Cp 8 Sipcot Industrial Park Oragadam, Sriperumbudur, Oragadam, Tamil Nadu, 602105, IndiaView Hotel Details
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Mercure Chennai Sriperumbudur Guest Reviews
4.5/5
Great
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(52)
Positive reviews(47)
Reviews with photos/video(3)
Negative reviews(3)
Paul Alexander
Privilege Room
Stayed in Apr 2024
Business travellers
2 review
4.2/5
Very Good
Posted on May 25, 2024
This is a very convenient business hotel for the local industrial area. the outside area is a bit dusty butt he hotel inside is excellent. There is a really great bar on the ground floor with pool table.They serve excellent snack food.
YUICHI
Privilege Room
Stayed in Jun 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The staff is very kind.
Guest User
Superior Room
Stayed in Feb 2024
Business travellers
2 review
3.7/5
Posted on Mar 31, 2024
The room is ok, but the surrounding environment is not so good.
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Xukegang
Superior Room
Stayed in Dec 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Large room, good food
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Lihenglie
Superior Room
Stayed in Aug 2023
Business travellers
51 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Very good environment and good service industry.
A so-so breakfast.
Godrej Group of Hotels.
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Baiyuehadahadaozhouyin
Executive Suite
Stayed in Sep 2023
Business travellers
9 review
5.0/5
Outstanding
Posted on Oct 14, 2023
Nice hotel, good location and clean!
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Chi hao C
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 27, 2024
My profession is factory management. I have many cooperative manufacturers in Chennai such as Foxconn and TAMT. I often have to audit various factories. In May this year, I had an emergency and had to check out of the hotel 2 days early (8:00 am). They insisted that I pay for one more day because I impacted their revenue, otherwise they would not be allowed to leave. It was the first time I saw a hotel using this excuse to force charges. The money was nothing, but the experience was terrible. I will never dare to step into a hotel like this again in my life. Moreover, the food in this hotel is poor, and the service attitude of the front desk supervisor is particularly poor. 我職業是工廠管理,在清奈有許多合作廠商如Foxconn,TAMT,我常常要去審計各個工廠,今年五月我有個緊急事件要於早上提前2天退房(早上8:00),酒店堅持要我多付一天的費用,理由是我影響了他們營收,不給錢不許走,我第一次見有旅館用這個理由強收費用,這點錢沒什麼但體驗太差。我這輩子再也不敢踏入這種旅館了。並且這旅館吃的也差,櫃檯主管服務態度尤其差。
Response from Property: Dear Chi Hao C, Greetings of the day!!! I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It is unfortunate that you had to check out early due to an emergency, and I recall our discussion during your departure. We understand that being asked to pay for the full duration of your stay when you needed to leave early would have been frustrating. Our policy requires guests to inform us at least 24 hours in advance of an early departure to avoid additional charges. This policy helps us manage our bookings and ensure room availability for our guests. However, we recognize that emergencies can arise unexpectedly, and we should have handled the situation with more empathy and flexibility. Additionally, I am sorry to hear that you were dissatisfied with the food and the service attitude of our front desk supervisor. This is not the standard of service we strive to provide, and I assure you that we are taking steps to address these issues. We hope you will give us another chance to serve you in the future. Thank you for bringing these matters to our attention. Sincerely, Ujjwal Shekhar Front Office Manager
Getaway21489786344
Stayed in Jun 2024
Business travellers
5.0/5
Outstanding
Posted on Jul 2, 2024
I like those foods every day, also the room was so very comfortable and maintained the cleanliness and the service of the people very excellent,i if have another oppurtunity to comeback again here at India i will choose mercure hotel again........
Response from Property: Dear Guest, Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations. My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team. Thank you again for sharing your experience, and we strive to deliver the excellent service. Regards, Ujjwal SHEKHAR Front Office Manager
Venture31840856653
Stayed in Nov 2024
Solo travellers
5.0/5
Outstanding
Posted on Dec 20, 2024
Wonderful experience at mercure chennai Sriperumbudur the staff are excellent and they delivered the good exceptional service. Start from reception, restaurant team doing a great service to the guests looking forward to visit again...
Response from Property: Dear Guest, Thank you for sharing your wonderful experience at Mercure Chennai Sriperumbudur! We're delighted to hear that our staff delivered exceptional service, exceeding your expectations. We're thrilled that you appreciated the efforts of our reception and restaurant teams. We'll surely pass on your kind words to them! Thank you for choosing Mercure Chennai Sriperumbudur and for looking forward to visiting us again. We can't wait to welcome you back! Warm regards, Vivek S General Manager
D V
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Dec 6, 2024
My stay was amazing - the ‘thirukural’ written on the wall was excellent idea.. the front office staff were amazing. The breakfast was marvellous and I can’t even forget the taste till now. Definitely I will come back to stay again. My kids totally enjoyed in the pool. Thank you Mercure and Accor team :)
Response from Property: Dear D V, Wow, thank you for sharing your incredible staycation experience at Mercure! We're overjoyed to hear that your stay was amazing and that you loved the unique touches, such as the Thirukural quotes on the wall. We're thrilled that our front office staff, breakfast, and pool facilities exceeded your expectations. It's wonderful to know that your kids had a blast in the pool! Thank you for your heartfelt appreciation and for choosing Mercure for your staycation. We can't wait to welcome you and your family back again soon! Warm regards, Vivek S General Manager
Dreamer31359811543
Stayed in Aug 2024
Business travellers
5.0/5
Outstanding
Posted on Sep 7, 2024
i stay here for more than one week. the service is good, room environment is clean and convenient. Mr. Baskaran Saraswathai mani,kakali give me a good service and guide. The restaruant food is good, and room service is good. i will come back again when i visit Chennai
Response from Property: Dear Guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a good living experience during your stay of more than a week. It’s wonderful to know that you found our service, room environment, and convenience to your satisfaction. We are especially pleased to hear that Mr. Baskaran Saraswathai Mani and Kakali provided you with excellent service and guidance. Your positive feedback about our restaurant food and room service is truly appreciated. We strive to provide our guests with the best possible experience, and your feedback reassures us that we are on the right track. We look forward to welcoming you back on your next visit to Chennai. Warm regards, Ujjwal Shekhar Front Office Manager
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jul 25, 2024
Pleasent hotel nice view the hospitality good but swimming pool timing incontinent the services provided by service team especially miss sunita is excellent thanks for the hospitality you guys made our stay memorable I will come back soon❤️
Maps25591429003
Stayed in Jun 2024
Business travellers
5.0/5
Outstanding
Posted on Jul 24, 2024
Hotel is in a great location with excellent service from staff, Ms Sunita Anju and lepcha communication throughout stay. Room was great with all facilities. Good food choice at breakfast with attention from staff for any request. Overall an outstanding hotel. Read less
Response from Property: Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Chennai Sriperumbudur.We are thrilled to hear that you had an outstanding experience and enjoyed our great location and excellent service. We are especially pleased to hear about the exceptional service provided by Ms. Sunita, Anju, and Lepcha. Their communication and attentiveness throughout your stay truly made a difference, and we will be sure to commend them for their outstanding efforts. It’s great to know that you found your room to be well-equipped with all the necessary facilities and that you enjoyed the variety of food choices at breakfast. We are glad our staff was able to attend to any of your requests promptly. Your positive comments are greatly appreciated and will be shared with our entire team to continue motivating them to provide exceptional service. We look forward to welcoming you back in the future and providing you with another superb stay. Warm regards, VIVEK SUDANTHIRAPANDIAN General Manager
GoPlaces56107299295
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 23, 2024
Ms sunita was excellent in breakfast operation in Food exchange he was so much knowledgeable in the breakfast operation and in dinner give me Indian food Thankyou so much specially Ms sunita she helping my family everytime. Pleasant hotel nice views the hospitality good. The excellent customer service further complemented the atmosphere. The staff was incredibly friendly 'attentive and professional making me feel welcome.
Response from Property: Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Chennai Sriperumbudur. We are delighted to hear that you had a pleasant stay and enjoyed the beautiful views and excellent hospitality. We are especially pleased to hear about the exceptional service provided by Ms. Sunita during breakfast and dinner. Her knowledge and attentiveness truly made a difference in your experience, and we will be sure to commend her for her outstanding efforts. It is always our goal to make our guests feel welcome and well taken care of, and we are glad that our staff, particularly Ms. Sunita, was able to achieve this for you and your family. Your positive comments about our customer service and the friendly, attentive, and professional demeanor of our staff are greatly appreciated. We will share your feedback with the entire team to continue motivating them to provide exceptional service. Thank you once again for your kind words. We look forward to welcoming you back in the future and providing you with another superb stay. Warm regards, Ujjwal Shekhar Front Office Manager
edwin n
Stayed in Jun 2024
Business travellers
5.0/5
Outstanding
Posted on Jul 19, 2024
Happy with the room service Ms sunita,ankit and chef sagar were very helpful. We appreciate the timely help. Pool service was good My kids were very happy Very kind and pleasant hospitality. I will recommend it to my friends and will come again myself for my next vacation Read more
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Chennai Sriperumbudur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ujjwal Shekhar Front Office Manager