Grand Prince Hotel Osaka Bay

Grand Prince Hotel Osaka Bay Reviews

Grand Prince Hotel Osaka Bay

1-13-11 Nanko-kita, Suminoe-ku, Suminoe Ward, Osaka City, Osaka Prefecture, 559-0034, JapanView Hotel Details
Grand Prince Hotel Osaka Bay
Grand Prince Hotel Osaka BayGrand Prince Hotel Osaka BayGrand Prince Hotel Osaka Bay
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Grand Prince Hotel Osaka Bay Guest Reviews

4.5/5
Great
160 review
Verified reviews
Location4.4
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(160)
Positive reviews(152)
Reviews with photos/video(51)
Awesome rooms(33)
Friendly staff(33)
Large rooms(20)
Nice sea view(11)
Easy to get around(10)
Classy environment(7)
Convenient for shopping(7)
Close to metro(6)
Negative reviews(8)
Guest User
1 King Bed Deluxe, Non Smoking
Stayed in Sep 2024
Couples
2 review
4.7/5
Amazing
Posted on Oct 6, 2024
Fabulous experience!!
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.It was a pleasure to have you staying with us. We do hope you thoroughly enjoyed your stay here in Osaka, and we sincerely hope we will get the privilege to welcome you again very soon.
Siu Po
1 King Bed Deluxe, Non Smoking
Stayed in Apr 2024
Business travellers
2 review
1.5/5
Posted on Jun 11, 2024
It is an old and second-hand hotel. The carpet looks dirty. The filling of quilt is not uniform and absent in some places. The WiFi is slow and even cannot be used when the hotel is crowded of people at night. The buttons of the lifts are hard to press and impact sound is heard occasionally when use the lift. The breakfast is bad. All food materials are cheap and even a sushi is not provided. The service is poor. I have asked for higher floor when booked the room (6-22 floor), only 8th floor is provided and refused to change to higher floor at check-in. In conclusion, the standard of the hotel is unlikely to be 4-star which may be due the large supply of customers from international conferences and exhibitions.
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.We reviewed your feedback, and I am concerned to learn of your disappointment with your stay with us.With your feedback we can constantly monitor our standards and revisit areas of concern so to ensure that the necessary improvements to our serve delivery is made.Thank you once again for your valuable feedback and we look forward to welcoming you back to Grand Prince Hotel Osaka Bay in the not too distant future.
Guest User
1 Queen Bed, Non Smoking
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Great service. The hotel bus that takes us to the center of the city was great.
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.It was a pleasure to have you staying with us. We do hope you thoroughly enjoyed your stay here in Osaka, and we sincerely hope we will get the privilege to welcome you again very soon.
HO SHUN MAN ALEX
1 King Bed Deluxe, Non Smoking
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Excellent services and facilities. Staff are professional, friendly and nice and willing to serve the customers at every moment
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.It was a pleasure to have you staying with us. We do hope you thoroughly enjoyed your stay here in Osaka, and we sincerely hope we will get the privilege to welcome you again very soon.
Zweel
*Renovated* 2 Twin Beds Deluxe, Non Smoking
Stayed in Sep 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Very good. Nice and clean. Recommended for who wants beautiful sea view.
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.We sincerely appreciate your favorable feedback about our hotel. We do hope you have enjoyed your stay here in Osaka.We do look forward to welcoming you back to Grand Prince Hotel Osaka Bay should your travel plans bring you this way.
Guest User
2 Twin Beds Ocean Sunset View Deluxe, Non Smoking
Stayed in Apr 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 9, 2024
The staff was very friendly and helpful, no issues whatsoever with check in or service. View was awesome 😎 (I sadly only took videos) and great proximity to the Intex Center and ATC Mall, all within walking distance. Whether alone or with others, great hotel to stay at with plenty to do in the area. Would recommend to anyone needing to be near the Intex Center. Breakfast was bomb and there are multiple resturaunts and cafes within this hotel. Thank you guys very much!
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.We sincerely appreciate your favorable feedback about our hotel. We do hope you have enjoyed your stay here in Osaka.We do look forward to welcoming you back to Grand Prince Hotel Osaka Bay should your travel plans bring you this way.
Dave Sen
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Very great stay. Facilities wrll equipped and staffs are so great
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.We sincerely appreciate your favorable feedback about our hotel. We do hope you have enjoyed your stay here in Osaka.We do look forward to welcoming you back to Grand Prince Hotel Osaka Bay should your travel plans bring you this way.
Guest User
2 Twin Beds Deluxe, Non Smoking
Stayed in Nov 2023
Family
20 review
1.7/5
Posted on Dec 31, 2023
So far for everything and services are not for 5 star hotel . Rooms are big but beds are no comfortable We take a Christmas dinner in the Italian hotel restaurant and they close the restaurant at 9:30 pm , move out all the guest and didn’t accept at least to made a final cafe order. Bad service.
Response from Property: Thank you very much for sharing your recent stay experience at Grand Prince Hotel Osaka Bay with us.I am terribly sorry to read your comments about your recent stay with us. I can fully understand why you would be disappointed with our hotel and as such would like to extend my sincere apologies to you. I take this feedback seriously and will work with our team to address these concerns to ensure the necessary actions are taken.Thank you again for staying with us and we definitely look forward to welcoming you back to Grand Prince Hotel Osaka Bay on your next trip to Osaka.
KellyC18
1 King Bed Deluxe, Non Smoking
Stayed in Jul 2023
Family
1 review
3.0/5
Posted on Aug 11, 2023
The user has to make reservations for using the pool, I’m fully aware of that. Each reservation is only for 40 minutes, I understand if the pool is crowded and the hotel try to make everyone accessible, they would put such time limits. However when no one was even in the pool and the staff refused us to use use two sections (80 minutes), really not making sense 🤷🏻♀️
Response from Property: Thank you very much for sharing your recent stay experience at Grand Prince Hotel Osaka Bay with us.Thank you for sharing your comments regarding our pool use. I have shared your feedback with the team. We are always reviewing our guests' valuable feedback such as yours and will follow up on continuing to improve the experience we provide to our guests in every aspect.It was our privilege to have you as our guest, and we hope to welcome you back again soon.
Guest User
1 Queen Bed, Non Smoking
Stayed in Dec 2023
Couples
5 review
4.5/5
Great
Posted on Jan 20, 2024
Room was good Location a bit far from anywhere
Response from Property: Thank you very much for sharing your recent stay experience at Grand Prince Hotel Osaka Bay with us.First of all, we wish to express our sincerest appreciation for having chosen our hotel during your visit to Osaka. We would also like to thank you for having taken your time to post the review.We are happy to hear that you are satisfied with our room.It was our privilege to have you as our guest, and we hope to welcome you back again soon.
Shaun
Stayed in Oct 2022
Family
3 review
4.2/5
Very Good
Posted on Dec 3, 2022
Location was sure away from the city but the available shuttle bus and train station (Nakafuto) makes transiting easier. Service provided is outstanding, friendly and welcoming. Would definitely stay again
MaxLovesRun
*Renovated* 2 Twin Beds Deluxe, Non Smoking
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Excellent!
Response from Property: Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.It was a pleasure to have you staying with us. We do hope you thoroughly enjoyed your stay here in Osaka, and we sincerely hope we will get the privilege to welcome you again very soon.
Guest User
*Renovated * 2 Twin Beds Ocean Sunset View Deluxe, Non Smoking
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 13, 2025
good—!!
Qiuyueyinglan
*Renovated* 2 Twin Beds, Non Smoking
Stayed in Feb 2025
Family
29 review
4.1/5
Very Good
Posted on Mar 8, 2025
Five-star service, four-star facilities, three-star price, two-star consumables, very close to the exhibition center, there is a shuttle bus to Osaka Station, the overall cost-effectiveness is very high
Original TextTranslated by Google
Response from Property: Dear Qiuyueyinglan,Thank you for your kind words regarding our service and the overall value of your stay. We appreciate your feedback and will continue to strive for excellence in all aspects of our hotel experience.Thank you very much for staying with us and hope to welcome you back in the near future.Warm regards,Grand Prince Hotel Osaka Bay
Anonymous User
*Renovated* 2 Twin Beds, Non Smoking
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 1, 2025
This was my first time staying here, but the front desk staff were very polite and the room was very clean. There was also a convenience store inside the hotel, so it was great to be able to buy things I'd forgotten, as well as food and drinks.
Original TextTranslated by Google
Response from Property: 過日は、グランドプリンスホテル大阪ベイをご利用いただきまして、誠にありがとうございました。また、貴重なお時間を割いてご投稿いただきましたこと、重ねて御礼申し上げます。大変嬉しく拝読させていただきました。私どもにとりまして、お客様にご満足していただけることが何よりの喜びであり励みとなります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けくださいませ。何卒引き続き、グランドプリンスホテル大阪ベイをよろしくお願い申し上げます。またのお越しを心よりお待ち申し上げております。