the table ourselves. The best thing was an orange juicer, but be careful as a lot of the oranges were rotten. The hot stuff contained soggy chips! The men ordered a bacon omelette but had to pay for bacon. We hired a safe which cost £7 per day, so for 14 days cost £98. This would have cost £196 for the two rooms, so we shared. Air conditioning was also at an extra cost. We only sat around the pool one day as there weren’t enough places but the pool barman gave good service, if he’d smile it would have been great. We wouldn’t return. Think this place needs a complete refurbishment. Our clothes were always damp and smelly and one rucksack had a coating of mildew after two weeks!! Loved Oludeniz though, lots of things to do and places to visit so will return but not to the ATA Lagoon