Best Western Hotel Fino Osaka Shinsaibashi Reviews

Response from Property: Thank you so much for staying at our hotel. We are honored by your praise. We also appreciate your high regard for our staff. We will pass on your feedback to the staff who served you that day and will continue to strive to provide you with a comfortable and relaxing stay. We will continue to focus on cleanliness and hygiene to ensure all guests enjoy an exceptional stay. We are delighted that you had a pleasant stay. We hope you will choose to stay at our hotel again if you have the opportunity. Best Western Fino Hotel Shinsaibashi, Osaka

Response from Property: Thank you for choosing to stay at our hotel and taking the time to share your honest experience! We are delighted that you were satisfied with the comfort of the king-size bed and the hotel's convenient location near Nagahoribashi subway station (approximately a 1-minute walk from Exit 5A). Regarding your comment about the slightly limited room space, we will carefully consider your feedback and further optimize future room designs and arrangements to provide guests with a more comfortable stay. We also sincerely apologize that the breakfast did not meet your expectations. We have forwarded your feedback to the relevant department and will continue to improve the variety and taste of the dishes to provide you with a richer and more delicious breakfast selection. Thank you again for your valuable feedback, and we look forward to providing you with an even more satisfying stay in the future! Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: Thank you for staying at our hotel and for sharing your valuable feedback. We are delighted that you were satisfied with the hotel's excellent location and the convenient shopping environment nearby. Regarding the slightly cramped room, thank you for your understanding and patience. We will continue to strive to provide you with a more comfortable stay. We look forward to your next visit! Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.

Response from Property: Thank you very much for taking the time to share your valuable feedback and for choosing to stay with us. We are delighted to hear that you found our location convenient, with easy access to Shinsaibashi, Dotonbori, and the airport limousine bus stop. It is also very encouraging to know that our staff’s friendliness and helpfulness made a positive impression on you. At the same time, we sincerely apologize for the shortcomings regarding housekeeping and amenities during your stay. Your comments about cleanliness and the lack of replenished items such as tissues and toothpaste have been shared with our housekeeping team, and we will reinforce our procedures to ensure these issues do not occur again. While amenities are available upon request at the front desk, we understand that this should not have caused any inconvenience, and we regret that it did. We appreciate your kind mention of the welcome drink and lobby amenities, and we hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfying experience next time. Thank you once again for your honest feedback. Best Western Hotel Fino Osaka Shinsaibashi Front Desk

Response from Property: Dear　Bernice Ler、 Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are very sorry to hear about your impression of our front desk service at check-in. Providing warm, welcoming, and helpful assistance is a core value of our hotel, and we regret that this was not reflected during your stay. Your comments have been shared with the team for immediate review and improvement. We also apologize for the inconvenience caused by the air conditioning system, limited ventilation, and the shower facilities. Additionally, we deeply regret the insufficient cleaning of the minibar, as this does not reflect our cleanliness standards. These issues have been reported to our maintenance and housekeeping teams to prevent similar occurrences in the future. Your feedback is extremely valuable to us, and we take it seriously as an opportunity to improve our service and facilities. While we regret that this stay left you with a negative impression, we appreciate you bringing these matters to our attention. Thank you again for your honest comments. Best Western Fino Osaka Shinsaibashi Front Desk Supervisor

Response from Property: 非常感謝您前幾天入住我們酒店。 我們將繼續策劃各種活動，為賓客帶來歡樂，並提供令人難忘的熱情款待。 我們將繼續注重清潔衞生，確保每位賓客都能享受非凡的入住體驗。 我們很高興您對我們的設施感到滿意。 我們將繼續努力提升服務質量，打造更令賓客滿意的設施。 全體員工將繼續努力工作，為更多賓客提供難忘而滿意的入住體驗。 我們真誠期待您的下次光臨。 大阪心齋橋貝斯特韋斯特菲諾酒店

Response from Property: Thank you for sharing your feedback! We are delighted to hear that you found our location convenient and enjoyed the proximity to the food center. It’s great to know that our room amenities met your needs and that you appreciated the free coffee and tea available in the lobby. We look forward to welcoming you again and providing another comfortable stay. Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: Dear Guest, Thank you for choosing our hotel again and for your continued patronage during your stay in Osaka since 2019. We sincerely appreciate your satisfaction with our complimentary coffee and water dispensers, washing machine, dryer, and microwave. We are also pleased that you enjoyed the bathtub during your stay. On the other hand, we sincerely apologize for the inconvenience and safety concerns you may have had due to the lack of a non-slip mat in the bathroom. We will seriously evaluate and study the issue of bathroom floor slip prevention as an important area for improvement. Furthermore, we appreciate your understanding and support regarding the policy of changing room cleaning from daily to every three days this year. We will continue to strive to further enhance the overall accommodation experience. Thank you for your valuable feedback, and we look forward to providing you with a more reassuring and comfortable stay in the future. Sincerely, Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. I am very pleased that you have liked us. I am happy if you can use the hotel again. Best Western Hotel Fino Osaka Shinsaibashi

Response from Property: hank you very much for staying at our hotel. We are humbled by your kind words. Thank you for your positive feedback not only on our services but also on the staff's attitude. It is a great encouragement to us every day. We will continue to maintain the highest standards of cleanliness so that all our guests can enjoy an extraordinary experience. We are delighted that you were satisfied with our facilities. We will continue to strive to become a hotel that many people choose. We hope you will consider staying with us again when you visit this area. Best Western Hotel Fino Osaka Shinsaibashi

Response from Property: Thank you very much for staying with us and for sharing your wonderful review. We are delighted to hear that you enjoyed our convenient location. Being just a 10-minute walk from Dotonbori and only 3 minutes from the nearest subway station makes it easy for our guests to explore the city. We’re also glad you found plenty of dining options and convenience stores nearby. It truly means a lot to us that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Osaka! Best Western Hotel Fino Osaka Shinsaibash Front

Response from Property: Thank you so much for your kind words! We’re delighted to hear you enjoyed our location and the nearby dining options. Our team takes great pride in creating a welcoming atmosphere, and we’re thrilled to know you had a pleasant stay. We hope to welcome you back again soon!