Oriental Hotel Universal City Reviews

Response from Property: Thank you so much for choosing to stay at the Oriental Hotel Universal Studios and for taking the time to share your wonderful experience with us. We are delighted to know that you were satisfied with the hotel's convenient location, the smooth online check-in process, and the brand-new guest rooms, and we are also very pleased that you enjoyed the view from your window. Your valuable feedback means a lot to us and will motivate us to continuously improve our service. Thank you for your support, and we look forward to welcoming you back in the near future. Sincerely, Oriental Hotel Universal Studios

Response from Property: Thank you so much for choosing to stay at Universal City Oriental Hotel and for sharing your valuable review! We are delighted to know that you were satisfied with the cleanliness and spaciousness of your room, and we are also happy that you appreciated the hotel's convenient location. The hotel's proximity to the station and Universal Studios is one of our proudest advantages, and we are pleased to have made your stay convenient and enjoyable. Thank you for your recommendation, and we look forward to welcoming you back in the near future! Sincerely, Universal City Oriental Hotel

Response from Property: Thank you very much for staying at our hotel on this occasion. We are deeply honored to hear that you enjoyed a comfortable stay. We are especially delighted to receive your kind words regarding the convenient access to Universal Studios Japan and the nearby restaurants and shops. We are pleased if our convenient location contributed to making your trip even more enjoyable. We also extend our gratitude for your satisfaction with the cleanliness, spaciousness, and comfort of the bed in your room. Furthermore, we are deeply touched by your kind words regarding our staff's service and the smoothness of your check-in process. All our employees are filled with appreciation. We will take note of your comments regarding certain aspects of the interior design for future facility improvements. We consider your valuable feedback essential for enhancing our services. We sincerely hope you will choose our hotel again on your next visit to Universal Studios Japan.

Response from Property: Thank you very much for staying with us and for sharing your detailed feedback. We are delighted to hear that you appreciated our convenient location near Universal Studios Japan, as well as the nearby restaurants and convenience stores. We are also pleased that you enjoyed the spacious room and the large bathtub, which contributed to a comfortable stay after a long day at the park. We sincerely apologize for the stuffiness in your room and for the lack of information regarding our lounge service. Your comments have been shared with our team so that we can improve communication with our guests and ensure a more comfortable environment in the rooms. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more pleasant stay in the future. Warm regards, Oriental Hotel Universal City

Response from Property: Thank you so much for staying at our hotel and sharing such a detailed and enthusiastic review! We are delighted to know you enjoyed our excellent location near the Universal Studios main entrance, and we are also pleased that our spacious rooms added to your wonderful memories. Thank you so much for your positive feedback; we are excited to provide you with a comfortable and pleasant stay. We look forward to welcoming you back in the future and providing you with the same wonderful experience. Sincerely, Oriental Hotel Universal City

Response from Property: Thank you sincerely for your stay at the Oriental Hotel Universal Studios. We are deeply honored by your high praise. All staff will continue to strive for excellence, upholding the philosophy of "creating a hotel loved by our guests." We sincerely hope you will continue to patronize us in the future. Thank you very much. Oriental Hotel Universal Studios All Staff

Response from Property: Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you found our location convenient for your trip to USJ and enjoyed the variety of restaurants and convenience stores in the surrounding area. Regarding the transportation, we appreciate your patience with the train transfers. While the local rail network can be a bit complex at first, we are glad to know that you were able to navigate it smoothly during your stay. We look forward to welcoming you back again in the near future.

Response from Property: Thank you so much for choosing to stay at our hotel and sharing such a wonderful review! We are delighted to know that you were satisfied with the cleanliness and coziness of your room, the comfort of your bedding, and our attentive service. We are also pleased that you enjoyed our delicious and satisfying breakfast and the tranquil environment. It is our honor to provide you with a comfortable and worthwhile stay. We look forward to welcoming you back in the near future! Sincerely, Oriental Hotel Universal City

Response from Property: Thank you for taking the time to share your feedback about your recent stay with us at Oriental Hotel Universal City. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to receive multiple self check-in messages requesting personal information, especially so close to your arrival. While we do ask for certain details to comply with local regulations, we recognize that the timing and volume of our reminders may have come across as excessive and poorly timed. Your point is well taken, and we will be reviewing our communication approach to make the process more streamlined and respectful of our guests’ time and travel schedules. Additionally, we sincerely apologize for the lack of response from our team after you brought up your concerns during your stay. This falls short of the attentive and responsive service we aim to provide, and we will be addressing this internally to ensure better follow-up in the future. Your experience is not reflective of the level of service we strive for, and we are very sorry that we let you down. We truly appreciate your feedback, as it helps us improve both our processes and the way we support our guests. We hope you might consider giving us another opportunity in the future to provide you with a much more comfortable and satisfying stay. Warm regards, Oriental Hotel Universal City

Response from Property: Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We are truly delighted to hear that you found your overall stay pleasant, enjoyed our excellent location, and appreciated the courtesy and professionalism of our staff. Your kind words are a great encouragement to our team. However, we are sincerely sorry to learn about the issues you experienced with the weak shower water pressure and the visible stains on the toilet lid. This is certainly not the standard we aim to uphold, and we deeply regret that these aspects diminished your experience. Please be assured that we have taken immediate note of your comments. We are already addressing these concerns with our housekeeping and maintenance teams to ensure thorough checks and prompt rectification, preventing similar occurrences in the future. We are truly glad that, despite these points, you still had a good experience overall. We hope to have the pleasure of welcoming you back again soon, providing you with an even more comfortable and flawless stay.

Response from Property: Dear Guest, Thank you for taking the time to provide such a detailed and honest review of our hotel's service and facilities. We have carefully read your feedback and sincerely apologize for any unpleasantness or discomfort you experienced during your stay. Regarding your comments about the dampness, poor hygiene, and moldy pillows in the 5th-floor room, this is indeed a serious oversight on our part. We have reported this issue to the Housekeeping and Engineering departments and will immediately conduct a comprehensive inspection of the 5th-floor rooms, especially strengthening dehumidification measures and strictly controlling the cleaning and replacement standards of bedding to ensure that such situations do not recur. At the same time, we also take your feedback on the service attitude of the front desk staff very seriously. We sincerely apologize for the unprofessional experience you had during check-in. We will immediately strengthen the professional skills training and service awareness education of all service personnel to ensure that every guest enjoys warm, efficient, and professional service. We are delighted that you expressed your satisfaction with our breakfast and afternoon tea (unlimited Italian gelato, hot dogs, waffles, and drinks), especially your praise for the freshly squeezed orange machine and beef burger. The all-day selection of ice cream, drinks, cookies, and desserts also brought you pleasure. We are also pleased that the hotel's excellent location made your travels convenient. These positive reviews are an affirmation of our work, and we will continue to maintain and innovate to strive for even better results. We have noted your suggestions regarding better bedding and a higher floor for your next stay. Please inform us of your specific preferences when booking or before your arrival, and we will do our best to arrange a satisfactory room for you, ensuring a comfortable and pleasant stay. Your valuable feedback is the driving force behind our continuous improvement. We sincerely look forward to your next visit and are confident in providing you with even better service than this time. Have a wonderful stay!

Response from Property: Thank you for choosing to stay at Universal Studios Japan and for taking the time to share your feedback. We sincerely regret that your stay did not fully meet your expectations. We apologize that the room and bathroom space did not provide you with sufficient comfort. Our rooms are designed to maximize functionality in a compact space, but we understand that every guest's needs are different, and we appreciate your candid feedback. We have noted your feedback regarding cleanliness and noise levels and will forward it to our housekeeping and maintenance team for improvement. We are also pleased with your positive feedback on the check-in process and thank you for your recognition. Your feedback is crucial to us and helps us continuously improve our service quality. We look forward to providing you with a better stay experience in the future. Sincerely, Universal Studios Japan

Response from Property: We are deeply grateful that you chose to stay at our hotel from among many others. We are delighted by your warm feedback on your stay. While the room size may not have fully met your expectations, we are pleased to learn that you were satisfied with its cleanliness and modernity. We were especially pleased that you noticed and praised our thoughtful services for guests with young children, such as the children's step stool and crib. Furthermore, we were delighted to learn that you were very satisfied with the breakfast. Despite the busy season, our staff worked diligently to ensure smooth service and a comfortable breakfast for every guest. We are honored by your praise of the food. We are most pleased that the hotel's excellent location provides convenient access to Universal Studios Japan, helping you create unforgettable travel memories. We sincerely wish you and your family a wonderful time in Japan. We sincerely hope you will choose to stay at our hotel again on your next visit to Japan. All our staff look forward to your stay.

Response from Property: Hello! Thank you so much for choosing to stay at our hotel and taking the time to share your experience. We are delighted to learn that you were very satisfied with the service of the front desk staff. This is the greatest affirmation and encouragement for our team, and we have passed this feedback on to our front desk colleagues, who will be greatly encouraged. We also thank you for your approval of our room renovations. We sincerely apologize for the issues you encountered with the facilities in your room, especially the somewhat outdated bathroom and the mold in the bathtub crevices. This truly did not meet our expected hygiene standards, and we have immediately reported this issue to the housekeeping and engineering departments. We will inspect and repair it as soon as possible and strengthen cleaning and maintenance to ensure the cleanliness of all areas. We also regret that the view from the window was somewhat obstructed, preventing you from enjoying a perfect visual experience. Your valuable feedback is crucial to us; it helps us identify shortcomings and motivates us to continuously improve. We value the experience of every guest and will continue to strive to improve the overall facilities, hygiene, and environment of the hotel, aiming to provide guests with a more comfortable and satisfying stay. We look forward to your next visit, where we will present you with a brand new and even better stay experience.