Arena Ko
February 27, 2024
The hotel and its amenities are new with a very modern design. However I would have to say this is one of the most disappointing experiences I have ever had in Japan, after travelling for more than 20 times.
First the room is so dusty. As soon as I move a pillow in bed or pull out a towel in the bathroom, you can really see the dusts floating around. If you look at the vent window in the bathroom, you will see 1cm thick of dusts stuck on on blades. There are also uncleaned dusts stuck on the edges of the shower cubicles. I am not a person with OCD and this is the first time I had ever written about the cleanliness of a hotel in Japan.
Secondly, the washing machine & dryers don't work. All 6 of them we have tried. My husband went at 12:30am, 2:00am, 3am and 6am to keep putting more coins in the dryer and the clothes were still half wet by 8am. I realized perhaps the staff had never cleaned the filters there either, which is why the clothes wont dry.
A few other things like the front desk staff wasn't very welcoming but that was the least of the issues. I am sorry but I don't think this is worth the value paid at all.