Head of the River

Completely unacceptable treatment of guests This was an absolutely unacceptable experience. We arrived at the hotel on 6 August at 8:01 pm with our 11-year-old child and our luggage. The room had been fully paid for almost six months in advance. Only when we were already on our way did we receive a notification — just one hour before our arrival — that the hotel had cancelled our booking. The most shocking part is that our money had still not been refunded. So the hotel cancelled a fully paid reservation at the very last minute, left us without accommodation in the evening, kept our money, and did not even offer a proper apology. We were travelling with a child, exhausted after the journey, with suitcases, and suddenly had to urgently search for another place to stay late in the evening. This caused us considerable stress, inconvenience and additional expense. A hotel should not be allowed to treat guests this way. Cancelling a reservation at the last minute after holding the guest's money for months is completely unacceptable. I strongly recommend avoiding this hotel. If a hotel cannot honour a confirmed and prepaid reservation, it should take responsibility for the consequences and provide an appropriate alternative — not leave a family with a child to deal with the situation themselves. We are now seeking a full refund and compensation for the additional costs and serious inconvenience caused by the hotel's cancellation.

Very ordinary cooked (luke warm, flaccid bacon, cold non crunchy toast), annoying tea / coffee self service (no pot so numerous trips from table to self serve if you want more than one cup of tea etc). Avoid food there basically. Good value. Rooms were clean and nice. Dog friendly and nice fire.

Wonderful place and lovely location but our bed was under the window blind so didn't block out the early morning sunlight and the blind was already not fully working. Noise was an issue with early deliveries to the pub. The food was great and friendly staff.

Excellent stay at Head of the River. Lovely rooms and lovely staff, who made us feel very welcome. We were lucky to have had gorgeous weather which allowed us to enjoy drinks by river together with a delicious lunch as well as an equally delicious Sunday roast. The breakfast is generous and we were spoilt for choice. We would recommend without hesitation and look forward to returning soon.

We had a great time Hotel was excellent in every way room perfect & spotless, Staff were all friendly & extremely helpful, we celebrated our 56th wedding anniversary.

Great location, just outside the main high street and close to beautiful walking paths along the river. Also, surprisingly quiet. The only downside was the quality and price of the food. However, great place for a drink on the patio and lots of food options available within walking distance. Felt a bit sorry for the staff, they seemed overwhelmed and as a result, not very happy. Overall, would return if visiting Oxford again.