Candeo Hotels Osaka The Tower

Location: The location is excellent, quiet yet convenient. There's a Lawson and a FamilyMart downstairs, and it's very easy to get to Umeda. Service: There was no service to speak of. The room cleaning was very sloppy; tissues weren't replenished. When I called the front desk to ask for some to be sent up, I was told they were busy and I had to go down and get them myself?? I thought it was an isolated incident, but the next day when I called for fresh towels and water, I got the same excuse and was told to pick them up from the front desk. Facilities: The hotel washing machine couldn't dry clothes, even after multiple extra drying cycles.

The room size was just right, and the location was incredibly convenient for dining and activities. The view from the upstairs bath was absolutely beautiful. I would definitely choose this hotel again next time.

I wouldn't recommend staying here. As a Chinese guest, they automatically put me on a low floor. The soundproofing is terrible; you can even hear the elevator from a corner room. It's noisy at night with a lot of cars speeding by on the street. All the staff are Indian, which made for a very poor experience. There were no disposable slippers, and getting up and down floors was inconvenient.

After reading numerous reviews, I booked a seven-night stay with some trepidation. I chose this hotel over one in a prime location primarily because it's relatively new, and it offered a separate sofa bed for my teenager. The experience, however, was far from satisfactory. Firstly, the hotel lobby is on the 17th floor, and it took a while to find the entrance on the ground floor as there was no staff guidance. Check-in involved a long queue, and the lobby was packed with people, mostly Europeans and Koreans. After checking in, guests are expected to take their luggage to their rooms themselves. I can confidently say that throughout my entire stay, until check-out, the hotel offered no service whatsoever. Upon entering the room, the cleanliness was exactly as depicted in other reviews – clearly not an isolated incident. The hygiene was genuinely poor, far from what you'd expect from a newly built hotel. Also, with no disposable slippers provided, I had to wear my own shoes for the entire seven days. For a room costing over two thousand a night, this was truly a regrettable choice.