Remm Shin-Osaka Reviews

Response from Property: Thank you sincerely for choosing to stay at our hotel. We are also grateful for taking the time out of your busy schedule to provide such warm feedback, and we extend our heartfelt thanks once again. You mentioned that this was your first time experiencing this room type, and we are delighted to hear that you were very satisfied with the bright vanity and functional layout. Furthermore, thank you for your understanding of our hotel's cleaning policy. We are always committed to providing our guests with a clean and comfortable space, and your feedback puts us at ease. Please relax and enjoy your stay without any worries. Your praise for the staff's service and the convenient location far exceeds what we deserve, which is a great encouragement to us. To ensure you feel "it's great to stay here" on your next stay, we will do our utmost to provide you with attentive service. All staff sincerely look forward to your next visit. Rem Shin-Osaka Hotel - Accommodation Manager

Response from Property: Thank you for choosing rem Shin-Osaka and for sharing your positive feedback. We are delighted to hear that you enjoyed the comfort of our hotel and found its location conveniently close to both the train station and various eateries. Providing a comfortable and convenient experience for our guests is always our priority, and we are thrilled to know that we met your expectations in these aspects. We hope to have the pleasure of welcoming you back to rem Shin-Osaka on your next visit to Osaka. rem Shin-Osaka, Accommodation Manager

Response from Property: Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our service and found our location convenient for your stay. It is also a pleasure to know that our team's English communication was helpful to you. We always strive to provide a welcoming and comfortable environment for all our international guests. We look forward to welcoming you back again soon. Remm Shin-Osaka, Staff della Struttura

Response from Property: Thank you for your stay at REM New Osaka Hotel. We are pleased to know that you conveniently took advantage of its location within walking distance of the North Exit. Regarding your room, we sincerely apologize for the inconvenience caused by its small size. The hotel offers a variety of room types, and we hope you will book a more spacious room on your next stay. We have forwarded your feedback on the room facilities to the relevant department and will strive to improve them. We are delighted to receive your praise regarding our service. We will continue to work hard to provide even more attentive service to all our guests. Thank you again for your valuable feedback, and we sincerely look forward to your next visit. REM New Osaka Hotel Accommodation Department

Response from Property: Thank you for choosing rem Shin-Osaka and for your feedback. We are pleased you found our location good. However, we sincerely apologize for the inconvenience and disappointment regarding the unavailability of laundry service, especially during the hot summer period. This was due to our external provider's Obon holiday and the absence of on-site coin laundry facilities. We take your feedback seriously and will review our operations to improve our laundry services. We hope to welcome you back for a more satisfactory experience. rem Shin-Osaka, Accommodation Manager

Response from Property: Thank you so much for choosing to stay at remm New Osaka Hotel and for taking the time to leave us feedback. We are delighted to hear that you praised the hotel for its **"convenient location; the hotel reception (12th floor) is directly accessible from Osaka Station, which is very convenient, especially during the rainy season."** We are very pleased to provide you with such a convenient stay, particularly during the rainy season. Your description of the room as "not large, and the double bed is quite small, but it has everything you need" accurately reflects our efficient and compact design philosophy, aiming to provide fully functional accommodations. However, we are very sorry for your comment that **"the only drawback was that the cleanliness was somewhat lacking, with stains on the pillows."** Cleanliness is the cornerstone of hotel operations, and stains on pillows are absolutely unacceptable. This indicates that our cleaning management failed to meet the required standards, resulting in a poor experience for you, for which we sincerely apologize. We have forwarded your valuable feedback to the Housekeeping Department and relevant management, and have immediately launched an investigation. We will strengthen training and inspections on cleaning standards to ensure that such issues never occur again. We sincerely appreciate your honest feedback, as it is crucial for our continuous improvement of service quality. We look forward to your next visit and hope to provide you with an even more perfect and flawless stay. remm Shin-Osaka Accommodation Specialist

Response from Property: Thank you so much for choosing to stay at remm Shin-Osaka Hotel and for taking the time to leave us feedback. We sincerely apologize for the inconvenience and trouble you caused by your comment that "it was so hard to find, I spent ages looking for it with my big suitcase." Shin-Osaka Station is a major transportation hub with a complex internal structure, and our inability to provide clear directions to help you find the hotel was a shortcoming in our work. We value your feedback and will work quickly to improve the hotel's signage and route guidance, striving to make it easier for all guests, especially those with large luggage, to find us. We are also pleased to hear that you appreciated the hotel's convenient location, being right above Shin-Osaka Station, which is a major advantage for travel. The direct access to Shin-Osaka Station is indeed designed to provide you with a convenient travel experience. We greatly appreciate your valuable feedback, which will help us continuously improve our service quality. We sincerely look forward to your next visit and hope to provide you with an even smoother and more pleasant stay. remm Shin-Osaka Accommodation Department

Response from Property: Thank you for choosing rem Shin-Osaka and for sharing your wonderful feedback! We are absolutely delighted to hear that you had a "very comfortable stay" and found our "great location" right inside Shin-Osaka Station to be "super convenient" for your travels. It is our pleasure to provide a seamless and accessible experience for our guests. We are also thrilled that you appreciated the cleanliness of both your bedroom and bathroom, and that having a massage chair in your room was a "huge bonus" for relaxation after a long day. While our rooms are designed with functionality and comfort in mind, making them compact, we are glad that these amenities enhanced your stay. Your "highly recommended!" comment is the greatest encouragement for our entire team. We look forward to welcoming you back to rem Shin-Osaka on your next visit to Osaka. rem Shin-Osaka, Accommodation Manager

Response from Property: Thank you very much for your inquiry to remm Shin-Osaka. Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you enjoyed the location and found the convenience of our site satisfactory. We would be honored to welcome you again should you have another opportunity to visit. We sincerely look forward to your next stay with us. remm　Shin-Osaka　Frontdesk

Response from Property: Thank you very much for always staying at Remm Shin-Osaka. We are truly honoured to receive such high praise and to know that you were satisfied with everything. We are very pleased to hear that you would confidently recommend us to families with children and elderly guests. Your kind words are a great encouragement to all our staff. We will continue to strive to improve our services so that our guests can be even more satisfied. We sincerely look forward to the day we can welcome you again. Remm Shin-Osaka Accommodation Team

Response from Property: Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location near the station, as well as the cleanliness and modern atmosphere of our rooms. It is our goal to provide a comfortable and stylish experience for all our guests, and your feedback is truly encouraging for our team. We look forward to welcoming you back on your next visit. remm Shin-Osaka Front Staff

Response from Property: Thank you very much for your kind review. We are delighted to hear that you found our location convenient for your business travels, especially being situated right above the Shinkansen station. It is our pleasure to provide a seamless stay for our guests, and we look forward to welcoming you back on your next trip. remm Shin-Osaka Reception

Response from Property: Thank you very much for staying at remm Shin-Osaka and for taking the time to share your valuable feedback. We are delighted to hear that our hotel's location right in Shin-Osaka Station was convenient for your short trip to Osaka. It is our goal to provide easy access for our guests, especially those on a tight schedule. We are also pleased that you found your room clean and suitable for solo travelers. We sincerely apologize for the difficulty you experienced in finding our hotel due to the busy nature of the station. We understand that navigating a large and bustling station can be confusing, and we regret any stress or inconvenience this may have caused you. We will take your feedback into consideration as we explore ways to improve our signage and directions to make our hotel easier to locate for future guests. Your insights are invaluable to us as we continuously strive to enhance our guests' experience. We sincerely look forward to welcoming you back to remm Shin-Osaka on your next visit to Japan. remm Shin-Osaka Accommodation Staff

Response from Property: Thank you very much for your stay at Rem Shin-Osaka Hotel and for providing valuable feedback. We are pleased to know that you were very satisfied with the hotel's convenient location directly connected to Shin-Osaka Station and the numerous restaurants nearby. However, we sincerely apologize for the unpleasant experience you had during check-in. We deeply regret that the lack of professionalism and courtesy shown by the hotel staff in their service caused you and your family discomfort. Our hotel is committed to providing equal, warm, and attentive service to all guests from around the world. The staff attitude you described completely contradicts our service philosophy. We will immediately launch an internal investigation into this matter and conduct thorough retraining and education for all front desk staff. Going forward, we will strive to provide all guests with more professional and friendly service and strengthen training related to language communication, cross-cultural understanding, and on-site service. We sincerely apologize for the inconvenience caused to you and your family. We will do our utmost to provide better service and strive to regain your trust. Thank you again for your valuable feedback. Rem Shin-Osaka Front Desk Manager