Guest User
May 24, 2025
1. Given keys to a room that was presently occupied by a client. Keys worked. Opened door, room was in use.
2. Was not clean.
3. Outside in hall infront of same room was a bed/mattress. Why it was left in hall in front of a room.
4. Asked for help from a house keeping employee , then went down to front desk to find out what was going on.
A lady employee, possibly a manager tried to find out what was going on. ??? Said maybe somebody did not vacate room or added a day. ???? She apologized. Said will have to give us a couple of drinks as compensation. Never given.???? Don’t make promises unless you intend to follow up%
In the mean time we had to drag our suitcases up and down twice.
Once in new room 1023, went into wash our hands and found both wall mounted soap dispensers by sink 100% empty. Had to call down to ask for them to be filled. House keeping brought up two and installed them. Thx.
Also found that left side mirror light burnt out, did not complain.
We just came off a 15 night cruise and picked your hotel only because we just finished two nights at your Amsterdam MP at the cruise terminal. By the way this is the third or fourth time using MP.
Do the managers not inspect client rooms once in a while to see if they are cleaned, restocked and guest ready?
One more thing, why would you put a coffee maker in the room and only supply one cup?
As a business owner myself I would want the rooms and features to be 100% guest ready.
Sorry to say this experience put a damper on the end of our vacation.
I feel the rate charged for this stay did not match the price charged.
Please respond prior to me doing an online review posting.
Did not hear back from them at all. Hence this copy.?
Would not use this location at all. Used Amsterdam location beginning of May. Was a very nice location. All was fine there.,