Guest User
June 12, 2025
It's been a few years since I last stayed here, and I was surprised that it was so different from my previous impression. I didn't find the food buffet very tasty either; I wonder if the management is tasting the food? There was no tea or kettle in the room, so I had to bring it myself from the lounge, which closed at 7:30pm and didn't open the next morning either. The bedding was made of rice cracker futons, like the kind used for banquets in the old days, so I couldn't sleep well and woke up several times. It's such a shame, as this is a prestigious hot spring hotel (ryokan) that is representative of Naruko Onsen. I don't think I can recommend it to my acquaintances or friends. If it stays like this, it may disappear in a few years. I'm a fan of Naruko Hotel and its hot springs, and I hope the service and food improve again. The staff were generally very friendly. I wonder if it's the management's attitude. What a shame. A Naruko Hotel that makes you want to go back. A Naruko Hotel that you can recommend to your acquaintances and friends. I hope to come again.
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