Hearton Hotel Shinsaibashi Nagahoridouri Reviews

Response from Property: Thank you very much for choosing our hotel for your third stay. We sincerely apologize for the unpleasant experience you had with our female front desk staff despite your kind return. We take your feedback seriously and will retrain our staff to provide even more courteous and attentive service, including their facial expressions and tone of voice. Regarding the room change, please understand that an additional charge (difference in price) will be incurred if you change from your reserved room type to a twin room due to the difference in room type. Thank you very much for providing us with your valuable feedback. We will continue to strive to improve our services so that you can enjoy an even more comfortable stay in the future. Hearton Hotel Shinsaibashi Nagahori-dori, Kishimoto

Response from Property: Thank you for choosing to stay at our hotel. We are pleased to know that you enjoyed your stay. As you mentioned, there is a 24-hour supermarket next to our hotel, which many guests have found very convenient. We will continue to strive to improve our service quality and enhance our guest rooms to provide you with a more comfortable and satisfying stay. We look forward to seeing you again soon. —Kuroda, Front Desk Staff

Response from Property: Thank you so much for staying at our hotel and for taking the time to share your feedback. We sincerely apologize that the room size and odor did not meet your expectations. We will take your valuable feedback seriously and further improve room cleaning and management to provide guests with a more comfortable stay. On the other hand, we are very grateful for your recognition of the hotel's convenient location. We are honored to have your approval. Moving forward, we will continue to strive to provide a comfortable stay for every guest and continuously improve our service quality. We sincerely look forward to your next visit if the opportunity arises. All staff members look forward to your return. Hatton Hotel Shinsaibashi Nagahori Street

Response from Property: Thank you very much for staying with us. We sincerely apologize for the unpleasant experience you had with the cleaning, especially since you were generally satisfied with your stay. In addition to the fact that cleaning was not performed on the first day, the sheets were not changed and hair was found on the sheets even though you requested cleaning on the second day. This is an unacceptable level of service for a hotel. We take your feedback very seriously and will review our cleaning procedures and inspection system, and all our staff will strive to improve so that this does not happen again. Thank you very much for taking the time to give us your valuable feedback. If you have the opportunity to visit us again, we will do our best to ensure that you have an even more comfortable stay. Manager

Response from Property: Thank you so much for choosing to stay at our hotel. We also sincerely appreciate taking the time to share your valuable experience with these beautiful photos. We are delighted to hear of your positive feedback on our location, amenities, and housekeeping. We are also very pleased to know that you had a comfortable and enjoyable stay. Moving forward, we will continue to strive to improve our service and provide an even more comfortable experience for every guest. We would be honored if you choose to stay at our hotel again in Osaka. We sincerely look forward to your next visit. Shinsaibashi Nagahori-dori Hatton Hotel, Kanda

Response from Property: Thank you very much for staying at Hearton Hotel Shinsaibashi Nagahoridori and for taking the time to share your thoughtful review.We are delighted to hear that you found our convenient access to the subway and enjoyed walking to Shinsaibashi through the Crysta Nagahori underground shopping arcade. We are also pleased that the neighboring AEON store and the nearby LIFE supermarket made your stay even more convenient.It is especially rewarding to know that you were satisfied with the size of your single room and that you had enough space to fully open your suitcase and enjoy a comfortable stay.We look forward to welcoming you back to Hearton Hotel Shinsaibashi Nagahoridori the next time you visit Osaka.Hearton Hotel Shinsaibashi Nagahoridori Somekawa

Response from Property: Thank you very much for staying at our hotel. We are honored that you were satisfied with our service. We will continue to grow in order to satisfy even more guests, and we would be delighted if you would choose to stay with us again when you visit Osaka. Thank you for taking the time to write this review. Front Desk Staff, Prasad

Response from Property: Thank you for staying with us.I am delighted to hear that you enjoyed a comfortable stay at our hotel.It is also a pleasure to know that you were satisfied with our location and the value for money.We look forward to welcoming you back again.Thank you for sharing your feedback. Hotel Staff Nakagawa

Response from Property: Thank you for choosing to stay at our hotel. We are delighted to know that you had a pleasant and comfortable stay. We will continue to strive to improve our service quality and provide every guest with an even more satisfying experience. The hotel has a great location, very close to the station, and we look forward to you choosing to stay with us again on your next trip to Osaka. Thank you for taking the time to share your valuable review. Kuroda, Front Desk Staff

Response from Property: Thank you for staying at our hotel. We are delighted to know that you were satisfied with your stay. We will continue to strive to improve our service quality and provide our guests with an even more satisfying experience. We hope you will choose to stay at our hotel again next time you visit Osaka. Thank you so much for taking the time to leave us a review. Kuroda, Front Desk Staff

Response from Property: Thank you for choosing to stay at our hotel. We are also very grateful for taking the time to share your experience and for your high praise. We are delighted to see that your review said "exceeded expectations." While the room space was relatively limited, we were pleased to learn that you were satisfied with the facilities. Moving forward, we will continue to improve our facilities and services so that every guest can enjoy a comfortable and pleasant stay, even in limited spaces. We sincerely hope you will choose to stay at our hotel again when you visit Osaka. All staff members look forward to your next visit. Hatton Hotel Shinsaibashi Nagahori Street

Response from Property: Thank you so much for staying at our hotel and taking the time to share such a warm and welcoming experience. We are delighted to hear that you highly praised the cleanliness of our rooms, especially the bathroom. Your appreciation will motivate our housekeeping team to continue our efforts. We are also pleased that you were satisfied with the service from our front desk staff and the complimentary room upgrade. To ensure every guest's comfort, we will do our best to meet their needs whenever possible. We are honored to have your recognition. Furthermore, thank you for acknowledging the hotel's convenient location. The hotel is right next to a subway station and a 24-hour AEON supermarket; we hope these amenities will make your sightseeing and business trips even more convenient. We will continue to strive to improve our service quality and provide a more comfortable stay for every guest. We sincerely look forward to your next visit. Hatton Hotel, Shinsaibashi, Nagahori-dori, Somekawa

Response from Property: Thank you so much for staying at our hotel and for taking the time to share such a detailed review. We are delighted to know that you were satisfied with the hotel's location, convenient transportation, and surrounding amenities. The hotel is conveniently located near the Osaka Metro Yotsubashi Line and other transportation lines, with a supermarket downstairs and numerous restaurants nearby, a convenient environment that has consistently received high praise from many guests. We are also pleased that you were able to easily access Shinsaibashi, Umeda, Namba, and Universal Studios Japan (USJ) and enjoy a pleasant and comfortable stay. Regarding room size, we will continue to strive to provide guests with a clean and comfortable accommodation within limited spaces, and continuously improve our service quality so that every guest can experience a stay that is worthwhile. We sincerely look forward to your next stay in Osaka. All staff members will be happy to welcome you back! Hatton Hotel Shinsaibashi Nagahori-dori Somekawa

Response from Property: Thank you so much for choosing to stay at Hatton Hotel Shinsaibashi-Nagahori-dori and for taking the time to share such a warm and welcoming experience with us. We are delighted to learn that you were satisfied with the hotel's location, the cleanliness of your room, and the comfort of the bathroom and bedding. Your positive feedback on the front desk staff's service, luggage storage, convenient transportation, and the hotel's facilities and soundproofing is also very encouraging for all of us. We are especially encouraged to see you mention that you would definitely stay here again next time you visit Osaka. We will continue to strive to improve our service and provide every guest with a more comfortable and enjoyable stay. We sincerely look forward to your next visit to our hotel in Osaka. All of us at Hatton Hotel Shinsaibashi-Nagahori-dori Somekawa