3 Chome-5-25 Nipponbashi, Naniwa Ward, Osaka City, Osaka Prefecture 556-0005, JapanView hotel details
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Guest Reviews of Citadines Namba Osaka
9.4/10
Amazing
1723 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(1723)
Positive reviews(1712)
Reviews with photos/video(552)
Large rooms(420)
Perfect for kids(88)
Has facilities for children(82)
Family activities available(67)
Awesome gym(42)
Tasty coffee(33)
Close to airport(32)
Negative reviews(11)
Guest User
Executive Twin Room
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The location is very convenient, with easy access to Nihonbashi and Namba. You can see the hotel right after exiting Namba City South building. The room is also spacious. My child and I prepared breakfast ourselves at the hotel. There's a Lawson 100 convenience store downstairs where you can buy some simple groceries. Sometimes we'd play too late, and coming back to cook a bowl of instant noodles was really relaxing. Highly recommend! I'll definitely stay here again next time.
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6/15
Response from Property: Thank you for staying with us and for your kind valuable comment.We kindly appreciate your review.We hope to see you again.
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Travelling with friends
33 reviews
10/10
Outstanding
Posted on Aug 22, 2026
The hotel location is great, close to the Honancho subway station, and within walking distance to Shinsaibashi. It's also spacious and clean, with a communal kitchen and coffee available. However, no one cleaned up the coffee area promptly, so I didn't get to drink any. I hope they improve their awareness regarding this.
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Response from Property: Thank you very much for your wonderful 10 out of 10 review and beautiful pictures!We are truly delighted to hear that you had such a great experience with us. We sincerely apologize for the issue with our coffee machine, and we greatly appreciate you bringing it to our attention. We will do our best to have it fixed as soon as possible.Your kind words and recommendation mean a great deal to us and truly encourage our team. We sincerely appreciate your support and look forward to welcoming you back again on your next visit.Thank you once again for your kind review!
Anonymous User
Deluxe Twin Room
Stayed in Jul 2026
Family
29 reviews
10/10
Outstanding
Posted on Aug 25, 2026
This hotel is right near the Namba subway station. It's huge, luxurious, and very new. The rooms are incredibly spacious with two large beds, a sofa, coffee table, desk, microwave, and refrigerator – everything you could need! On the 6th floor, there's also a shared dining area with a free coffee machine, fridge, and ice maker. The hotel is surrounded by tons of great, affordable restaurants and is perfectly located between Tsutenkaku and Shinsaibashi! After visiting Tsutenkaku, you can walk straight back to the hotel, rest up, and then it's just a few hundred meters walk to Shinsaibashi! Big Camera, Don Quijote, and Sushiro are all very close by. There are countless drugstores, as well as PlayStation and Nintendo stores! This will definitely be my top choice for my next stay in Osaka!
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6/9
Response from Property: Thank you so much for visiting our facility. We are very grateful to hear that you found it very comfortable and gave us positive feedback. We look forward to your next visit.
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Family
1 reviews
9.5/10
Amazing
Posted on Aug 6, 2026
I've been staying at this hotel for three years in a row now. There's a 7-Eleven downstairs, and a Lawson a short walk away. It's about a 5-minute walk from Namba Station! Super convenient! Highly recommended! (Macau Tourist)
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Response from Property: Hello, thank you so much for your high praise of our restaurant. We sincerely hope to serve you again next time. We look forward to seeing you again!
Lam.L.S.Y
Deluxe Twin Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 8, 2026
The hotel's exterior is beautiful, and the location is excellent. To the left, you'll find an anime and model enthusiast's paradise, and to the right is Dotonbori. Downstairs, there are convenience stores and drugstores. I especially loved the room's lighting; it wasn't dark or gloomy at all, and there was plenty of space for three people. Our family of three stayed for 7 consecutive nights. The sheets were changed every 3 days, and the room was cleaned thoroughly every day. The laundry room had 8 washing machines and 8 dryers, so there was never any waiting. We would definitely love to stay at this excellent hotel again next time!
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Response from Property: Hello, thank you so much for your high praise of our restaurant. We sincerely hope to serve you again next time. We look forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Jun 2026
Other
1 reviews
9.5/10
Amazing
Posted on Aug 6, 2026
It takes a bit of a walk to get to the subway, so make sure your navigation is reliable! Once you get your bearings, it's actually quite close! After I figured out the directions, I realized it was a great location! There are many convenience stores, supermarkets, and lively spots near the accommodation, including barbecue and nightlife options. It's a hotel I would definitely revisit!
Original textTranslated by Google
Response from Property: Thank you very much for sharing your feedback with us.We are delighted to hear that you particularly enjoyed your stay. Your kind comments are sincerely appreciated and will be shared with our team.It was a pleasure having you stay with us, and we look forward to welcoming you back again soon.Warm regards,
Guest User
Executive Twin Room
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 2, 2026
Great location, room type, service, and quietness. The room is quite spacious. 700+ per day is acceptable. Very suitable for family travel. Recommended!
Original textTranslated by Google
Response from Property: Hello, thank you so much for your high praise of our hotel. We sincerely hope to serve you again next time. We look forward to seeing you again!
Guest User
Deluxe Twin Room
Stayed in Jun 2026
Family
10 reviews
10/10
Outstanding
Posted on Jul 31, 2026
This hotel popped up as the top result when I searched for hotels in Osaka on Ctrip, and it definitely lived up to its reputation. The location is excellent – not far from the airport express line and several subway stations, plus it's within walking distance to Nihonbashi, Shinsaibashi, and Dotonbori, which is super convenient. The hotel has a good number of rooms, and what's particularly great is that there are many twin rooms with ample space. Each room comes with a microwave, a fridge, and a table. We mostly ate breakfast in our room, buying milk, salads, bread, and rice balls from the nearby 7-Eleven, which was cheap and easy. There's also plenty of space to hang clothes, and they provide a generous supply of hangers – a must-have for washing clothes daily in the summer. On the fifth floor, there's a self-service laundry room, and on the sixth floor, a shared 'kitchenette' where you can do some simple cooking and get water, which was very handy. The rooms also include disposable amenities like toothbrushes and shower caps.
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6/9
Response from Property: Thank you very much for taking the time to share your wonderful feedback.We are truly delighted to know that you had an enjoyable stay with us. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Citadines Namba Osaka in the near future.Best regards,
axman
Deluxe Double Room
Stayed in Jun 2026
Family
25 reviews
8.5/10
Very good
Posted on Jul 28, 2026
Hotel was conveniently located near Nipponbashi and Namba but still quite a walking distance. Good proximity to Kuromon market and food places. Rooms are well maintained for a 5 year old property. Room size is sufficient though features rectangular rather than square layout so space feel a bit narrow despite the size. There was no service to bring luggage to our rooms but otherwise staff is friendly and helpful.
Response from Property: Thank you for staying with us and for your kind valuable comment.We kindly appreciate your review.We hope to see you again.
OOyanleimaoOo
Executive Twin Room
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 26, 2026
The hotel left us with a fantastic impression! The kids loved the breakfast, and the staff were really friendly. We also appreciated having a self-service laundry machine. Next time we're in Osaka, we'll definitely be staying at Citadines Namba again (using a USJ pic this time 😉).
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Response from Property: Thank you very much for staying with us this time. As we looked at your taken picture at USJ, it looks very nice and fun. When you come to Osaka again, please choose our hotel again and see you soon. Again, thank you for your warmful comment. Guest Service Team Citadines Namba Osaka
Feishi
Deluxe Double Room
Stayed in Jun 2026
Solo traveller
12 reviews
10/10
Outstanding
Posted on Aug 2, 2026
The room is spacious and well-equipped, and the front desk staff had no problem communicating in English. There's a microwave in the room, which I assume is standard for all rooms. As for the amenities I used, there's a gym and a water dispenser. The gym requires a key card to enter, and so does the elevator. The location is excellent; Nihonbashi is right outside, and there's a subway station about a 5-minute walk north.
Original textTranslated by Google
Response from Property: Thank you for sharing your positive stay experience with us! We are delighted to read that you were satisfied with your stay. We thank you again for choosing to stay with us and we look forward to welcoming you again at Citadines Namba Osaka. Yours sincerely,
Xiaonengtw
Deluxe Twin Room
Stayed in Jun 2026
Family
41 reviews
9.2/10
Great
Posted on Jul 6, 2026
The location is excellent, just a 400-meter walk from Don Quijote Sennichimae, and there are plenty of small shops and restaurants nearby. Transportation is convenient, with Namba subway station and Nankai Namba both within a 10-minute walk. The room is very spacious and well-laid out, featuring a microwave and a mini-fridge (for refrigeration only). The air conditioning is fantastic; it's almost silent even on the highest setting and cools very effectively. In contrast to the AC, the bathroom's ventilation wasn't as good as expected. Breakfast was very satisfying, with a wide variety of Japanese and Western options, though Western choices were more prominent. Housekeeping was impeccable, which I must commend! Compared to the hotel overall, the front desk service was rather average.
Original textTranslated by Google
Response from Property: Thank you for staying with us and for your kind valuable comment.We kindly appreciate your review.We hope to see you again.
Guest User
Deluxe Twin Room
Stayed in May 2026
Family
8 reviews
10/10
Outstanding
Posted on Aug 9, 2026
The hotel was clean and the building was beautiful, making it a satisfying trip for the whole family.
Original textTranslated by Google
Response from Property: Thank you for staying with us and for your kind valuable comment.We kindly appreciate your review.We hope to see you again.
Guest User
Deluxe Twin Room
Stayed in May 2026
Family
2 reviews
9.7/10
Amazing
Posted on Jul 14, 2026
I was really surprised to find such a spacious room in Japan! The location is super convenient, close to all the major shopping districts, so it's easy to shop and dine. Yet, it's tucked away from the hustle and bustle, offering a peaceful stay. I'll definitely stay here again on my next visit.
Original textTranslated by Google
Response from Property: 您好,非常感謝您對我們酒店的極高評價,我們也衷心地希望,下次還能再服務您,期待下次見面!.
Mimlikesthis
Double Studio
Stayed in May 2026
Couple
8 reviews
9.5/10
Amazing
Posted on Jun 25, 2026
The hotel was quiet and peaceful, with all the amenities I needed for a comfortable stay. The staff were friendly and provided excellent service. It was also conveniently located within walking distance of many popular tourist attractions.
Response from Property: Thank you for sharing your positive stay experience with us! We are delighted to read that you were satisfied with your stay. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspires us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to welcoming you again at Citadines Namba Osaka. Yours sincerely,