SUPER HOTEL Premier Namba Shinsaibashi Natural Hot Spring

Why the low rating? I clearly left my two rings, intertwined, on the dresser in my room. When I checked out, I forgot them, but the hotel staff said they only found the cheaper one. My valuable ring is missing! That's an incredibly unlikely scenario. Furthermore, they claimed an overseas guest who checked in the next day returned it, not the housekeeping staff, which means they didn't clean the room thoroughly. They're just lying to shirk responsibility. I believe not just the front desk management, but all of them are dishonest. The surveillance cameras could prove it. I strongly advise anyone considering staying here not to. The image attached shows the item I lost.

The location is fantastic, and the room is really comfortable. I particularly loved the small night light in the hotel. The public bath is excellent, and breakfast was delicious. Plus, they have a welcome bar where you can enjoy a drink. For the price, it's really great value for money.

When checking in, I asked the front desk staff if I could check out an hour late. She said yes. On the day of check-out, I was told there would be a 1000 yen charge for not leaving the hotel on time. I explained that the front desk staff didn't mention any extra fees at the time. The staff then retorted, "Did the staff explicitly say it was free for you? If not, then you have to pay." What kind of conversation is that? If they had informed me beforehand about the fee, that would be reasonable. This is the kind of service this hotel offers. I didn't want to argue, so I paid the 1000 yen and left, but it really spoiled my travel mood. I stayed for three days, and luckily, I only bought breakfast for one day. The 1500 yen breakfast is definitely not worth trying.

Traveling solo, this place was great! No need to worry about losing a room key since it uses a password lock. And checking out was super fast too; didn't even have to go to the front desk.

I stayed here on my last day. It's a small place, but the hot spring was great, and the unlimited alcoholic drinks in the evening were a nice touch.