Welina Hotel Premier Nakanoshima East

For the Higobashi subway station, if you have large luggage, make sure to use Exit 10. It's the only exit with an elevator. Once you come up the elevator, turn left and walk straight to the end. When you reach the position shown in the second picture, turn left again and you're there.

Rooms in Japan are generally small, but this one was clean and had everything I needed. There's no daily housekeeping; you have to put used towels and trash bins outside your door for staff to collect. They'll then hang fresh towels on your doorknob. You can pick up toothbrushes and toothpaste at the front desk. They also have a scale there for weighing luggage, and a microwave in their office if you need help heating something up. Vending machines on the 2nd and 13th floors make it convenient to grab a drink.

The reviews are pretty good. It's close to the subway, making it great value for money for business trips or solo travelers. The facilities are convenient, transportation is easy, and the view is nice. Recommended. I'll definitely consider it again next time I'm in the area.

This stay was an extremely terrible experience, becoming the sole and most severe negative incident during my trip to Japan, causing sustained negative impacts on both my and my friend's physical and mental well-being. Based on this experience, I will absolutely never recommend this hotel to anyone in the future. The main reason for this review stems from the severe dereliction of duty and inappropriate attitude of the front desk staff during check-in on the day of arrival. When I approached the front desk with a normal inquiry that day, the staff's attitude abruptly changed, displaying clear impatience and indifference. They even rolled their eyes, used a harsh tone, and gave perfunctory responses to customers. When my friend tried to communicate again, the front desk staff completely ignored our requests, turned their back on us, and walked away into the back office, entirely failing to perform their service duties. Based on the above behavior, I have sufficient and reasonable grounds to suspect that the front desk staff exhibited clear discriminatory treatment. After the incident, my friend and I were forced to wait in the hotel lobby for over three hours for a resolution. During this time, Trip.com attempted to mediate, but with very limited effect; simultaneously, Trip.com customer service clearly informed us that the hotel front desk staff was cold and notably uncooperative during their communication. However, throughout the long waiting period, no one from the hotel proactively came to understand the situation, explain the reasons, or offer any form of comfort or solution. It wasn't until close to 10 PM that evening that Trip.com unilaterally provided a temporary solution. And only as we were about to leave the hotel did a hotel staff member symbolically inquire about the situation, but this was hours after the dispute occurred, and still no practical solutions were offered. The next day, after a full day of waiting, Trip.com finally provided a final solution that evening, which essentially still required the customer to compromise. Throughout this process, my friend and I endured continuous psychological pressure, unease, and fear due to the front desk staff's attitude and suspected discriminatory behavior. We remained in a state of high tension throughout our stay at the hotel, feeling extremely angry and disappointed. Objectively, the hotel's hardware facilities are normal, meeting the standards of a typical business hotel, and its location is also relatively convenient. However, even the best hardware conditions cannot compensate for such a severe lack of service. In summary: First, the hotel's service quality is severely substandard. This is the first time I have encountered such obvious disrespect and suspected discrimination in a Japanese hotel. The front desk, as the hotel's primary point of contact, should maintain patience, politeness, and basic professional etiquette when addressing reasonable customer inquiries, rather than responding with an accusatory tone, cold attitude, or ignoring customers. This incident fully exposes significant loopholes in the hotel's staff training, management, and service awareness. If the hotel disregards such issues, it raises further questions about whether there is a systemic issue of discrimination within the hotel overall. Second, Trip.com's vetting and guarantee capabilities are also disappointing. This hotel was marked as "Trip.com Preferred," but its service attitude and handling of the situation are severely inconsistent with this label, reflecting a clear inadequacy in the platform's selection and oversight. I chose this hotel precisely based on my trust in the platform, only to encounter an extremely terrible experience. After the dispute, Trip.com's ability to coordinate with the hotel was almost nil, constantly having to ask the customer to compromise, further exposing the platform's powerlessness and passivity when dealing with issues concerning "Preferred Hotels." Although Trip.com eventually did its best to provide a solution and somewhat restored some of my trust in the platform, the entire process should not have come at the cost of the customer's psychological harm. This experience is extremely regrettable, and I hope the relevant hotel and platform can address these issues to prevent similar incidents from happening again. P.S.: The image is irrelevant and only used to increase exposure.

The location is excellent. It's about a 15-minute walk from Osaka Station and very close to Yodoyabashi Station, making it convenient for trips to Kyoto.

The location is incredibly convenient; it's just a 2-minute walk from the subway station to the hotel. What really stands out is the value for money – paying a little over 200 a night during the off-season is unbeatable. I honestly thought a hotel at this price point would have tiny rooms, but there's even a hallway, which is perfect for luggage. Super duper budget friendly.