SureStay Plus Hotel by Best Western Shin-Osaka

SureStay Plus Hotel by Best Western Shin-Osaka Reviews

SureStay Plus Hotel by Best Western Shin-Osaka

2 Chome-11-21, Yodogawa Ward, Osaka City, Osaka Prefecture, 532-0011, JapanView Hotel Details
SureStay Plus Hotel by Best Western Shin-Osaka
SureStay Plus Hotel by Best Western Shin-OsakaSureStay Plus Hotel by Best Western Shin-OsakaSureStay Plus Hotel by Best Western Shin-Osaka
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SureStay Plus Hotel by Best Western Shin-Osaka Guest Reviews

4.1/5
Very Good
195 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.3
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All reviews(195)
Positive reviews(164)
Reviews with photos/video(32)
Clean and tidy(37)
Awesome rooms(33)
Near shopping area(17)
Great value for money(14)
Convenient for shopping(12)
Easy to get around(7)
Large rooms(6)
Perfect for business trips(5)
Negative reviews(31)
Guest User
Standard Twin Room-Non Smoking
Stayed in Mar 2025
Solo travellers
1 review
4.2/5
Very Good
Posted on Apr 13, 2025
Staff was professional and helpful. The hotel is near shin Osaka station, it was main selling point, becouse we made various daytrips from Osaka.
Response from Property: Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.SureStay Plus Hotel by Best Western Shin-Osaka Front Desk.
Simon 香港
Deluxe Double Room-Non Smoking
Stayed in Nov 2023
Solo travellers
28 review
3.5/5
Posted on Dec 13, 2023
I stayed there for 3 nights. The best thing was that the hotel arranged a second highest floor for me so that the whole night view of Umeda could be seen. The service was satisfactory. All the rest were not very good. Old furniture/insufficient usb port/small-sized toothbrush/ small-sized cup . I think I will choose another job in my next trip in very near future.
Response from Property: Thank you very much for choosing our hotel out of many hotels.We would also like to thank you for your contribution.Thank you for your valuable feedback.We will take your comments seriously and strive to make our hotel a comfortable one for everyone.Sure Stay Plus Hotel by Best Western Shin-Osakafront
Guest User
Standard Twin Room-Non Smoking
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Good and clean hotel, super👍
Response from Property: Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.I am very pleased that you have liked us.I am happy if you can use the hotel again.
Chester Magpoc
Standard Twin Room-Non Smoking
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 31, 2023
staff is very nice
Response from Property: Thank you for choosing Sure Stay Plus Hotel by Best Western Shin-Osaka. Also, thank you very much for taking the time out of your busy schedule to write your comment.We look forward to serving you again.
Guest User
Standard Double Room-Non Smoking
Stayed in Sep 2023
Business travellers
4 review
4.2/5
Very Good
Posted on Oct 27, 2023
I have really enjoyed this hotel. Thank you very much. I am very satisfied with cleaning, staffs, facilities. The location is a bit far from Shin-Osaka station. It is not on food, but we need to ride on train from Shin-Osaka in case of hurry up to go there. Thank you!!!!
Response from Property: Thank you for choosing Sure Stay Plus Hotel by Best Western Shin-Osaka. Also, thank you very much for taking the time out of your busy schedule to write your comment.We look forward to serving you again.
Emanuele
Standard Double Room-Non Smoking
Stayed in Sep 2023
Solo travellers
5 review
3.2/5
Posted on Oct 8, 2023
Not great experience unfortunately. Had to change room in the middle of the night. Near Shin Osaka Station, but not many places around to visit.
Response from Property: Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.シュアステイプラスホテル新大阪　フロント
Guest User
Standard Twin Room-Non Smoking
Stayed in Aug 2023
Business travellers
5 review
4.0/5
Very Good
Posted on Oct 24, 2023
Great location that is easy to access to Shin-osaka station and Umeda station. There are lots of restaurants nearby the hotel
Response from Property: Thank you for choosing Sure Stay Plus Hotel by Best Western Shin-Osaka. Also, thank you very much for taking the time out of your busy schedule to write your comment.We look forward to serving you again.
Cherry淼
Stayed in Feb 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 15, 2023
The staffs are friendly and nice; really helpful. Helped us to upgrade our room.
yehwright
2 Single Beds, Non-smoking, Deluxe Room, Hollywood, Refrigerator, Wi-fi
Stayed in May 2023
Solo travellers
3 review
4.7/5
Amazing
Posted on Jun 18, 2023
The lobby is a bit drab and fuddy duddy looking, not a big problem though. Bathroom was clean and bed was very comfortable. Despite the appearance of the lobby which can be off-putting for some, everything else is good.
Response from Property: This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .シュアステイプラスホテル新大阪　フロント
ChooChihChiang
Standard Twin Room-Non Smoking
Stayed in Jul 2023
Couples
103 review
3.0/5
Posted on Aug 28, 2023
Shower drain and sink drain were clogged. Pillows were very dated, flattened
Response from Property: Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.シュアステイプラスホテル新大阪　フロント
Maria Christina Octavio
Standard Twin Room-Non Smoking
Stayed in Mar 2023
Travel with friends
2 review
3.5/5
Posted on Apr 5, 2023
Location is good, room was clean. However, for its room price they were not able to provide complimentary drinking water. The next day, we decided to have breakfast and is willing to pay for the fee but breakfast was not available as well as lunch.
Guest User
Deluxe Twin Room-Non Smoking
Stayed in Mar 2023
Family
2 review
4.5/5
Great
Posted on Apr 10, 2023
Overall is good place the location is convenient the staff is friendly and helpful highly recommend
Guest User
Deluxe Twin Room-Non Smoking
Stayed in Nov 2023
Family
2 review
4.0/5
Very Good
Posted on Dec 31, 2023
A rather big room, good bed and clean!
Response from Property: Thank you very much for choosing Sure Stay Plus Hotel by Best Western Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.All of our staff are very happy to receive your compliment regarding the cleaning.We will strive to improve our services so that you can have a more comfortable stay.If you have the opportunity, please make a reservation and use our hotel again.Sure Stay Plus Hotel Shin-Osakafront
PARI
Standard Twin Room-Non Smoking
Stayed in Oct 2023
Family
1 review
4.0/5
Very Good
Posted on Nov 24, 2023
Nice with this price.
Response from Property: Thank you for choosing Sure Stay Plus Hotel by Best Western Shin-Osaka. Also, thank you very much for taking the time out of your busy schedule to write your comment.We look forward to serving you again.
Nimsim
Standard Twin Room-Non Smoking
Stayed in Jan 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 24, 2022
Hotel is in conventional area, Shin Osaka Station, Midosuji Nishinakajima stations and Hankyu Minami kata station are in walking distance. Helpful staff thank you for everything.