3 Chome-3-45 Umeda, Kita Ward, Osaka City, Osaka Prefecture, 530-0001, JapanView Hotel Details
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Hotel Monterey Osaka Guest Reviews
4.4/5
Very Good
458 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(458)
Positive reviews(446)
Reviews with photos/video(136)
Convenient location(82)
Easy to get around(59)
Well designed(45)
Delicious breakfast(32)
Close to airport(20)
Well decorated(18)
Great lift(11)
Average sound insulation(8)
Negative reviews(12)
Guest User
Semi Double Room
Stayed in Feb 2025
Solo travellers
5 review
5.0/5
Outstanding
Posted on Mar 15, 2025
I’ve stayed in 100s of hotel worldwide.. great and small and this is one of my favourites.
Given the price it won’t be beat for sheer beauty and elegance.
Like staying in a castle!
Response from Property: Thank you very much for staying at Hotel Monterey Osaka. Our hotel is designed with the theme of the era of Austrian court culture. We are very pleased to hear that you enjoyed the extraordinary atmosphere. Based on the feedback received, we will continue to strive to create a comfortable space where our guests can relax. We all sincerely look forward to seeing you again. Hotel Monterey Osaka, General Manager of Accommodations.
Guest User
Donau Classic Economy Twin Room
Stayed in Mar 2025
Travel with friends
11 review
3.5/5
Posted on Apr 21, 2025
The hotel is conveniently located 5-10 minutes away from the JR Osaka station. But the room is really small (though it’s almost a standard in Japan big cities). Otherwise all good.
Yong wei
Triple Room
Stayed in Mar 2025
Family
7 review
3.7/5
Posted on Apr 15, 2025
It is near by the train track,and you can hear the sound of the train.,which disturbs your sleep. If you don't consider this, the price is reasonable.
Response from Property: 尊敬的賓客,感謝您分享您的入住體驗。我們非常抱歉聽到火車的噪音對您的睡眠造成了困擾。我們會認真考慮您的反饋。希望未來有機會再次為您服務。祝好,Hotel Monterey OsakaAccommodation manager
Guest User
Economy Twin Room
Stayed in Mar 2025
Family
32 review
4.5/5
Great
Posted on Apr 14, 2025
The hotel decoration is nice and special and the hygiene of my room is very good. Within walking distance to Umeda station.
Response from Property: Dear D53305****,Thank you for your kind words regarding our unique decor and the cleanliness of your room. We are also pleased that our location near Umeda station added to your experience. We hope to welcome you back in the future.Best regards,Hotel Monterey Osaka
HEUNG WING
Semi Double Room
Stayed in Feb 2025
Couples
2 review
4.7/5
Amazing
Posted on Apr 10, 2025
Great location, just 5 mins between airport express bus stop ,and JR /metro station.
I really appreciate all the staffs are polite, efficient.
The room is quit large in Japan standard.
Response from Property: Dear Leonardo,Thank you for staying at Hotel Monterey Osaka.Also, thank you for your kind words regarding your recent stay at Hotel Monterey Osaka. We are delighted to hear that you enjoyed our convenient location and the quality of our rooms. We hope to welcome you back for a longer stay in the future.Best regards,Hotel Monterey Osaka, Accommodation Manager
Guest User
Twin Room
Stayed in Dec 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 3, 2025
Traveling couple. The room is dark. Bathroom is not too small but no shelf space for your vanity kit. Nor hanging hooks. Toilet is crammed.
Bed and bedding is comfortable. Front staff is excellent as Japanese standard.
I will stay here only if the price is right.
Response from Property: Thank you very much for using our hotel. We also appreciate you taking the time to send us your review of your stay despite your busy schedule.We have received many comments stating that the location is convenient.All of our staff look forward to welcoming you back the next time you visit Osaka.Hotel Monterey Osaka Accommodations Manager
Guest User
Triple Room
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on Jun 14, 2024
Everything is good except the railway noise outside.
Response from Property: Thank you for staying at Hotel Monterey Osaka.As our hotel faces the train tracks, we apologize for the unpleasant noise caused during your stay.As a current countermeasure, we are installing wooden windows for soundproofing and distributing earplugs at the front desk.We will continue to make efforts to improve the situation as much as possible, and we would appreciate your understanding.If you have the opportunity, we would be happy if you would consider our hotel as a place to stay again if you are in the area.We look forward to seeing you.Hotel Monterey Osaka Front Desk Manager
Guest User
Triple Room
Stayed in Sep 2024
Family
12 review
4.2/5
Very Good
Posted on Jan 16, 2025
Pro;
Good location, near JR station.
Clean and clear.
Cons;
Lack of kids facilities
Response from Property: Thank you for your continued patronage of Hotel Monterey Osaka.Our hotel is located within walking distance of Osaka Umeda Station, which is served by all lines.The nearest station is JR Osaka Station, and it is about a three-minute walk from the west exit. The Umeda area also has a well-developed underground shopping mall, so you can access our hotel from other lines without getting wet in the rain.We are very pleased to hear that you took advantage of our location.All of our staff will continue to work hard to make our hotel a popular choice for many customers.We look forward to welcoming you back soon.Hotel Monterey Osaka Accommodations Manager
Guest User
Semi Double Room
Stayed in Jul 2024
Family
9 review
4.5/5
Great
Posted on Aug 30, 2024
Unique hotel that has a history. This is the 3rd time I’m staying there. Rooms are decent size relative to Japan, unless you go for international chain. Price is very good for location, staff are friendly, but don’t expect 5 star service style. Walking distance and underground tunnels to many places.
Sydney friend
Twin Room
Stayed in Feb 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Delicious breakfast
Staff very helpful
Very good location
Response from Property: Thank you very much for staying at Hotel Monterey Osaka.We are glad that you were satisfied with our breakfast and services.If you have an opportunity to stay in Osaka, we hope that you will visit our hotel again.We look forward to seeing you again.Hotel Monterey Osaka Front Manager
Guest User
Triple Room
Stayed in Sep 2023
Family
4 review
4.0/5
Very Good
Posted on Nov 1, 2023
Room is small but ok, location is not bad as still 600m to the train station. Service is good with daily room service. My 2 cent worth advise, would be good to check if extra towels are needed. We have too many towels for our 3 days staying.
Response from Property: Thank you very much for staying at Hotel Monterey Osaka.I hope you had a good night's sleep during your stay. We would be grateful if we could help you heal your fatigue during the day. In addition, we apologize for the lack of consideration for the equipment in the room. Based on the opinions we have received, we will consider them and make use of them in the future. Thank you for your valuable feedback. If you have the opportunity, we would appreciate it if you could stop by our hotel. We look forward to your visit.Hotel Monterey Osaka Front Desk Manager
Guest User
Double Room
Stayed in Jun 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jul 17, 2023
Great location close to the JR station and many subway lines. Short walk to Umeda entertainment district. The rooms are small but clean with everything that you need. My roon also got pitch black once i closed the doors covering the window so i was able to sleep like a baby. The coolest part of the hotel for me was the old school elevators with the smooth floor indicator.
Response from Property: Thank you very much for staying at Hotel Monterey Osaka. We are very happy to hear that you were able to take a good rest during your stay. At this hotel, we aim to be a hotel where everyone can spend a more comfortable time, and all the staff will do their best every day, so if you plan to come to Osaka, we would appreciate it if you could stop by our hotel again. We sincerely look forward to your visit. Hotel Monterey Osaka Front Desk Manager
Flying bee
Semi Double Room
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on May 22, 2023
The hotel is vintage and very spacious. Staffs are all friendly and the children kit for my kid is so cute!
Response from Property: Thank you very much for staying at Hotel Monterey Osaka. We hope you were able to relax during your stay. We hope that we can help you with the precious memories of your wonderful trip with your family. If you plan to come to Osaka again, please stop by our hotel. We look forward to your visit. Hotel Monterey Osaka Front Desk Manager
stpon JOSEF
Triple Room
Stayed in May 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Jul 7, 2023
Net and clean. I love this hotel. Next time I will back again
Response from Property: Thank you very much for staying at Hotel Monterey Osaka. We are very happy that you enjoyed your stay. At this hotel, we aim to be a hotel where everyone can spend a more comfortable time, and all the staff will strive to improve the service. If you plan to come nearby, please stop by our hotel. We sincerely look forward to your visit. Hotel Monterey Osaka Front Desk Manager
Sweetee
Single Non Smoking
Stayed in Feb 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Mar 25, 2023
decent room size and close to nearby shopping area
Response from Property: Thank you very much for staying at Hotel Monterey Osaka. We are glad that you were able to enjoy shopping in the neighborhood. We hope you had a good night's sleep during your stay. All the staff will continue to do their best to make your stay comfortable, so if you plan to come to Osaka again, please stop by our hotel. We look forward to your visit. Hotel Monterey Osaka Front Desk Manager