Cross Hotel Osaka Reviews

Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very glad to know that you are extremely satisfied with the location.As you mentioned, we are located in the middle of Osaka city and it is a few steps away from GLICO sign board (Osaka' Glico running man), shops, restaurants, department stores, and of course the stations, where you can easily access to Kyoto, Nara and even Kobe for sightseeing. Once again, we highly appreciate you for sharing your precious experience with us.We look forward to welcoming you back on your next visit to Osaka.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location and the room.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are delighted to hear that you were pleased with our location and the big bathtub.Both are one of the attractive points of Cross Hotel Osaka.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, thank you for sharing your experience with us.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.Thank you also for your valuable comments about our breakfast.Should you have any chances to visit Osaka again in the future, we hope you will take more time to enjoy our breakfast.Once again, we greatly appreciate your feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are glad to hear that you are satisfied with your recent stay. We also do appreciate you for recommending our hotel to other travelers.As you mentioned, we are right in the middle of Osaka city, and it is very convenient not only for dining or shopping but also for sightseeing inside of the Kansai region!Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We would like to sincerely apologize as well that your recent stay did not meet some of your expectationsWe also apologize for the inconvenience caused regarding the early check-in We truly wanted to offer you a room as soon as possible.However unfortunately, we were fully booked the night before and not all rooms were ready, so we were unable to early check-in to their rooms until 3pm.Thank you for your understanding and cooperation.We do also appreciate your comments regarding the decor and the lobby. Your insights are valuable to us, and we will work on making improvements in these areas.We sincerely hope to have the opportunity to welcome you back again with a further positive experience that you deserve.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are delighted to hear that you had a fantastic experience at our hotel.Your kind words motivate us to continue delivering exceptional service to our guests.Thank you very much for taking your precious time to share your wonderful comments! We are looking forward to welcoming you back to Cross Hotel Osaka in the near future!Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are glad to hear that you are satisfied with our location.However, we sincely apologize as we were unable to provide body lotion as you requested.As a matter of fact, body lotion is not available as an amenity in our rooms, but is purchasable at our front desk.The body lotion is the same brand of the bath amenities are available in standard-floor guest rooms called Provincia.Should you have any chances to visit Osaka again in the future, we hope you will consider to purchase it next time, on your next stay with us.Thank you once again for your valuable feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are glad to hear that you are satisfied with your recent stay. Your good comments are much appreciated and the word, "will stay here again" is a great encouragement for us. We appreciate your continued support and look forward to welcoming you back for a third visit.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing us for your stay and taking your time for the feedback.We are glad to hear that you are satisfied with your recent stay. We are also delighted to hear that you also enjoyed the Advent Calendar raffle that was held at the hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, thank you for sharing your experience with us.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very honored to hear that you were satisfied with our location, clean rooms and the deep bathtub.However, we are sorry to hear about the wait times for our elevators, causing long wait times during busy hours. We are continuously reviewing our service and will have our staff to guide elevators usage for our guests in order to achieve efficiency improvement.Thank you again for your valuable feedback.If you have any chance to come back to Japan, we will gladly greet you in Cross Hotel Osaka again.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.However, we apologize for the inconvenience caused by the room cleaning.We have shared your valuable feedback with our housekeeping team and instructed them to thoroughly clean every detail of your room to ensure that you are comfortable in your room.Thank you again for your valuable feedback. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We are especially pleased that you liked our bathtub and bath salt.To make your stay even more special, bath salt is available in your room and at the front desk.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.We are looking forward to seeing you another time!Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you enjoyed your stay with us.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka