1 Chome-4-28 Nishimiyahara, Yodogawa Ward, Osaka City, Osaka Prefecture, 532-0004, JapanView Hotel Details
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hotel androoms Shin-Osaka Guest Reviews
4.5/5
Great
59 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(59)
Positive reviews(57)
Reviews with photos/video(20)
Clean and tidy(22)
Awesome stay(18)
Friendly staff(14)
Convenient location(11)
Great location(9)
Tasty food(8)
Awesome amenities(5)
Negative reviews(2)
missyleafy
Standard Double Room
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 1, 2025
hotel locaation is about 5-10 mins away from shin osaka. room is clean, got free onsen bath and soba at night.
Response from Property: Thank you for staying at hotel androoms Shin-Osaka.We are very happy to receive your kind words.We hope you had a relaxing time.We hope you will come and visit us again when you come to Shin-Osaka.We look forward to seeing you again.hotel androoms Shin-OsakaOnishi
Patricia Anggraini
Standard Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 1, 2025
10 mins walk from Shin osaka station, very convenient hotel. Also get free udon at night per person. Lovely experience!!
Response from Property: Thank you for staying at Hotel Androom Shin-Osaka. We are very pleased to receive a high rating.For our soba noodles at dinner, we offer two different types of broth each day.If you have the opportunity to stay with us again, please do try our food.Thank you very much for taking the time to post a review.We look forward to seeing you again.Hotel androoms Shin-Osaka Ito
Hemhong
Standard Triple Room
Stayed in Mar 2025
Family
9 review
4.7/5
Amazing
Posted on Apr 7, 2025
Location with walking distance about 4 blocks away from the station. Hotel is very clean, good onsen area and tasty soba at night.
Response from Property: Thank you very much for staying with us.
We are very happy to hear that you were satisfied with the access from the station, the cleanliness of the building, the hot springs, and even the soba at night.
All of our staff will continue to work hard to make your stay as comfortable as possible.
We look forward to seeing you again.
Hotel and Rooms Shin-Osaka
Onishi
RZ
Standard Double Room
Stayed in Feb 2025
Solo travellers
2 review
4.5/5
Great
Posted on Mar 16, 2025
Location is a bit far from train station.
No restaurant in the vicinity so settle your meal at Shin Osaka station before returning.
The best part of this hotel is that it is very new, with a superb big onsen bath.
Response from Property: Thank you for using Hotel and Rooms Shin-Osaka.We are very happy that you enjoyed our large public bath.We hope you were able to relax in the large bath.We hope you will come visit us again when you come to Osaka.Thank you for taking the time to post your review.We look forward to seeing you again.Hotel and Rooms Shin-OsakaOnishi
Guest User
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 6, 2024
10-12 minute walk to shin-Osaka station. New hotel, all facilities are well functioning. Good Onsen with less crowed. Standard room is fit for 3 people however it is quite small if everyone want to open luggage. All in all, recommended.
Response from Property: Thank you for staying at Hotel and Rooms Shin-Osaka.The standard triple room is 18 m2.The deluxe twin room is 37 m2 and can accommodate up to 5 people.We hope you will consider the deluxe twin room the next time you stay with us.We look forward to seeing you again.Hotel and Rooms Shin-OsakaOnishi
Maksim
Moderate Double Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Best hotel in Osako!
Beautiful breakfast, one of the best meals I ever eat in Japan
Perfect bath with smoking room and free ice cream
I love it very much
Response from Property: Thank you for staying at hotel androoms Shin-Osaka.Thank you for your compliments on our breakfast.Our hotel breakfast is a buffet with only Japanese food, but it has been very well received.We highly recommend it for guests from overseas, as they can experience Japanese food such as freshly fried tempura at the hotel breakfast.We hope you will stay with us again.Thank you for taking the time to post your review.We look forward to seeing you again.Hotel androoms Shin-OsakaOnishi
terrytws
Standard Twin Room
Stayed in Feb 2024
Couples
9 review
4.7/5
Amazing
Posted on Mar 24, 2024
Very convenient and easy to book Via Trip.com. Convenient to walk from Shin Osaka Station. Hotel room was clean and cosy. Free Soba was delicious.
Response from Property: Thank you very much for staying at hotel androoms Shin-Osaka.Thank you very much for your compliments about our soba noodles.We are very happy that our customers are happy.Please come visit us again when you come to Shin-Osaka.Thank you for taking the time out of your busy schedule to post.I look forward to meeting again.hotel androoms Shin-Osaka
Siyun
Deluxe Twin Room
Stayed in Feb 2024
Family
7 review
4.7/5
Amazing
Posted on Mar 25, 2024
I booked room with 2 double beds. Room is spacious and clean. I like how cosy the bathroom is. I also appreciate the complimentary hot soba noodles soup that our family can enjoy every night. Will certainly stay here again when I return to Osaka. :)
Response from Property: Thank you for staying at hotel androoms Shin-Osaka.Thank you very much for your kind words.Thank you for taking the time out of your busy schedule to post.We will continue to strive to further improve our services so that your next stay with us will be both comfortable and memorable.All of our staff are looking forward to seeing you.hotel androoms Shin-Osaka
Narongdet Rojanakijpanich
Moderate Double Room
Stayed in Sep 2024
Business travellers
2 review
2.5/5
Posted on Nov 14, 2024
Location is around 400 meters from station, nothing much to do around hotel
Response from Property: Thank you for staying at hotel androoms Shin-Osaka.We apologize for any inconvenience caused despite your choice from among the many hotels available.Our hotel is located in a business district.You can enjoy dining and shopping at the nearby Osaka Station by taking the JR line.We apologize for the lack of information.Thank you for taking the time to post your review despite your busy schedule.hotel androoms Shin-OsakaToyama
Guest User
Standard Single Room
Stayed in Jan 2024
Solo travellers
2 review
4.2/5
Very Good
Posted on Feb 12, 2024
Very nice and comfortable stay.
It takes only 5 mins from Shin-Osaka station by walk.
Response from Property: Thank you for staying at hotel androoms Shin-Osaka.We hope you enjoyed your stay.Thank you for taking the time out of your busy schedule to post.If you have another opportunity, please use us again.hotel androoms Shin-Osaka
Guest User
Standard Double Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Location is very near to shin-osaka station. Only 10 minutes away. Very convenience for traveller and had a good experience at this hotel.
Response from Property: Thank you very much for staying at Hotel and Rooms Shin-Osaka. We are very happy to receive a high rating.Please use our hotel again when you come to Osaka. All the staff look forward to welcoming you.Hotel androoms Shin-Osaka Ito
Guest User
Standard Double Room
Stayed in Oct 2023
Couples
7 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Very new and good location - near to shin Osaka. And the surrounding is not too hectic. The room also new and clean. Next time visit to Osaka , I would like to stay in hotel androom.
The check in and out process also efficient.
Good service from the staff as well.
Response from Property: Thank you very much for staying at hotel androoms Shin-Osaka.We are very happy that you would like to stay with us again.We will continue to strive to provide our guests with a comfortable stay at our hotel.Please stay with us again.hotel androoms Shin-OsakaOnishi
Guest User
Standard Twin Room
Stayed in Jan 2024
Couples
2 review
3.7/5
Posted on Mar 25, 2024
The hotel was very close to the Shin-Osaka train station, and nearby there are convenience shops to purchase snacks, water and necessities.
The rooms were impeccable, hotel room-service was also impeccable. There are in-house onsens and also washer dryer available. Night time complimentary soba for guests.
Everything is good, except for 1 incident I had with 1 female staff at the counter, she speaks English very fluently like a native American speaker, she was dismissive towards
my husband and myself who are Singaporean Chinese, she refused to acknowledge us when we pass by unlike other staff, did not want to make eye contact and was really
curt and blunt when I requested her for Yamoto service at the counter. Noting that she was bowing and greeting a pair of caucasian guests at the hotel. I wonder what bad
experience she had towards chinese tourists, and for one, we are not chinese tourists from China, but rather we are Singaporeans, not that she would have known, we noted
similar attitude being displayed to us when her fellow colleague greeted us and bowed when we left the hotel the next morning for sight-seeing, while she saw us and
pretended not to see us and walked pretended to keep herself busy. I'm surprised that in Japan there is still racial discrimination, especially for a Japanese person who
is obviously well-educated and can speak English fluently, she definitely knew what she was doing and should have known better to treat all guests with equanimity.
For that, this really cost the hotel to have a poorer than it should have rating. She needs to know that the guests are aware and can feel how she treats them and are not dumb.
Response from Property: Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel’s location convenient and our amenities, including the in-house onsens and washer dryer, to your satisfaction. It is also pleasing to know that you enjoyed the complimentary soba offered during the night.However, we are truly sorry to learn about the incident you experienced with one of our staff members. Please accept our sincerest apologies for any discomfort or disappointment caused. We take pride in our hospitality and strive to treat all our guests with the utmost respect and courtesy. It is disheartening to hear that we fell short of these standards in your case.We want to assure you that we do not condone any form of discrimination and are committed to providing an inclusive environment for all our guests. Your comments have been taken very seriously, and we will address this matter internally to ensure that all our staff members uphold our values and provide the high level of service expected of them.Once again, we apologize for the negative impact this has had on your overall experience with us. Warm regards, Hotel Androoms Shin-osaka
かるは
Standard Double Room
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Aug 20, 2024
We stayed in a standard double room for 3 nights. It was compact.
<Good points>
- The room was quiet and comfortable without having to worry about noise from next door or above.
- The large bath was well equipped (there was a basket that you could use from the room to carry towels etc., which was convenient. The hair dryer was a Dyson. There was a water server.)
- The Japanese breakfast was luxurious (the tea was also delicious)
- The free soba noodles were delicious from 9pm to 11pm
- There were drugstores and convenience stores around the hotel
- There were also many restaurants, which was convenient.
<Points of concern>
- The room was small for a standard double room, so it seemed like there was no space to spread out if you had a large carrier
- When I opened the window blinds, I made eye contact with someone in the building next door lol. I don't think you want to see each other, so be careful!!
Original TextTranslated by Google
Response from Property: Thank you for staying at Hotel and Rooms Shin-Osaka. We are very happy to receive so many compliments. We hope you enjoyed your stay. All of our staff will continue to do our best to provide our guests with a satisfying stay at the hotel. Thank you for taking the time to post your review despite your busy schedule. We look forward to seeing you again. Hotel and Rooms Shin-Osaka - Ito
Guest User
Standard Double Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 11, 2025
It's a bit of a walk from exit 4, but it's a little hard to find exit 4. Still, everyone was friendly and the place was clean, so I had a great day!
Original TextTranslated by Google
Response from Property: Thank you for staying at Hotel and Rooms Shin-Osaka this time. Since Shin-Osaka Station is so large, I thought it might be hard to find Exit 4. On the hotel's homepage, there is a guide to Exit 4 with attached photos, so please use it. Thank you for posting while you were busy. We look forward to your next visit. Hotel and Rooms Shin-Osaka Onishi