The Elms Hotel

Worst Hotel and Dinning Experience EVER! Booked the Elms Hotel for a business trip and it was a disaster. I’ve travelled all over the world on business and this is the worst experience and service I’ve ever had. Booked a double room and was put in the “Stables” area which is like a container and nothing like the images. The bed was like a bag of concrete and no typical accessories where available such as hairdryer etc. Went for breakfast one morning and it took 25 minutes to arrive from when ordered meaning I was late for work. Only one person working at the desk and seemed to do everything! Trying to check out was a nightmare! I was in the “stables” external to the main hotel entrance so trying to gain access for breakfast (which was already booked similar to the shambles the previous day) the door was locked with buzzer not working. I knocked on the door and windows for 10 minutes with no answer from any staff. Eventually I had to phone the hotel to let me in and hand the room key back. A very rude member of staff (who also served breakfast and checked me in) just asked me to pop the key through the letter box when I had booked breakfast! I told him to leave breakfast as I was late for work and wanted an invoice. He then swore at me telling me I had to pay for breakfast even though it was unavailable for that morning! I left furious with no invoice and no breakfast and he was following me into the car park. The most awful hotel experience and please avoid at all costs!!!

Very pleasant and helpful staff. The room we were booked into in the Stables was very dark so we asked to change rooms. I was allowed to view the next room which looked like a palace compared to the Stable room but on closer inspection realised it was very dated and needs a major update

Had a slight issue at check-in (my fault) but staff were helpful and professional and resolved. Comfortable room.

Nice old building and friendly staff

Overnight Stay Wednesday 5th June 2024 I found my stay at The Elms to be very pleasant and convenient. I stayed in The Stables just around the corner from the main hotel. The room was very comfortable and clean. There were plenty of teas and coffees. The shower was decent. I enjoyed a good night's sleep. I also had dinner at the Indian Restaurant within the hotel. If I am in the area again, I will have no hesitation in staying there again

Very clean. Helpful and friendly staff. Big breakfast. Decor has obviously been updated but still needs work in the stable rooms. Floorboards very creaky, which must be noisy for the downstairs guests.