Hôtel Mercure Strasbourg Aéroport

I reserved a standard room for more than € 200 per day for 5 days to visit one of the most famous Xmas markets in Europe. The room they gave us was dreadful. The last renovation was probably in the 90s. Terrible smell of humidity, cold room, missing pieces of furniture, horrible bathroom. It was one of the worst experiences I have ever had in hotels, especially for a 4* one. Simply dreadful!!! When I asked reception, they said that it was what I had reserved. For more than €200 per day for a 4*, they simply can't offer such appalling room for anyone. Terrible hotel !! Restaurant is also very bad. Nice staff, though. Run for the basic room. The receptionist said they have 10 terrible rooms ( called standard) like this one. Probably for the guests that will never return.

Bad climatisation. We had to ask for soap or shampoo, there was none. Stains on the bathroom wall on multiple places. Noisy and overall very costy.

Excellent experience Good value and excellent service. Staff managed well with my inability to converse in French. Excellent restaurant. Recommended

Sad… I stayed at Mercure Hotels before and I am sorry to say that but this one was the worst and because Christmas is coming, i payed the most... The staff was kind-helpful and room was clean but 1. pillows were so so uncomfortable, 2. AC was not running properly, 3. The water while you take shower sometimes boils, I am not exaggerating really it boils, I was about to have a burn and 4. there were no slippers in the room.